---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Individual Life Servicing release notes

# Individual Life Servicing release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Version history for the Individual Life Servicing application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 3.1.0 - September 2026
:   Changed: Updated internal application components to support ongoing platform enhancements

Version 2.8.1 - August 2026
:   Changed: Updated internal application components to support ongoing platform enhancements

Version 2.7.0 - June 2026
:   New: Added child tables for indexing for Financial Case indexed source

Version 2.6.0 - April 2026
:   Updated: FSO now uses the native CSM Case Type Selector with Agent and User Criteria support, replacing custom extension logic and legacy components to reduce maintenance overhead and standardize case type handling across all user
    types.

Version 2.5.0 - March 2026
:   Updated: Updated the read-only option to 'Strict Read Only' for read-only fields

Version 2.3.1 - August 2025
:   Changed: Included additional translations to support localization for Q4.

Version 2.2.1 - November 2024
:   Changed: Prevent ACL bypass by updating the ACL scripted condition from GlideRecord to GlideRecordSecure.{#store-rn-fso-individual-life-servicing__latest-store-rn-fso-individual-life-servicing}
{#store-rn-fso-individual-life-servicing__latest-store-rn-fso-individual-life-servicing}

Version 2.2.0 - May 2024
:
    * New:
      * Migrated data from FSO service category (sn_bom_service_definition_category) table to CSM service category(sn_csm_case_types_service_category) and relationship tables
      * Added new menus for Next experience dashboard
      {#store-rn-fso-individual-life-servicing__ul_aql_njg_2bc}
    * Changed:
      * Updated the reject reason options for underwriters
      * Added PA viewer role to individual manager
      * Added sn_ins_indiv_life.line_writer role to Policy Coverage and Beneficiary ACLs
      * Modified configuration for localization support
      {#store-rn-fso-individual-life-servicing__ul_tb1_pjg_2bc}

Version 2.1.0 - February 2024
:
    * Changed:
      * Migrated the agent assist pages to UIB layout 3.0
      * Upgraded snc-app-parent version to 5.1.0.16
      * Modified configuration for localization support

Version 1.2.2 - November 2023
:   Changed: Moved product model demo data from 'sn_bom_indiv_policy_model' table to 'sn_ent_indiv_life_ins_policy_model' table.

Version 1.2.1 - August 2023
:
    * Fixed
      * Hide 'New' list action on Individual life service cases when user navigates to the List view from the landing page.
      * Hide 'New' list action on Individual life tasks lists.
      * Updated landing page's case report filter condition to dynamic for the assignment group field.

Version 1.2.0 - May 2023
:   New:

    * Added UX page properties for the Agent Assist on Voltron record page.
    * Added localization changes.
    {#store-rn-fso-individual-life-servicing__ul_b1k_xvd_3xb}

Version 1.1.0 - February 2023
:
    * Changed:
      * Updated contributor roles
      * Updated UI actions

Version 1.0.2 - November 2022
:   Changed: Updated headers/sub-header translated text on the landing page

Version 1.0.1 - August 2022
:   Individual Life Servicing empowers carriers to change the dynamics of life insurance policy servicing. Eliminate tedious manual processes with end-to-end digitization of the servicing journey. Boost customer satisfaction,
    decrease turnaround time, and reduce costly back-and-forth emails and phone calls. Gain efficiency by automating and optimizing the seamless transfer of work across internal and external stakeholders. Carriers can
    prioritize policy servicing requests with intelligent business rules to accelerate resolution.