Employee Experience Pack: Return to Workplace release notes

  • Release version: Store
  • Updated November 3, 2022
  • 4 minutes to read
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    Summary of Employee Experience Pack: Return to Workplace Release Notes

    The Employee Experience Pack: Return to Workplace provides essential tools and resources to support organizations as they transition employees back to the workplace. This release is compatible with the San Diego version of ServiceNow and includes various lifecycle events, activities, and resources tailored to enhance the employee experience during this process.

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    Key Features

    • Lifecycle Events: Two main lifecycle events are included: Employee Return to Workplace and Employee Return to Workplace Location Readiness, each with associated HR services, templates, and case creation configurations.
    • Activity Sets:
      • Employee Return to Workplace: 5 activity sets including Notify Employees, Get Ready to Return, Final Prep, Back at the Workplace, and Follow Up.
      • Location Readiness: 4 activity sets including Task Force Initiation, Update Space and Equipment, Final Readiness Check, and Location Reopens.
    • Employee and HR Tasks: Tasks for employees include reviewing updated policies, packing reminders, and feedback surveys, while HR tasks involve reviewing employee concerns and creating communications for location-specific needs.
    • Communications and Resources: Includes notification emails, portal banners, and knowledge articles addressing safety tips and health policies.

    Key Outcomes

    By utilizing this Experience Pack, organizations can ensure a structured and effective approach to employee reintegration, enhancing communication and readiness. This will help improve employee confidence, streamline the return process, and uphold workplace safety standards. Customers can expect a coordinated effort to facilitate a smooth transition back to the workplace, ultimately fostering a supportive work environment.

    Version history for the Employee Experience Pack: Return to Workplace on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.1.0 - November 2022
    • Please note that version 3.1.0 of this Experience Pack is officially compatible with the San Diego release only.
    • Included content details:
      • Lifecycle Event for Employee Return to Workplace, including HR Service, HR Template, Record Producer, and Case Creation Service Configuration.
        • 5 Activity Sets:
          • Notify Employees
          • Get Ready to Return
          • Final Prep
          • Back at the workplace
          • Follow Up
        • 7 Activities for the Employee Return to Workplace Lifecycle Event
          • Employee Form with data mapping to target subsequent activities
          • HR Task for HR to review employee concerns
          • Fulfiller Activity for Facilities to reactivate badge and parking pass
          • URL Task for the employee to review updated policies
          • Checklist task for packing reminder to the employee before return
          • Mark when complete task to return borrowed assets to IT
          • Survey task to the employee to give feedback on the process
    • Lifecycle Event for the employee's Return to Workplace Location Readiness, including HR Service, HR Template, Record Producer, and Case Creation Service Configuration.
      • 4 Activity Sets:
        • Task Force Initiation
        • Update space and equipment
        • Final Readiness Check
        • Location Reopens
      • 9 Activities for the employee's Return to Workplace Location Readiness Lifecycle Event
        • Mark when complete task to schedule location team training
        • Checklist task to order additional supplies for the supply room
        • Mark when complete task to install protective materials and equipment in common areas
        • Catalog Item to test devices in common areas
        • Checklist task to request sanitation services
        • Mark when complete task to schedule a safety inspection
        • HR Task to create communication materials for specific location needs
        • HR Service for Go / No Go Decision, including final readiness checklist and approval steps
        • Mark when complete task for team standup on the first day back on site
    • 1 Campaign Return to Workplace for employee who is returning to the workplace
      • Announce and Plan Return bundle
      • Welcome back to the workplace bundle
      • Audience for users returning to the workplace
      • 2 portal banner content items, 1 for each bundle
      • 2 Notification email content items, 1 for each bundle
    • 1 Survey: Employee Return to Workplace Readiness Feedback
    • 1 Visual Task Board: Return to Workplace Taskforce Planning
    • 2 standalone Notification Content items
      • Employee Readiness Survey Notification email
      • Employee returning to workplace sample Notification email
    • 4 Knowledge Articles for the HR Knowledge Base
      • Company updates about returning to the workplace
      • Manager guide to returning to work
      • Social distancing and safety tips for common workspaces FAQ
      • Workplace Health and Safety Policy FAQ
    • 2 standalone Styled Content items for use in portal in lieu of welcome banners:
      • Get Ready to Return
      • Welcome Back
    Version 2.0.0 - November 2020
    • New:
      • Included content details:
        • Lifecycle Event for Employee Return to Workplace, including HR Service, HR Template, Record Producer, and Case Creation Service Configuration.
          • 5 Activity Sets:
            • Notify Employees
            • Get Ready to Return
            • Final PrepBack at the workplace
            • Follow Up
          • 7 Activities for the Employee Return to Workplace Lifecycle Event
            • Employee Form with data mapping to target subsequent activities
            • HR Task for HR to review employee concerns
            • Fulfiller Activity for Facilities to reactivate badge and parking pass
            • URL Task for the employee to review updated policies
            • Checklist task for packing reminder to the employee before return
            • Mark when complete task to return borrowed assets to IT
            • Survey task to the employee to give feedback on the process
        • Lifecycle Event for the employee's Return to Workplace Location Readiness, including HR Service, HR Template, Record Producer, and Case Creation Service Configuration.
          • 4 Activity Sets:
            • Task Force Initiation
            • Update space and equipment
            • Final Readiness Check
            • Location Reopens
          • 9 Activities for the employee's Return to Workplace Location Readiness Lifecycle Event
            • Mark when complete task to schedule location team training
            • Checklist task to order additional supplies for the supply room
            • Mark when complete task to install protective materials & equipment in common areas
            • Catalog Item to test devices in common areas
            • Checklist task to request sanitation services
            • Mark when complete task to schedule a safety inspection
            • HR Task to create communication materials for specific location needs
            • HR Service for Go / No Go Decision, including final readiness checklist and approval steps
            • Mark when complete task for team standup on the first day back on site
        • 1 Campaign Return to Workplace for employee who is returning to the workplace
          • Announce and Plan Return bundle
          • Welcome back to the workplace bundle
          • Audience for users returning to the workplace
          • 2 portal banner content items, 1 for each bundle
          • 2 Notification email content items, 1 for each bundle
        • 1 Survey: Employee Return to Workplace Readiness Feedback
        • 1 Visual Task Board: Return to Workplace Taskforce Planning
        • 2 standalone Notification Content items
          • Employee Readiness Survey Notification email
          • Employee returning to workplace sample Notification email
        • 4 Knowledge Articles for the HR Knowledge Base
          • Company updates about returning to the workplace
          • Manager guide to returning to work
          • Social distancing and safety tips for common workspaces FAQ
          • Workplace Health and Safety Policy FAQ
        • 2 standalone Styled Content items for use in portal in lieu of welcome banners:Get Ready to ReturnWelcome Back