---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Conversational Appointment Booking release notes

# Conversational Appointment Booking release notes {#ariaid-title1}

Release version: Store  
Updated August 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Conversational Appointment Booking application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 1.6.0 - August 2026
:
    * Changed:
      * Updated Appointment Booking control with improved performance and reliability.
      * Conversational Appointment Booking now supports Now Assist Virtual Agent, enabling customers to schedule, reschedule, or cancel Walk-up appointments through native chat or Engagement Messenger.
      * Agents can delegate appointment management to the Now Assist Virtual Agent mid-conversation using Conversation Autopilot.
      * Admins can configure appointment booking flows using the Appointment Booking Rich Control in Now Assist Virtual Agent.
      {#store-rn-csm-conversational-appt-booking__ul_nmt_sqw_bkc}

Version 1.5.2 - June 2026
:
    * Changed:
      * Conversational Appointment Booking now supports Now Assist Virtual Agent, enabling customers to schedule, reschedule, or cancel Walk-up appointments using native chat or Engagement Messenger.
      * Agents can delegate appointment management to the Virtual Agent mid-conversation using Conversation Autopilot.
      * Admins can configure appointment booking flows using the Appointment Booking Rich Control in Virtual Agent topics.

Version 1.4.1 - March 2026
:   Fixed: Internal security fixes as part of security directive.

Version 1.2.1 - August 2023
:   Fixed issue with cross scope application access.{#store-rn-csm-conversational-appt-booking__latest-store-rn-csm-conversational-appt-booking}
{#store-rn-csm-conversational-appt-booking__latest-store-rn-csm-conversational-appt-booking}

Version 1.2.0 - February 2023
:   New: Updated the app to allow appointment booking without needing to provide a location.

Version 1.1.3 - June 2022
:   Fixed: Timezone bug. Users now see the dates correctly based on the timezone associated with the config/user/system default.

Version 1.1.1 - April 2022
:   Fixed: Minor issue where the date format would be incorrectly displayed in the topic.

Version 1.1.0 - February 2022
:   Changed: Updates to incorporate the Next Experience theming and branding changes.

Version 1.0.4 - September 2021
:   Conversational Appointment Booking enables customers to manage appointments using the ServiceNow Virtual Agent via native chat capabilities. Virtual Agent topics are provided to support Customer Service Management Walk-up
    appointments.