---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# April 23 2026 Now Assist Suite release notes

# April 23 2026 Now Assist Suite release notes {#ariaid-title1}

Release version: Store  
Updated April 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 20 minutes to read  
Now Assist Suite version and compatibility information for the April 23 2026 release on the ServiceNow Store.
Note: Now Assist Suite versions are cumulative. For app version updates that have been carried forward from previous releases, refer to the release notes page for the application's "Last updated" date or the ServiceNow Store app listing. See [Now Assist suite versions in the Application Manager](https://www.servicenow.com/docs/r/platform-administration/application-manager/now-assist-suites-app-mgr.html) for more details.

## Suite version 28.8.20260423 - Zurich Patch 8

{#na-suite-rn-2026-04-23__entry__3}

| App name | Version number | Release notes |
|-|-|-|
| IT Service Management AI agent collection | 7.0.6 | This hotfix release contains targeted defect fixes only. No new features or enhancements are included. |
| Now Assist AI Agents | 7.1.36 | Defect fixes |
| Now Assist for Customer Service Management (CSM) | 12.1.12 | New: * Availability of 3 new Now Assist Guardian filters - * Active Data Loss or security breach * Threatening legal action * Reputational incident/issue * Support for product tiers |
| Now Assist for IT Service Management (ITSM) | 13.0.11 | Not applicable |
| UI Generation | 28.2.14 | Hot fix for enabling UI Builder Agent |
| Zero Touch Service Desk | 2.0.14 | Following issues were addressed * Due to a failure in the Critique Utility tool, the evidence extraction and scoring process incorrectly classifies the task as non-RCA * Incorrect Routing to Human Support via Mandatory Override (access related tickets) * Resolution notes contain helpful resources that the caller of the incident doesn't have access to * Fetch Template Notes tool uses worker_id lookup instead of config-based response_templates_mapping * ITSM changes for April Hotfix * ZTSDCaseUtil.removeHTMLTags should also convert HTML entities like '\>' and '\<' into '\>' and '\<' * processTaskType function method is called but is not defined anywhere in the script. * Routing Issue - not honouring the decision criteria * Agent Interactive Counter Increment is skipped if extension point preResolutionValidation is stopping the default comment update route * ResumeZTSD to support customer reply as argument to support customization and also prefix "customer reply" to actual reply to reinforce customer reply sentiment |
[Table 1. New or updated applications]

{#na-suite-rn-2026-04-23__table_eft_132_1jc__entry__3}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.1.2 | 2026-04-17 |
| Agentic Desktop | 2.0.0 | 2026-03-12 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.8.2 | 2026-03-12 |
| AI Agents for Customer Success Management | 2.7.2 | 2026-04-09 |
| AI Agents for Discovery | 2.0.4 | 2026-04-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.2.1 | 2026-04-09 |
| AI Agents for Health and Safety | 1.3.1 | 2026-04-09 |
| AI Agents for ITAM | 4.1.0 | 2026-04-09 |
| AI agents for Observability | 5.0.4 | 2026-03-12 |
| AI Agents for Service Exchange Provider | 1.0.12 | 2026-04-09 |
| AI agents for SLO | 1.0.5 | 2026-03-12 |
| AI Agents for Workplace Service Delivery | 3.2.0 | 2026-04-09 |
| AI Control Tower for Now Assist | 3.1.0 | 2026-04-09 |
| AI Data Explorer | 4.0.5 | 2026-03-12 |
| AI Enhanced Recommended Actions | 1.0.1 | 2026-03-12 |
| AI Search RAG | 6.0.1 | 2026-03-12 |
| AI Websearch | 4.0.0 | 2026-03-12 |
| AIOps LEAP | 3.2.1 | 2026-04-09 |
| Alert Assist | 3.8.1 | 2026-03-12 |
| Amazon Bedrock Spoke | 1.4.0 | 2026-03-12 |
| Analytics Generation | 4.1.4 | 2026-04-09 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Summary | 28.2.6 | 2025-12-11 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent (Trial) | 2.1.7 | 2026-04-17 |
| Build Agent Premium | 1.1.7 | 2026-04-17 |
| Care Team Operations AI agent collection | 1.0.2 | 2026-04-09 |
