Atlassian Jira integration for Agile Development release notes

  • Release version: Store
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Atlassian Jira Integration for Agile Development Release Notes

    The Atlassian Jira integration for Agile Development enhances the ServiceNow platform by enabling bi-directional synchronization of records between ServiceNow and Jira. The integration supports various Jira project types and is regularly updated to improve functionality and security.

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    Key Features

    • OAuth 2.0 Authentication: As of version 2.3.5, the integration now supports OAuth 2.0 for custom Jira applications, ensuring a secure connection.
    • Performance Improvements: Ongoing enhancements have been made, particularly noted in version 2.3.0.
    • Bi-Directional Sync: Support for syncing fields like Assignedto and comments between Jira Cloud and ServiceNow was introduced in earlier versions.
    • Mapping Configurations: Configuration for user reference fields and multi-select fields is supported, improving data synchronization.
    • Project-Level Mappings: Users can set up table, field, and workflow state mappings at the project level, enhancing integration flexibility.

    Key Outcomes

    With each updated version, customers can expect a more reliable and secure integration, reduced errors in data syncing, and improved performance. The integration allows teams to streamline their Agile development processes by maintaining consistent data across ServiceNow and Jira, thereby enhancing collaboration and project management efficiency.

    Version history for the Agile Development Atlassian Jira integration on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.5 - March 2026
    The Agile Jira Integration now supports OAuth 2.0 authentication for custom Jira applications, providing a more secure and robust connection.
    Version 2.3.0 - December 2025
    Performance improvements.
    Version 2.2.2 - September 2025
    Fixed: For Jira server-based instances, the error with the Validate and fix mappings related link at the project level is fixed.
    Version 2.2.1 - June 2025
    • Fixed:
      • Resolved an issue where board and sprint import requests were not completing successfully when triggered with the latest environment.
      • Enhanced functionality to support mapping for user reference fields, ensuring consistent data synchronization.
      • When a choice map is removed from status field map, epic record is not syncing to jira.
      • Resolved Worknotes is being duplicated when cyclic payload check is failing.
      • Updated error message when selecting Jira board for kanban project in Team Integration Settings.
    Version 2.2.0 - November 2024
    Fixed: Minor fixes related to syncing comments and sprints with Jira.
    Version 2.1.6 - September 2024
    Fixed: Jira createmeta Rest Endpoint deprecated changes.
    Version 2.1.5 - May 2024
    Minor fixes related to security and features.
    Version 2.1.4 - February 2024
    Minor fixes related to performance.
    Version 2.1.3 - May 2023
    • Bi-directional sync is now supported for Assigned_to field.
    • Import of comments from JIRA Cloud to ServiceNow is also supported.
    • Issue related to creation of duplicate records has been fixed.
    • Other minor fixes.
    Version 2.1.2 - December 2022
    Fixed: Bug fixes
    Version 2.1.1 - February 2022
    Fixed: Bug fixes
    Version 2.1.0 - June 2021
    • Changed:
      • Support for multi-select fields in Jira integration.
      • Support for reference field in Jira integration. I
      • mproved troubleshooting and updated log details.
      • Support for configuring the batch size to retrieve Jira project metadata.
    Version 2.0.2 - April 2021
    • Fixed:
      • Import of Comments not working from Jira Servier and Jira Cloud
      • Import fails while importing Stories associated with Sprints in Jira Cloud
      • Flows stuck in Processing State when import fails from Jira
    Version 2.0.1 - September 2020
    Changed: Simplified the process of importing issues from Jira into the ServiceNow platform. Jira projects now do not require project/team integration settings with assignment groups to import issues into Agile Development 2.0.
    Version 1.1.1 - July 2020
    • New:
      • Jira Cloud support: You can synchronize the following Jira Cloud projects with the ServiceNow platform:
        • Classic
          • Scrum
          • Kanban
          • Bug tracking
        • Next-gen
          • Scrum
          • Kanban
      • Project-level mappings: Table, field, and workflow state mapping are supported at the project level.
      Project-level mappings: Table, field, and workflow state mapping are supported at the project level.
    • Changed:
      • Instance-level mapping: Mapping configuration for Jira projects is no longer generated at the instance level.
    Version 1.0.2 - March 2020
    • New: This app is compatible with New York
    • Fixed: Minor bugs
    Version 1.0.1 - January 2020
    Integrate Atlassian Jira with ServiceNow Agile Development to enable bi-directional synchronization of records between the two applications.