DLP Incident Response integration with ICAP release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the DLP Incident Response integration with ICAP application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.1.3 - June 2026
    Fixed: Addressed a field name mismatch issue during data ingestion.
    Version 1.1.2 - May 2026
    • Fixed:
      • Resolved the issue of the DLP incident evidence files in
      • Fixed a download failure occurring when file names contained spaces or special characters
      • Addressed issues related to Cobalt Raven Non-Glide Query ACLs Directive.
      • Fixed the issue of the Australia recertification failing due to invalid XML.
    Version 1.1.1 - January 2026
    Fixed: Enhanced the Zscaler evidence download handling to work with both the legacy path-based and the new filename-based formats.
    Version 1.1.0 - December 2025
    New: Upgraded all dictionary-level read-only fields to Strict Read-Only, to enhance security and prevent unauthorized changes. This update ensures the server consistently enforces read-only behavior across all UIs, scripts, and integrations.
    Version 1.0.20 - October 2025

    Fixed issue to ensure execution occurs only after Q entry record updates, preventing creation of DLP incidents without proper metadata.

    Version 1.0.11 - June 2025
    Fixed: Keyboard focus would exit the profile creation confirmation modal when navigating through the dialog options using the Tab key. Focus is now properly contained within the modal dialog.
    Version 1.0.10 - March 2025
    Fixed download feature and ingestion for nested bucket structure, added support for folder structure within S3 buckets.
    Version 1.0.9 - February 2025
    • New:
      • Evidence File Preview with Download Option:
        • Added a preview icon for evidence files in the DLP Workspace. Users can now preview evidence files and download them directly from the preview interface, simplifying evidence review and retrieval.
    • Fixed: Fixed an issue where integration runs were occasionally getting stuck in the running state for the ICAP integration, ensuring consistent and reliable integration behaviour.
    Version 1.0.7 - December 2024
    Fixed: Access Control Lists (ACLs) applied to the Data Loss Prevention Incident Response(DLP IR) end-user workspace to regulate and manage user permissions and access.
    Version 1.0.4 - November 2024
    An integration between ServiceNow's Data Loss Prevention Incident Response product (DLP-IR) and vendors who provide their DLP alerts information using the Internet Content Adaption Protocol (ICAP).