| Catalog Conversational Coverage | 6.0.1 | 2026-03-12 |
| Chat Recommendation | 1.6.3 | 2026-04-09 |
| Chat Summarization for Virtual Agent | 1.10.5 | 2026-04-09 |
| Complaint Case AI Agents collection | 1.1.1 | 2026-04-09 |
| Conversation Evaluator | 3.0.1 | 2026-03-12 |
| Conversation Improvement themes | 1.0.7 | 2025-12-11 |
| Conversation Insights | 3.0.0 | 2026-03-12 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 7.1.5 | 2026-04-09 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| CTO Voice AI Agents | 1.0.2 | 2026-04-09 |
| Custom App Record Summarization | 29.1.2 | 2026-04-09 |
| Customer Service Management AI agent collection | 5.1.0 | 2026-04-09 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 1.0.2 | 2026-04-09 |
| Document Intelligence for Contract Management Content Pack | 1.4.1 | 2026-03-12 |
| Dynamic Guidance | 28.2.15 | 2026-04-09 |
| External content connectors - Now Assist agent | 1.0.4 | 2026-04-09 |
| Field Service Management AI agent collection | 2.1.0 | 2026-04-09 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Generation | 28.3.3 | 2026-03-12 |
| Flow Summarization | 28.3.4 | 2026-03-12 |
| Form data collector | 2.0.0 | 2025-12-11 |
| Generative AI Controller | 13.1.2 | 2026-04-09 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.0.3 | 2026-03-12 |
| GRC Shared GenAI | 22.0.1 | 2026-03-12 |
| Group-Action Framework | 6.1.2 | 2026-04-09 |
| HR Service Delivery AI agent collection | 6.0.1 | 2026-04-09 |
| HR Talent AI Agent Collection | 4.1.0 | 2026-04-09 |
| HR Voice AI Agents | 2.2.1 | 2026-04-09 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 2.0.2 | 2026-03-12 |
| IRM Compliance GenAI | 22.0.1 | 2026-03-12 |
| IRM Risk GenAI | 22.0.1 | 2026-03-12 |
| IT Service Management AI voice agent collection | 1.2.0 | 2026-04-09 |
| ITOM AI Agents For Service Mapping | 1.2.6 | 2026-03-12 |
| Knowledge Center | 31.8.1 | 2026-04-09 |
| Knowledge Graph | 7.1.2 | 2026-04-09 |
| List AI Experience | 2.0.8 | 2026-03-12 |
| Manage Invoice Operations | 1.0.2 | 2026-04-09 |
| Manage Order Operations | 1.0.4 | 2026-04-09 |
| Manufacturing Commercial Operations AI agents collection | 2.0.2 | 2026-03-12 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.10.0 | 2026-04-09 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.4.8 | 2026-04-09 |
| Model Context Protocol Client | 2.1.0 | 2026-03-12 |
| Model Context Protocol Server | 1.3.1 | 2026-04-09 |
| Notifications Email Agents | 2.0.1 | 2026-04-09 |
| Now Assist Admin Console | 9.0.5 | 2026-04-09 |
| Now Assist Agents for requestor | 3.3.0 | 2026-04-09 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 29.0.7 | 2025-12-11 |
| Now Assist Analytics | 4.1.3 | 2026-04-09 |
| Now Assist context menu | 3.3.7 | 2026-04-17 |
| Now Assist Data Kit | 7.1.2 | 2026-04-09 |
| Now Assist for Accounts Payable Operations (APO) | 7.1.0 | 2026-04-09 |
| Now Assist for App Engine | 29.1.2 | 2026-04-09 |
| Now Assist for Automation Center | 1.1.2 | 2026-04-09 |
| Now Assist for Care Team Operations | 1.0.3 | 2026-04-09 |
| Now Assist for code generation | 28.5.19 | 2026-04-09 |
| Now Assist for Collaborative Work Management (CWM) | 5.0.1 | 2026-03-12 |
| Now Assist for Complaint Case (CSM) | 2.1.1 | 2026-04-09 |
| Now Assist for Configuration Management Database (CMDB) | 3.2.1 | 2026-04-09 |
| Now Assist for Contract Analysis | 1.0.6 | 2026-04-09 |
| Now Assist for CPQ | 1.0.3 | 2026-04-09 |
| Now Assist for Creator | 28.8.2 | 2026-04-09 |
| Now Assist for Digital End-user Experience (DEX) | 4.1.2 | 2026-04-09 |
| Now Assist for Employee Center Pro | 1.1.9 | 2025-12-11 |
| Now Assist for Employee Experience | 4.1.1 | 2026-04-09 |
| Now Assist for Enterprise Architecture (EA) | 7.1.0 | 2026-03-12 |
| Now Assist for Field Service Management (FSM) | 9.1.0 | 2026-04-09 |
| Now Assist for Financial Services Operations (FSO) | 2.0.5 | 2026-01-20 |
| Now Assist for FSC Common | 6.1.0 | 2026-04-09 |
| Now Assist for Hardware Asset Management | 4.1.0 | 2026-04-09 |
| Now Assist for Health and Safety | 1.3.1 | 2026-04-09 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.1.3 | 2026-04-09 |
