Version history

Version 2.1.0 - August 2025

• New:
  • Cloud Asset Explorer introduced to provide a simplified, scalable, and persona-driven visualization experience providing a unified, cross-provider view of all cloud resources (compute, storage, network, etc.).
  • Cloud Compliance Dashboard introduced to provide a unified view of cloud account configuration compliance trends and budget overages, addressing the current lack of insight into cloud account compliance.
  • Configurable CAM Request via Catalog: CAM requests are now accessible from the Service Catalog, using a Catalog Form Component, and showing complete details from submissions.
  • Fine Grain Entitlement implemented, including entitlement service checks, and backend/UI restrictions on Cloud Workspace.
• Changed: Enhanced Cloud Account Management Homepage and added new collapsible left navigation.

Version 2.0.0 - May 2025

• Cloud Workspace provides a centralized, consistent experience for managing all ServiceNow cloud solutions as part of the Cloud Governance Suite. It uses a unified data model to ensure that different cloud features work seamlessly together and share the same information, reducing silos and improving visibility.
• One of the key features in Cloud Workspace is Cloud Account Management (CAM), which is available through the ITOM Cloud Accelerate offering. CAM focuses on automating the entire cloud account lifecycle from requesting and provisioning new cloud accounts to managing their governance, suspension, reactivation, and certification.
• By using CAM, organizations can significantly reduce the time and manual effort required to onboard and manage cloud accounts. It automates critical processes like CMDB population with cloud ownership data and service mapping, ensuring that every cloud resource is properly tracked, owned, and aligned with the organization's compliance and governance policies.
• In addition to automation, CAM brings business context to cloud operations by linking cloud accounts to application services and business applications. This improves transparency and helps stakeholders understand how cloud usage supports broader business goals.
• Overall, Cloud Workspace with Cloud Account Management empowers IT teams to manage cloud accounts at scale, improve compliance, and deliver cloud services more efficiently using automation and dashboards designed for both cloud managers and account owners.