UI Components for Customer Portals release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
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    Summary of UI Components for Customer Portals Release Notes

    The UI Components for Customer Portals application enhances the ServiceNow customer service portals by offering a library of configurable, reusable UI components. These components improve portal performance, scalability, and upgradeability, enabling customers to replace existing portal widgets with more efficient options tailored for customer portals.

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    Key Features

    • Role-Based and Guest Views (v4.0.0): Define different portal views for authenticated roles and unauthenticated guests, eliminating reliance on a single static view.
    • Automatic URL Parameter Passing (v4.0.0): URL parameters are auto-passed into scripts invoked from Data List options, facilitating the creation of complex, multi-parameter conditions without extra configuration.
    • Script-Based View Selection (v4.0.0): Dynamically select data list views at runtime using scripts that evaluate URL parameters and context.
    • Configurable Default Sorting (v4.0.0): Set initial sorting for data lists via new options so users see meaningful default orders on load.
    • Portal Object Widget (v3.3.0): Displays quick actions and key record information from tables like product, household, asset, case, and account address, with support for direct editing if access is granted.
    • Browse Taxonomy Widget (v3.2.0+): Enables navigation through knowledge articles and catalog items organized by taxonomy topics.
    • Dynamic Data List Widget Improvements (v3.4.1): Supports dynamic record display based on URL parameters, reducing the need for duplicate pages and enabling related list filtering and category selection via URL.
    • Portal Header Enhancements (v3.3.0): Added support for displaying cart, wish list, guided tour, and scripted lists (notifications, approvals, surveys) in the portal header, with mobile support for the Portal Mega Menu.
    • New Configurable Widgets (v3.6.0): Added pages with widgets like FAQ and Browse Taxonomy for richer portal content.

    Defect Fixes and Performance Improvements

    Multiple releases from version 3.5.6 through 4.1.1 have addressed bugs and improved UI stability and performance. Notably, version 4.1.1 includes critical defect fixes and workflow efficiency enhancements to optimize the user experience and ensure system stability.

    Practical Benefits for ServiceNow Customers

    • Enable dynamic, role-specific customer portal experiences without heavy customization.
    • Leverage URL-driven configurations for flexible content display and navigation.
    • Improve portal maintainability by using standardized, upgrade-friendly UI components.
    • Enhance portal usability with widgets that support direct record editing and streamlined access to key information.
    • Benefit from ongoing updates that fix bugs and improve system reliability.

    Version history for the CSM UI Components for Customer Portals application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.1.1 - June 2026
    • New Feature Enhancement and some defect fixes.
    • This update includes several new features designed to improve user experience, along with critical defect resolutions to ensure system stability and performance. Specific enhancements focus on optimizing workflow efficiency and addressing reported issues from previous releases.
    Version 4.0.0 - February 2026
    • New:
      • Role‑Based and Guest Views: Use the new role_based_views and guest_view options to define different views for different user roles and for unauthenticated users. This removes the dependency on a single static view.
      • Automatic URL Parameter Passing: URL parameters are now automatically passed into scripts invoked from Data List instance options, allowing admins to build richer, multi‑parameter conditions without extra setup.
      • Script‑Based View Selection: Use the Data List Condition Script option to choose a view dynamically. Scripts can evaluate URL parameters and other context to determine the most appropriate view at runtime.
      • Configurable Default Sorting: Define initial sorting behavior using the new sort_by and sort_order options so users see a meaningful default order when the list loads.
    • Fixed: Defect fixes
    Version 3.9.3 - December 2025
    Fixed: Bug fixes.
    Version 3.8.1 - October 2025
    Bug fixes.
    Version 3.8.0 - August 2025
    Bug fixes.
    Version 3.7.2 - June 2025
    Bug fixes.
    Version 3.7.0 - May 2025
    Bug Fixes.
    Version 3.6.0 - February 2025
    New: Added pages with configurable widgets such as FAQ, Browse Taxonomy.
    Version 3.5.6 - December 2024
    Bug fixes.
    Version 3.5.0 - August 2024
    Fixed UI issues in configurable portal widgets.
    Version 3.4.1 - May 2024
    • Changed:
      • Improvements to the Portal Data List widget:
        • Dynamic list: Displays records dynamically based on the configuration provided in the URL parameters (instead of instance options). It avoids the need to create duplicate list pages. Now an administrator can use a common page to display records from any table by passing the following URL parameters: table, filter, sort order, view, target view page.
        • Related list: Displays records related to an entity on the record view page. The data list is configured to identify the entity provided in the URL and accordingly filter the records.
        • Dynamically selected category: Displays only one of many categories configured on the data list widget, based on the category provided in URL parameters.
        • Introduced new labels for all the Data List JSON elements.
      • Improvement to the Portal Object widget:
        • Added support to edit the object record directly from the widget, if you've the Edit access.
        • Capability to display information based on the portal page URL when the ID is provided in both portal page URL and instance options.
        • Displays "-" on the widget for all the labels with empty values.
    • Bug fixes.
    Version 3.3.1 - April 2024
    Bug fixes.
    Version 3.3.0 - February 2024
    • New:
      • Added the Portal Object widget that displays quick actions and key information of a record from the various tables such as product, household, asset, case, account address and more.
      • Added the Portal Taxonomy Topic widget that displays the first-level taxonomy topics as cards on the widget. It displays articles and catalog items when the topic is accessed on the widget.
    • Changed:
      • Added capability to display cart, wish list, guided tour, and scripted list such as notification, approval, and survey on the header of your portal.
      • Enabled mobile support for the Portal Mega Menu widget.
    • Minor fixes.
    Version 3.2.1 - January 2024
    Minor fixes.
    Version 3.2.0 - November 2023
    • New:
      • Added Browse Taxonomy widget support to enable navigation to different knowledge articles and catalog items.
    • Fixed:
      • Fixes
    Version 3.1.1 - September 2023
    The ServiceNow UI Components for Customer Portals application improves the Service Portal experience for customer service portals by providing a library of configurable components that offer better reusability, performance, and upgrade scalability. These new components can replace your existing portal widgets in the customer portals.