| Now Assist for Impact | 3.1.3 | 2026-04-09 |
| Now Assist for Integration Hub | 2.2.1 | 2025-11-06 |
| Now Assist for IRM | 22.0.0 | 2026-03-12 |
| Now Assist for IT Operations Management (ITOM) | 2.6.9 | 2026-04-09 |
| Now Assist for Legal Service Delivery | 1.6.5 | 2026-04-09 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.0.1 | 2026-03-12 |
| Now Assist for Operational Sustainability | 22.0.2 | 2026-03-12 |
| Now Assist for Order Management | 2.0.7 | 2026-04-09 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 11.1.0 | 2026-04-09 |
| Now Assist for Platform for Requestor | 3.0.1 | 2026-03-12 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 22.0.1 | 2026-03-12 |
| Now Assist for Process Mining | 2.6.5 | 2026-03-12 |
| Now Assist for Prompt Assistance | 4.0.3 | 2026-04-09 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.0.3 | 2026-03-12 |
| Now Assist for Purchase Order Management (POM) | 1.1.0 | 2026-04-09 |
| Now Assist for RPA Hub | 5.0.4 | 2026-03-12 |
| Now Assist for RSM | 1.3.0 | 2026-03-12 |
| Now Assist for Sales and Order Management for Telecommunications | 2.0.7 | 2026-04-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.1 | 2026-04-09 |
| Now Assist for Security Incident Response (SIR) | 4.3.1 | 2026-03-12 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Service Exchange | 1.0.12 | 2026-04-09 |
| Now Assist for Setup | 2.0.7 | 2026-04-09 |
| Now Assist for Setup Core | 1.0.6 | 2026-04-09 |
| Now Assist for Software Asset Management (SAM) | 7.0.0 | 2026-04-09 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 9.1.0 | 2026-04-09 |
| Now Assist for Spoke Generation | 1.5.10 | 2025-12-11 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.1.0 | 2026-04-09 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 7.1.0 | 2026-04-09 |
| Now Assist for Talent | 1.7.0 | 2026-04-09 |
| Now Assist for Telecommunications | 1.1.5 | 2026-04-09 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.6 | 2026-04-09 |
| Now Assist for Third-Party Risk Management | 22.0.9 | 2026-04-09 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist for Voice | 4.1.2 | 2026-04-09 |
| Now Assist for Vulnerability Response | 4.1.2 | 2026-04-09 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.8 | 2026-03-12 |
| Now Assist for Zero Copy Connector | 1.0.9 | 2025-12-11 |
| Now Assist in AI Search | 16.1.3 | 2026-04-09 |
| Now Assist in Catalog Builder | 7.1.0 | 2026-04-09 |
| Now Assist in Catalog item forms | 1.2.5 | 2025-12-11 |
| Now Assist in Contract Management | 2.1.3 | 2026-04-09 |
| Now Assist in Conversational Catalog Request | 6.0.2 | 2026-03-12 |
| Now Assist in Document Intelligence | 6.0.10 | 2026-04-09 |
| Now Assist in Document Management | 2.0.5 | 2025-12-11 |
| Now Assist in Knowledge Management | 30.8.0 | 2026-04-09 |
| Now Assist in Standard Ticket Page | 1.0.6 | 2025-12-11 |
| Now Assist in Virtual Agent | 17.0.12 | 2026-04-09 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 2.4.3 | 2026-03-12 |
| Now Assist Skill Discovery and Execution | 9.1.9 | 2026-04-09 |
| Now Assist Skill Kit | 8.1.3 | 2026-04-09 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| OT Manager Foundation | 3.3.1 | 2026-04-09 |
| Platform AI Agents and Skills | 12.1.8 | 2026-04-09 |
| prompt-management | 1.0.11 | 2026-03-12 |
| Public Sector Digital Services AI Agent Collection | 1.0.10 | 2025-12-11 |
| Query Generation | 5.1.1 | 2026-04-09 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.1 | 2026-03-12 |
| RSM AI agent collection | 1.3.0 | 2026-03-12 |
| Sales Development AI Agents | 1.0.7 | 2025-12-11 |
| Screen Summarization | 1.0.10 | 2026-04-09 |
| ServiceNow AI Lens | 4.0.0 | 2026-03-12 |
| Summarization for Order Management | 2.0.1 | 2026-03-12 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Telecommunications Media and Technology AI agent collection | 5.1.3 | 2026-04-09 |
| Test Generation | 5.0.2 | 2026-03-12 |
| Theme Builder AI | 1.0.4 | 2026-03-12 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Universal Request AI agent collection | 1.0.7 | 2026-04-09 |
| Voice input for Now Assist | 1.3.13 | 2025-12-11 |
