---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Workforce Optimization for HR release notes

# Workforce Optimization for HR release notes {#ariaid-title1}

Release version: Store  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Workforce Optimization for HR application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 1.1.2 - August 2025
:   No updates.

Version 1.1.0 - August 2024
:   Fixed: Minor bugs and accessibility issues.{#store-rn-hr-workforce-optimization__latest-store-rn-hr-workforce-optimization}
{#store-rn-hr-workforce-optimization__latest-store-rn-hr-workforce-optimization}

Version 1.0.2 - March 2024
:   Fixed: The Wfo manager should have team performance manager role.

Version 1.0.1 - August 2023
:
    * Fixed:
      * WFO Landing Page Approvals Widget Localisation Issue
      * The approval cards on the landing page of HR Manager Workspace not displaying date in the Safari browser
      * Proper Alignments and Sizing for few widgets (P1, SLA breached, Unassigned and SLA at risk)
      * Changed the filter used for landing page widgets (to 'My WFO Group' from 'Groups that I manage' )
      * Dark theme cosmetic issues in HR Manager WS homepage
      {#store-rn-hr-workforce-optimization__ul_nvv_z33_fyb}

Version 1.0.0 - February 2023
:
    * Workforce Optimization for HR is a product that simplifies the daily routine of HR agent managers to efficiently manage their global shared services team's productivity, schedules and respond to adhoc changes in real time, all from a single place.
    * Its benefits include:
      * Boost team productivity and gain real-time visibility into work items, escalations, and KPIs by each channel so you can manage for optimal performance.
      * Break cross-team silos and manage normal work shifts and on-call shifts from one, centralized experience. Track shift coverage, swaps, and time off requests.
      * Forecast gent demand with precision by modeling demand scenarios to analyze impact to agent schedules, and update forecast to properly staff for demand surges.
      * Empower your agents with the skills they need to succeed using internal and external learning management platforms.
      {#store-rn-hr-workforce-optimization__ul_ccl_p5b_mxb}
    {#store-rn-hr-workforce-optimization__ul_q4f_45b_mxb}