Enterprise Service Management Integrations Framework release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Enterprise Service Management Integrations Framework Release Notes

    The Enterprise Service Management (ESM) Integrations Framework enables ServiceNow customers to integrate their applications seamlessly with third-party systems and external instances. It leverages Flow Designer capabilities to facilitate communication and process automation across platforms, enhancing enterprise service management efficiency.

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    Key Features and Enhancements

    • Integration Components: Common components introduced (versions 3.7.0 and 3.8.1) provide foundational tools for third-party system integrations using Flow Designer workflows.
    • To-do Filters and Approvals: Version 3.6.0 added filters such as overdue, due soon, approvals, and priority to help manage tasks effectively within the framework. Version 3.5.0 enhanced support for external approvals via updates to the todoinbound table.
    • HR Mobile Support: Version 3.4.0 improved mobile experiences by upgrading list card views and input forms for HR Mobile, while maintaining customizations on legacy cards to avoid disruption.
    • SAP SuccessFactors Integration: Starting from version 3.3.9, native support for SAP SuccessFactors integration was introduced, with subsequent fixes improving stability.

    Security and Privilege Updates

    • Version 3.9.2 updated Access Control Lists (ACLs) to align with current platform security standards and fixed role hierarchy issues for the snhrintegrfw.admin role.
    • Version 3.8.2 addressed issues with Root Cause Analysis (RCA) privilege status reporting from various widgets, ensuring accurate privilege validation and preventing test failures through improved logic and removal of outdated privilege handling.

    Bug Fixes and Stability Improvements

    • Various releases (including 3.7.2, 3.7.1, 3.3.11, 3.3.10, 3.3.8, 3.3.6, and 3.3.5) focused on fixing bugs related to employee data synchronization, RCA errors, state population in external interfaces, and integration stability with HR profiles and SAP SuccessFactors.

    Practical Impact for ServiceNow Customers

    Customers leveraging the ESM Integrations Framework can expect:

    • Robust integration capabilities with third-party systems using standard Flow Designer components.
    • Improved task and approval management with enhanced to-do filters and external approval support.
    • Better mobile experience for HR processes without risking customization loss.
    • Enhanced security compliance with updated ACLs and precise role privilege management.
    • Reliable SAP SuccessFactors and HR profile integrations to support enterprise HR workflows.

    Regular updates and fixes ensure ongoing stability and alignment with ServiceNow platform standards, making this framework a dependable foundation for enterprise service management integrations.

    Version history for the Enterprise Service Management Integrations Framework integrations on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.9.2 - June 2026
    • Changed: Access control lists (ACLs) have been updated to align with current platform security standards.
    • Fixed: The sn_hr_integr_fw.admin role hierarchy did not resolve as expected due to incorrect role containment.
    Version 3.8.2 - August 2025
    • Problem: The RCA privilege status was incorrectly reported as 0 instead of the expected 2 for the "Pulled Integration To-do" table sourced from the "My Items" widget, causing test failures in RCAPrivilegesIT.testRCAPrivilegesStatus.
      • New: Introduced validation logic to ensure real RCA types are correctly flagged and shipped from the "My Items" widget.
      • Changed: Adjusted the RCA privilege evaluation to align with expected status values during integration.
      • Fixed: Corrected the RCA privilege status mapping to prevent false negatives in automated test validations.
      • Removed: Eliminated outdated logic that misclassified RCA entries during transformation.
    • Problem: The RCA privilege status was incorrectly set to "Requested" for RCAs sourced from the "Employee Center Header" widget, targeting the "Enterprise Service Management Integrations Framework" table, leading to test failures in RCAPrivilegesIT.testRCAPrivilegesStatus.
      • New: Added support for validating RCA privileges from the "Employee Center Header" widget source.
      • Changed: Updated the privilege evaluation logic to correctly interpret widget-to-table RCA mappings.
      • Fixed: Resolved incorrect status assignment by aligning privilege checks with the RCA inclusion list.
      • Removed: Removed legacy privilege handling that conflicted with the new RCA source-target structure.
    Version 3.8.1 - February 2025
    • Contains common components for integrating your ServiceNow applications with third-party systems.
    • The framework leverages the Flow Designer capability to communicate with external instances and third-party systems.
    Version 3.7.2 - November 2024
    Bug fixes.
    Version 3.7.1 - August 2024
    Fixed minor bugs/internal observation.
    Version 3.7.0 - May 2024
    • New:
      • Common components used to integrate your ServiceNow applications with third-party systems.
      • Leveraging the flow-designer capability to communicate with external instances and third-party systems.
    Version 3.6.0 - August 2023
    This version delivers to-do filters such as overdue, due soon, approvals and priority for Enterprise Service Management Integrations Framework.
    Version 3.5.0 - May 2023
    New: The todo_inbound table has been updated to support external approvals.
    Version 3.4.0 - February 2023
    • New: Included fixes to support usage of HR Mobile based on features of Now Mobile. Mobile list card views and Mobile input form screens have been upgraded.
      • A script action reverts old card views with new card views. If there are customisations done on legacy cards, the script retains the legacy cards and does not replace them with new cards.
      • A script action inactivates new function instances if customisations are done on legacy function instances or its related records. If no customisations are done, then existing function instances will be inactivated.
    Version 3.3.11 - November 2022
    Fixes related to Employee terminated date handling.
    Version 3.3.10 - October 2022
    Fixed: Includes fixes for SAP SuccessFactors
    Version 3.3.9 - September 2022
    Support for SAP SuccessFactors integration with HRSD.
    Version 3.3.8 - June 2022
    • Fixed:
      • RCA error when accessing To-do page
      • Fix for Process External Interface - State is not populated
    Version 3.3.6 - April 2022
    • Fixed:
      • Modification to Employee Number
      • Refactoring in onBefore script of HR profile
      • Update to User derivation to be from HR profile's table
    Version 3.3.5 - February 2022
    Fixed: Fix for Primary job is not synced with HR Profile when Job active is false for inactive workers