| Workflow Data Fabric Hub | 2.2.1 | 2026-01-20 |
[Table 2. Application versions carried forward (no changes)]

{#na-suite-rn-2026-04-23__table_eft_132_1jc}

## Suite version 28.8.20260423 - Australia Patch 1 {#na-suite-rn-2026-04-23__section_hhh_v5w_bjc}

{#na-suite-rn-2026-04-23__table_ihh_v5w_bjc__entry__3}

| App name | Version number | Release notes |
|-|-|-|
| IT Service Management AI agent collection | 7.0.6 | This hotfix release contains targeted defect fixes only. No new features or enhancements are included. |
| ITSM - Advanced | 1.0.6 | Not applicable |
| ITSM - Foundation | 1.0.6 | Not applicable |
| ITSM - Prime | 1.0.7 | Not applicable |
| Now Assist AI Agents | 7.1.36 | Defect fixes |
| Now Assist for Customer Service Management (CSM) | 12.1.12 | New: * Availability of 3 new Now Assist Guardian filters - * Active Data Loss or security breach * Threatening legal action * Reputational incident/issue {#na-suite-rn-2026-04-23__ul_khh_v5w_bjc} * Support for product tiers {#na-suite-rn-2026-04-23__ul_jhh_v5w_bjc} |
| Now Assist for IT Service Management (ITSM) | 13.0.11 | Not applicable |
| Zero Touch Service Desk | 2.0.14 | Following issues were addressed * Due to a failure in the Critique Utility tool, the evidence extraction and scoring process incorrectly classifies the task as non-RCA * Incorrect Routing to Human Support via Mandatory Override (access related tickets) * Resolution notes contain helpful resources that the caller of the incident doesn't have access to * Fetch Template Notes tool uses worker_id lookup instead of config-based response_templates_mapping * ITSM changes for April Hotfix * ZTSDCaseUtil.removeHTMLTags should also convert HTML entities like '\>' and '\<' into '\>' and '\<' * processTaskType function method is called but is not defined anywhere in the script. * Routing Issue - not honouring the decision criteria * Agent Interactive Counter Increment is skipped if extension point preResolutionValidation is stopping the default comment update route * ResumeZTSD to support customer reply as argument to support customization and also prefix "customer reply" to actual reply to reinforce customer reply sentiment {#na-suite-rn-2026-04-23__ul_lhh_v5w_bjc} |
[Table 3. New or updated applications]

{#na-suite-rn-2026-04-23__table_ihh_v5w_bjc} {#na-suite-rn-2026-04-23__table_mhh_v5w_bjc__entry__3}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.1.2 | 2026-04-17 |
| Agentic Contact Center for Banking | 1.0.1 | 2026-04-09 |
| Agentic Desktop | 2.0.0 | 2026-03-12 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.8.2 | 2026-03-12 |
| AI Agents for Customer Success Management | 2.7.2 | 2026-04-09 |
| AI Agents for Discovery | 2.0.4 | 2026-04-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.2.1 | 2026-04-09 |
| AI Agents for Health and Safety | 1.3.1 | 2026-04-09 |
| AI Agents for ITAM | 4.1.0 | 2026-04-09 |
| AI agents for Observability | 5.0.4 | 2026-03-12 |
| AI Agents for Service Exchange Provider | 1.0.12 | 2026-04-09 |
| AI agents for SLO | 1.0.5 | 2026-03-12 |
| AI Agents for Workplace Service Delivery | 3.2.0 | 2026-04-09 |
| AI Control Tower for Enterprise AI Foundation | 1.0.2 | 2026-04-09 |
| AI Control Tower for Now Assist | 3.1.0 | 2026-04-09 |
| AI Data Explorer | 4.0.5 | 2026-03-12 |
| AI Enhanced Recommended Actions | 1.0.1 | 2026-03-12 |
| AI Search RAG | 6.0.1 | 2026-03-12 |
| AI Websearch | 4.0.0 | 2026-03-12 |
| AI-Native IT Service Management | 2.0.2 | 2026-04-09 |
| AIOps LEAP | 3.2.1 | 2026-04-09 |
| Alert Assist | 3.8.1 | 2026-03-12 |
| Amazon Bedrock Spoke | 1.4.0 | 2026-03-12 |
| Analytics Generation | 4.0.4 | 2026-03-12 |
| APO - Foundation | 1.0.0 | 2026-04-09 |
| APO - Prime | 1.0.0 | 2026-04-09 |
| App Engine - Prime | 29.1.3 | 2026-04-09 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Life Cycle AI Agents | 29.1.4 | 2026-04-09 |
| App Summary | 28.2.6 | 2025-12-11 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.3 | 2025-12-11 |
| Build Agent (Trial) | 2.1.7 | 2026-04-17 |
| Build Agent Premium | 1.1.7 | 2026-04-17 |
| Business Continuity Management Advanced | 1.0.2 | 2026-04-09 |
