Workforce Optimization for HR release notes

  • Release version: Store
  • Updated July 31, 2025
  • 1 minute to read

    • Version history for the Workforce Optimization for HR application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.1.2 - August 2025
    No updates.
    Version 1.1.0 - August 2024
    Fixed: Minor bugs and accessibility issues.
    Version 1.0.2 - March 2024
    Fixed: The Wfo manager should have team performance manager role.
    Version 1.0.1 - August 2023
    • Fixed:
      • WFO Landing Page Approvals Widget Localisation Issue
      • The approval cards on the landing page of HR Manager Workspace not displaying date in the Safari browser
      • Proper Alignments and Sizing for few widgets (P1, SLA breached, Unassigned and SLA at risk)
      • Changed the filter used for landing page widgets (to 'My WFO Group' from 'Groups that I manage' )
      • Dark theme cosmetic issues in HR Manager WS homepage
    Version 1.0.0 - February 2023
    • Workforce Optimization for HR is a product that simplifies the daily routine of HR agent managers to efficiently manage their global shared services team's productivity, schedules and respond to adhoc changes in real time, all from a single place.
    • Its benefits include:
      • Boost team productivity and gain real-time visibility into work items, escalations, and KPIs by each channel so you can manage for optimal performance.
      • Break cross-team silos and manage normal work shifts and on-call shifts from one, centralized experience. Track shift coverage, swaps, and time off requests.
      • Forecast gent demand with precision by modeling demand scenarios to analyze impact to agent schedules, and update forecast to properly staff for demand surges.
      • Empower your agents with the skills they need to succeed using internal and external learning management platforms.