Insurance claims release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the FSO Insurance claims application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.4.0 - June 2026
    New: Added child tables for indexing for Financial Case indexed source
    Version 1.2.3 - April 2026
    Updated: Added new translations for the store app, improving language support and accessibility for users in different regions.
    Version 1.2.2 - March 2026
    • Updated:
      • Updated the read-only option to 'Strict Read Only' for read-only fields
      • Replaced direct references to the admin role with feature-specific granular admin roles to align with least-privilege access principles.
    Version 1.0.5 - February 2026
    Changed: Added aria-label to incident details heading for improved screen reader accessibility
    Version 1.0.4 - August 2025
    Fixed: Unexpected 'Continue' and 'Back' buttons visible on 'Collect inbound documents' activity for all FSO Apps (Banking and Insurance).
    Version 1.0.3 - February 2025
    • Changed:
      • Changed the incident config table icon
      • Changed view names to make them generic
      • Updated the 'Create adjuster tasks for claim incidents' subflow to include service definition field
    Version 1.0.2 - November 2024
    The ServiceNow Insurance claims application streamlines and automates the entire claims process with a flexible framework that adapts to any claim type without needing to create new case types. It allows for easy configuration of a comprehensive end-to-end claims workflow and supports complex claims requiring multiple adjusters. Additionally, it features customizable, persona-specific workspaces for improved efficiency.