| Business Continuity Management Foundation | 1.0.3 | 2026-04-09 |
| Care Team Operations AI agent collection | 1.0.3 | 2026-04-09 |
| Catalog Conversational Coverage | 6.0.1 | 2026-03-12 |
| Chat Recommendation | 1.6.3 | 2026-04-09 |
| Chat Summarization for Virtual Agent | 1.10.5 | 2026-04-09 |
| Collaborative Work Management - Advanced | 1.0.2 | 2026-04-09 |
| Complaint Case AI Agents collection | 1.1.1 | 2026-04-09 |
| Configure, Price an Quote for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Technology Provider - Foundation | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Foundation | 1.0.2 | 2026-04-09 |
| Contract Management Pro - Prime | 1.0.5 | 2026-04-09 |
| Conversation Evaluator | 3.0.1 | 2026-03-12 |
| Conversation Improvement themes | 1.0.7 | 2025-12-11 |
| Conversation Insights | 3.0.0 | 2026-03-12 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 7.1.5 | 2026-04-09 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| Core Business Suite | 3.0.4 | 2026-04-09 |
| Core Business Suite Advanced | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Finance | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Health and Safety | 3.0.1 | 2026-04-09 |
| Core Business Suite Advanced for Human Resources | 3.0.1 | 2026-04-09 |
| Core Business Suite Advanced for Legal | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Source to Pay | 3.0.0 | 2026-04-09 |
| Core Business Suite Advanced for Workplace Services | 3.0.1 | 2026-04-09 |
| Core Business Suite AI Agent | 3.0.2 | 2026-04-09 |
| Core Business Suite for Finance | 3.0.3 | 2026-04-09 |
| Core Business Suite for Health and Safety | 3.0.3 | 2026-04-09 |
| Core Business Suite for Human Resources | 3.0.3 | 2026-04-09 |
| Core Business Suite for Legal | 3.0.3 | 2026-04-09 |
| Core Business Suite For Source To Pay | 3.0.3 | 2026-04-09 |
| Core Business Suite For Workplace Service Delivery | 3.0.3 | 2026-04-09 |
| Core Business Suite Foundation | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Finance | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Health and Safety | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Human Resources | 3.0.1 | 2026-04-09 |
| Core Business Suite Foundation for Legal | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Source to Pay | 3.0.0 | 2026-04-09 |
| Core Business Suite Foundation for Workplace Services | 3.0.1 | 2026-04-09 |
| Core Business Suite Prime | 3.0.0 | 2026-04-09 |
| Core Business Suite Prime for Finance | 3.0.0 | 2026-04-09 |
| Core Business Suite Prime for Health and Safety | 3.0.3 | 2026-04-09 |
| Core Business Suite Prime for Human Resources | 3.0.2 | 2026-04-09 |
| Core Business Suite Prime for Legal | 3.0.1 | 2026-04-09 |
| Core Business Suite Prime for Source to Pay | 3.0.0 | 2026-04-09 |
| Core Business Suite Prime for Workplace Services | 3.0.2 | 2026-04-09 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| CPQ for Manufacturing Advanced | 1.0.0 | 2026-04-09 |
| CPQ for Manufacturing Foundation | 1.0.0 | 2026-04-09 |
| CSM - Advanced | 1.0.0 | 2026-04-09 |
| CSM - Foundation | 1.0.0 | 2026-04-09 |
| CSM - Prime | 1.0.0 | 2026-04-09 |
| CTO Voice AI Agents | 1.0.3 | 2026-04-09 |
| Custom App Record Summarization | 29.1.2 | 2026-04-09 |
| Customer Service Management AI agent collection | 5.1.0 | 2026-04-09 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DCNAM for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-04-09 |
| DocIntel Vision AI Agent | 1.0.2 | 2026-04-09 |
| Document Intelligence for Contract Management Content Pack | 1.4.1 | 2026-03-12 |
| Dynamic Guidance | 28.2.15 | 2026-04-09 |
| Enterprise Architecture - Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Architecture - Prime | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for DCNAM Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for Healthcare Advanced | 1.0.0 | 2026-04-09 |
| External content connectors - Now Assist agent | 1.0.4 | 2026-04-09 |
| Field Service Management AI agent collection | 2.1.0 | 2026-04-09 |
