---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

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    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

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bundleId :

    - rnst


---

# Task Intelligence for ITSM release notes

# Task Intelligence for ITSM release notes {#ariaid-title1}

Release version: Store  
Updated December 4, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Task Intelligence for ITSM application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 8.2.1 - December 2025
:   New: Added scoped role sn_itsm_ml_task.ti_user that grants view-only access to the ITSM Task Intelligence Monitoring Dashboard.

Version 8.1.0 - September 2025
:   Changed: Ensured that predicted similarity count in the Task Intelligence admin page is correctly displayed for authorized roles.

Version 8.0.0 - May 2025
:   New Ships a new model out of the box to recommend a major incident using Task Intelligence.{#store-rn-itsm-task-intelligence__latest-store-rn-itsm-task-intelligence}
{#store-rn-itsm-task-intelligence__latest-store-rn-itsm-task-intelligence}

Version 7.0.0 - November 2024
:
    * New:
      * Updated the existing Task Intelligence template to be generic to surface similar problems and similar change requests along with similar incidents
      * Introduces new page "Define the purpose" to select the prediction and training tables for similarity models
      * Ships a new model out of the box to suggest similar open problems for incident
      * Ships a new model out of the box to suggest similar open change requests for incident
      * Support for defining conditions on training table for similarity models

Version 6.0.1 - August 2024
:
    * New:
      * Ships a new Task Intelligence template to surface similar incidents
      * Ships a new model out of the box to suggest similar incidents
    * Changed: Renamed OOB incident categorization model to "Incident Categorization"

Version 1.2.0 - February 2024
:
    * New:
      * Technical support to return top "n" recommendations.
        * "n" is being set in Recommended Actions application
    * Minor issue fixes

Version 1.1.0 - November 2023
:   Changed: The options for setting your preferences for each incident field are relocated to the Assess your model section.

Version 1.0.0 - August 2023
:
    * Predict and recommend the incident field information to help with incident categorization and reduce the handle time for agents and increase productivity;
    * Define the purpose, set the prediction preferences and behaviour, train with your data, and deploy the solution model for predicting and recommending incident fields
    * Track and monitor the performance of the deployed model.
    * Edit the deployed model based on the performance results, train and deploy the model again.