Automation Discovery release notes

  • Release version: Store
  • Updated December 5, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Automation Discovery Release Notes

    The Automation Discovery release notes provide a detailed version history for the Automation Discovery application available on the ServiceNow Store. This information is crucial for customers to understand updates, maintenance, and changes that affect system compatibility and functionality.

    Show full answer Show less

    Key Features

    • Version Updates: The most recent update (Version 2.4.8) is primarily a maintenance release with no new features. Previous versions include bug fixes, UI updates, and new functionalities such as the addition of HRSD taxonomy and predictive AIOps report types.
    • HR Taxonomy Requirement: As of Version 2.4.0, the HR Service Delivery plugin is a requirement to utilize the HR taxonomy.
    • Automation Opportunities: The application identifies over 180 potential use cases for automation, enhancing operational efficiency.
    • Report Sharing: Users can share reports with team members to foster discussions and initiatives around automation opportunities.
    • Language Support: The application supports multiple languages, including English, German, French, Spanish, and Japanese.

    Key Outcomes

    By leveraging the updates in Automation Discovery, ServiceNow customers can expect improved reporting capabilities, enhanced identification of automation opportunities, and a streamlined user experience that aligns with modern UI standards. These enhancements ultimately support better decision-making regarding automation strategies within their organization.

    Version history for the Automation Discovery on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.4.8 - December 2024
    No net new features.
    Version 2.4.7 - October 2024
    Maintenance release.
    Version 2.4.6 - July 2024
    This is a patch.
    Version 2.4.5 - May 2024
    Bug fixes.
    Version 2.4.2 - January 2024
    Bug fixes.
    Version 2.4.0 - November 2023
    Changed: The HR Service Delivery plugin is now required to use the HR taxonomy.
    Version 2.3.2 - May 2023
    • New: Added HRSD taxonomy as an option when creating a report.
    • Fixed: Fixed the issue where a large number of users were shown when sharing a report. The report now only shows users with the nlu_user or nlu_admin role.
    Version 2.2.0 - February 2023
    New: Updated UI to match Next Experience theming
    Version 2.1.5 - November 2022
    • New:
      • Added Predictive AIOps taxonomy and report type.
      • Added ability to select which columns should be used to calculate MTTR when creating a report.
    Version 2.0.11 - August 2022
    • Fixed:
      • Minor fixes to the scheduled re run functionality.
      • Fixed an issue where under certain conditions MTTR would not show in the UI.
    Version 2.0.0 - May 2022
    • Changed: Modified Internal APIs to optimize report creation.
    • Minor fixes.
    Version 1.3.2 - February 2022
    • Changed: Changes for application compatibility.
    Version 1.1.6 - June 2021
    • New: Topic Recommendations: Add Automation Discovery reports to the Virtual Agent (VA) Topic Recommendations app. Flag intents and clusters: Highlight automation opportunities from the reports and share them with your team. View base incidents: See more details about the incidents in each automation opportunity.
    • Fixed: Reports unable to open as new tabs Incorrect role warnings "New Report" button issue
    • Removed: Removed the "Add to Model" and Add to Intent" buttons.
    Version 1.0.11 - May 2021
    • Fixed: Update to Orlando and Paris UI
    Version 1.0.3 - April 2021
    • New:
      • Automation Opportunities: Over 180 use cases where automation can be applied using ServiceNow products such as Virtual Agent, Classification, and others.
      • Possible Deflections: See your previous records that could have been deflected or treated by an automation solution.
      • Quick Insights: Easily identify the top 10 opportunities where automation can be applied and learn more about them (MTTR, Assignment Group Distribution, etc.).
      • Language Support: Works on English, German, French, Spanish, and Japanese instances.
      • Call to Action: Easily identify opportunities that can be handled by out-of-the-box Virtual Agent Conversations.
      • Fast Runtime: The Automation Opportunities section of the report is made available quickly for initial analysis of the use cases. In the background, a further analysis is performed to find even more opportunities by grouping similar records.
      • Report Sharing: Share reports with key team members to start conversations and initiatives around automation.