| Financial Services Operations AI agent collection | 4.0.0 | 2026-04-09 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Generation | 29.1.2 | 2026-04-09 |
| Flow Summarization | 29.1.2 | 2026-04-09 |
| Form data collector | 2.0.1 | 2026-04-09 |
| FSC Common - Foundation | 1.0.0 | 2026-04-09 |
| FSC Common - Prime | 1.0.0 | 2026-04-09 |
| FSM - Advanced | 1.0.0 | 2026-04-09 |
| FSM - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Advanced | 1.0.0 | 2026-04-09 |
| FSO - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Prime | 1.0.0 | 2026-04-09 |
| Generative AI Controller | 13.1.2 | 2026-04-09 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.0.3 | 2026-03-12 |
| GRC Shared GenAI | 22.0.1 | 2026-03-12 |
| Group-Action Framework | 6.1.2 | 2026-04-09 |
| Hardware Asset Management - Advanced | 1.0.0 | 2026-04-09 |
| HCLS - Advanced | 1.0.1 | 2026-04-09 |
| HCLS - Foundation | 1.0.1 | 2026-04-09 |
| HCLS - Prime | 1.0.1 | 2026-04-09 |
| Health and Safety - Advanced | 1.0.3 | 2026-04-09 |
| Health and Safety - Foundation | 1.0.3 | 2026-04-09 |
| Health and Safety - Prime | 1.0.3 | 2026-04-09 |
| HR Service Delivery AI agent collection | 6.0.1 | 2026-04-09 |
| HR Talent AI Agent Collection | 4.1.0 | 2026-04-09 |
| HR Voice AI Agents | 2.2.1 | 2026-04-09 |
| HRSD - Advanced | 1.0.5 | 2026-04-17 |
| HRSD - Prime | 1.0.5 | 2026-04-17 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Industrial Cyber Security Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Prime | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Prime | 1.0.1 | 2026-04-09 |
| Insights Clustering Utils | 2.0.2 | 2026-03-12 |
| Integrated Risk Management Advanced | 22.1.6 | 2026-04-09 |
| Integrated Risk Management Foundation | 22.1.2 | 2026-04-09 |
| Integrated Risk Management Prime | 22.1.3 | 2026-04-09 |
| IRM Compliance GenAI | 22.0.1 | 2026-03-12 |
| IRM Risk GenAI | 22.0.1 | 2026-03-12 |
| IT Service Management AI voice agent collection | 1.2.0 | 2026-04-09 |
| ITOM - Advanced | 1.0.7 | 2026-04-09 |
| ITOM - Prime | 1.0.3 | 2026-04-09 |
| ITOM AI Agents For Service Mapping | 1.2.6 | 2026-03-12 |
| ITSM Admin Experience | 2.0.2 | 2026-04-09 |
| Knowledge Center | 31.8.1 | 2026-04-09 |
| Knowledge Graph | 7.1.2 | 2026-04-09 |
| Legal Service Delivery - Prime | 1.0.4 | 2026-04-09 |
| List AI Experience | 2.0.8 | 2026-03-12 |
| Manage Invoice Operations | 1.0.2 | 2026-04-09 |
| Manage Order Operations | 1.0.4 | 2026-04-09 |
| Manufacturing Commercial Operations Advanced | 1.0.2 | 2026-04-09 |
| Manufacturing Commercial Operations AI agents collection | 2.1.2 | 2026-04-09 |
| Manufacturing Commercial Operations Foundation | 1.0.2 | 2026-04-09 |
| Manufacturing Commercial Operations Prime | 1.0.2 | 2026-04-09 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.10.0 | 2026-04-09 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.4.8 | 2026-04-09 |
| Model Context Protocol Client | 2.1.0 | 2026-03-12 |
| Model Context Protocol Server | 1.3.1 | 2026-04-09 |
| Notifications Email Agents | 2.0.1 | 2026-04-09 |
| Now Assist Admin Console | 9.0.5 | 2026-04-09 |
| Now Assist Agents for requestor | 3.3.0 | 2026-04-09 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 29.0.7 | 2025-12-11 |
| Now Assist Analytics | 4.1.3 | 2026-04-09 |
| Now Assist context menu | 3.3.7 | 2026-04-17 |
| Now Assist Data Kit | 7.1.2 | 2026-04-09 |
| Now Assist for Accounts Payable Operations (APO) | 7.1.0 | 2026-04-09 |
| Now Assist for Advanced Work Assignment (AWA) | 1.0.1 | 2026-03-12 |
| Now Assist for App Engine | 29.1.2 | 2026-04-09 |
| Now Assist for Automation Center | 1.1.2 | 2026-04-09 |
| Now Assist for Care Team Operations | 1.0.4 | 2026-04-09 |
| Now Assist for code generation | 28.5.19 | 2026-04-09 |
| Now Assist for Collaborative Work Management (CWM) | 5.0.3 | 2026-04-09 |
| Now Assist for Complaint Case (CSM) | 2.1.1 | 2026-04-09 |
| Now Assist for Configuration Management Database (CMDB) | 3.2.1 | 2026-04-09 |
| Now Assist for Contract Analysis | 1.0.6 | 2026-04-09 |
| Now Assist For Core Business Suite | 3.0.2 | 2026-04-09 |
| Now Assist for CPQ | 1.0.3 | 2026-04-09 |
| Now Assist for Creator | 29.1.2 | 2026-04-09 |
