---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Conversational Integration with WhatsApp release notes

# Conversational Integration with WhatsApp release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow® Conversational Integration with WhatsApp application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

Version 1.1.6 - September 2026 (Brazil)
:   minor fixes

Version 1.1.1 - August 2026
:
    * The key updates include:
      * Now Assist Virtual Agent (NAVA) in WhatsApp direct conversations now includes synthesized AI-generated responses.
      * Agents can play the audio messages directly in the agent chat interface.
      {#store-rn-csm-conversational-int-whatsapp__ul_hvj_rqw_bkc}
    * UI changes: The conversation thread includes an inline audio player for both sent and received audio messages, with play, pause, seek, and volume controls.

Version 1.0.3 - January 2026
:   This app delivers a native WhatsApp adapter for direct integration with the WhatsApp Cloud API, replacing the current third-party--based solution. The new adapter enables agents to send and receive customer messages on WhatsApp
    while supporting rich messaging features such as media sharing, location requests, list pickers, and typing indicators. This enhancement improves customer experience by expanding GEO coverage, leveraging full WhatsApp API
    capabilities, and simplifying onboarding. The solution is designed for customer service messaging channels and supports both agent and customer personas.