| Now Assist for Digital End-user Experience (DEX) | 4.1.2 | 2026-04-09 |
| Now Assist for Employee Center Pro | 1.1.9 | 2025-12-11 |
| Now Assist for Employee Experience | 4.1.1 | 2026-04-09 |
| Now Assist for Enterprise Architecture (EA) | 7.2.0 | 2026-04-09 |
| Now Assist for Enterprise Asset Management | 1.0.1 | 2026-04-09 |
| Now Assist for Field Service Management (FSM) | 9.1.0 | 2026-04-09 |
| Now Assist for Financial Services Operations (FSO) | 3.0.0 | 2026-04-09 |
| Now Assist for FSC Common | 6.1.0 | 2026-04-09 |
| Now Assist for Hardware Asset Management | 4.1.0 | 2026-04-09 |
| Now Assist for Health and Safety | 1.3.1 | 2026-04-09 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.1.3 | 2026-04-09 |
| Now Assist for HRSD - Foundation | 1.0.5 | 2026-04-17 |
| Now Assist for Impact | 3.1.3 | 2026-04-09 |
| Now Assist for IRM | 22.0.0 | 2026-03-12 |
| Now Assist for IT Operations Management (ITOM) | 2.6.9 | 2026-04-09 |
| Now Assist for Legal Service Delivery | 1.6.5 | 2026-04-09 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.1.2 | 2026-04-09 |
| Now Assist for Operational Sustainability | 22.0.2 | 2026-03-12 |
| Now Assist for Order Management | 2.0.7 | 2026-04-09 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 11.1.0 | 2026-04-09 |
| Now Assist for Platform Advanced | 1.0.0 | 2026-04-09 |
| Now Assist for Platform for Requestor | 2.0.6 | 2025-12-11 |
| Now Assist for Platform Foundation | 1.0.0 | 2026-04-09 |
| Now Assist for Platform Prime | 1.0.0 | 2026-04-09 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 22.0.1 | 2026-03-12 |
| Now Assist for Process Mining | 3.0.6 | 2026-03-12 |
| Now Assist for Prompt Assistance | 4.0.3 | 2026-04-09 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.1.1 | 2026-04-09 |
| Now Assist for Purchase Order Management (POM) | 1.1.0 | 2026-04-09 |
| Now Assist for RPA Hub | 5.0.2 | 2025-12-11 |
| Now Assist for RSM | 1.4.0 | 2026-04-09 |
| Now Assist for Sales and Order Management for Telecommunications | 2.0.7 | 2026-04-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.1 | 2026-04-09 |
| Now Assist for Security Incident Response (SIR) | 6.0.0 | 2026-04-09 |
| Now Assist for Security Incident Response (SIR) Advanced | 1.0.1 | 2026-04-09 |
| Now Assist for Security Incident Response (SIR) Foundation | 1.0.2 | 2026-04-09 |
| Now Assist for Security Incident Response (SIR) Prime | 1.0.1 | 2026-04-09 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Service Exchange | 1.0.12 | 2026-04-09 |
| Now Assist for Setup | 2.0.7 | 2026-04-09 |
| Now Assist for Setup Core | 1.0.6 | 2026-04-09 |
| Now Assist for Software Asset Management (SAM) | 7.0.0 | 2026-04-09 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 9.1.0 | 2026-04-09 |
| Now Assist for Spoke Generation | 1.5.12 | 2026-03-12 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.1.0 | 2026-04-09 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 7.1.0 | 2026-04-09 |
| Now Assist for Talent | 1.7.0 | 2026-04-09 |
| Now Assist for Telecommunications | 1.1.5 | 2026-04-09 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.6 | 2026-04-09 |
| Now Assist for Third-Party Risk Management | 22.0.9 | 2026-04-09 |
| Now Assist for Vault | 2.0.0 | 2026-04-09 |
| Now Assist for Voice | 4.1.2 | 2026-04-09 |
| Now Assist for Vulnerability Response | 4.1.2 | 2026-04-09 |
| Now Assist for WDF | 2.0.3 | 2026-03-12 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.8 | 2026-03-12 |
| Now Assist for Zero Copy Connector | 1.0.9 | 2025-12-11 |
| Now Assist in AI Search | 16.1.3 | 2026-04-09 |
| Now Assist in Catalog Builder | 7.1.0 | 2026-04-09 |
| Now Assist in Catalog item forms | 1.2.5 | 2025-12-11 |
| Now Assist in Contract Management | 2.1.3 | 2026-04-09 |
| Now Assist in Conversational Catalog Request | 6.0.2 | 2026-03-12 |
| Now Assist in Document Intelligence | 6.0.10 | 2026-04-09 |
| Now Assist in Document Management | 2.0.5 | 2025-12-11 |
| Now Assist in Knowledge Management | 30.8.0 | 2026-04-09 |
| Now Assist in Standard Ticket Page | 1.0.6 | 2025-12-11 |
| Now Assist in Virtual Agent | 17.0.12 | 2026-04-09 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 2.4.3 | 2026-03-12 |
| Now Assist Skill Discovery and Execution | 9.1.9 | 2026-04-09 |
| Now Assist Skill Kit | 8.1.3 | 2026-04-09 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Operational Sustainability Management Advanced | 22.0.1 | 2026-04-09 |
| OT Asset Management Advanced | 1.0.0 | 2026-04-09 |
| OT Manager Foundation | 3.3.1 | 2026-04-09 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| Platform AI Agents and Skills | 12.1.8 | 2026-04-09 |
| POM - Foundation | 1.0.0 | 2026-04-09 |
| POM - Prime | 1.0.0 | 2026-04-09 |
| Privacy Management Advanced | 22.1.4 | 2026-04-09 |
| prompt-management | 1.0.11 | 2026-03-12 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Public Sector Digital Services AI Agent Collection | 1.1.1 | 2026-04-09 |
| Query Generation | 5.1.1 | 2026-04-09 |
| Query Orchestrator | 1.0.0 | 2026-04-09 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.1 | 2026-03-12 |
| RSM - Advanced | 1.0.0 | 2026-04-09 |
| RSM - Foundation | 1.0.0 | 2026-04-09 |
| RSM - Prime | 1.0.0 | 2026-04-09 |
| RSM AI agent collection | 1.4.0 | 2026-04-09 |
| Sales and Order Management for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Sales and Order Management for Technology Provider - Prime | 1.0.2 | 2026-04-09 |
| Sales and Order Management for Telecommunications - Advanced | 1.0.5 | 2026-04-09 |
| Sales and Order Management for Telecommunications - Prime | 1.0.5 | 2026-04-09 |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.1 | 2026-04-09 |
| Sales Development AI Agents | 1.0.7 | 2025-12-11 |
| Screen Summarization | 1.0.10 | 2026-04-09 |
| Service Exchange - Advanced | 1.0.1 | 2026-04-09 |
| Service Exchange - Foundation | 1.0.1 | 2026-04-09 |
| Service Exchange - Prime | 1.0.1 | 2026-04-09 |
| ServiceNow AI Lens | 4.0.0 | 2026-03-12 |
| SLO - Foundation | 1.0.0 | 2026-04-09 |
| SLO - Prime | 1.0.0 | 2026-04-09 |
| Software Asset Management AI Advanced | 1.0.4 | 2026-04-09 |
| Software Asset Management AI Prime | 1.0.4 | 2026-04-09 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| SOM for Manufacturing Advanced | 1.0.0 | 2026-04-09 |
| SOM for Manufacturing Prime | 1.0.0 | 2026-04-09 |
| SPO - Foundation | 1.0.0 | 2026-04-09 |
| SPO - Prime | 1.0.0 | 2026-04-09 |
| Strategic Portfolio Management - Advanced | 1.0.2 | 2026-04-09 |
| Strategic Portfolio Management - Prime | 1.0.4 | 2026-04-09 |
| Summarization for Order Management | 2.0.1 | 2026-03-12 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Technology Advanced | 1.0.3 | 2026-04-09 |
| Technology Foundation | 1.0.3 | 2026-04-09 |
| Technology Prime | 1.0.3 | 2026-04-09 |
| Telecommunications Advanced | 1.0.4 | 2026-04-09 |
| Telecommunications Foundation | 1.0.4 | 2026-04-09 |
| Telecommunications Media and Technology AI agent collection | 5.1.3 | 2026-04-09 |
| Telecommunications Prime | 1.0.4 | 2026-04-09 |
| Telecommunications, Media and Technology - Advanced | 1.0.2 | 2026-04-09 |
| Telecommunications, Media and Technology - Foundation | 1.0.3 | 2026-04-09 |
| Telecommunications, Media and Technology - Prime | 1.0.2 | 2026-04-09 |
| Test Generation | 4.0.11 | 2025-12-11 |
| Theme Builder AI | 1.0.4 | 2026-03-12 |
| Third-party Risk Management Advanced | 22.0.1 | 2026-04-09 |
| TNI and DCNAM AI Content Collection | 1.0.0 | 2026-04-09 |
| TNI for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-04-09 |
| TSOM for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-04-09 |
| TSOM for Telecommunications, Media and Technology - Prime | 1.0.3 | 2026-04-09 |
| UI Generation | 29.1.2 | 2026-03-12 |
| Universal Request AI agent collection | 1.0.7 | 2026-04-09 |
| USEM - Advanced | 1.0.2 | 2026-04-09 |
| USEM - Foundation | 1.0.2 | 2026-04-09 |
| USEM - Prime | 1.0.3 | 2026-04-09 |
| Voice input for Now Assist | 1.3.13 | 2025-12-11 |
| WSD - Advanced | 1.0.1 | 2026-04-09 |
| WSD - Foundation | 1.0.1 | 2026-04-09 |
| WSD - Prime | 1.0.1 | 2026-04-09 |
| Zero Copy Connector Hub | 3.0.1 | 2026-03-12 |
[Table 4. Application versions carried forward (no changes)]

{#na-suite-rn-2026-04-23__table_mhh_v5w_bjc}