Common Service Delivery release notes

  • Release version: Store
  • Updated June 11, 2026
  • 5 minutes to read
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    Summary of Common Service Delivery release notes

    The Common Service Delivery application provides a standardized framework for procurement case management and related workflows within ServiceNow. It supports features such as request and task management, compliance tracking, and integration enhancements across procurement and finance operations. The application evolves regularly with new releases, introducing improvements, new capabilities, and fixes to optimize service delivery and user experience.

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    Key Features

    • AI-driven user compliance tracking: Introduced in versions 9.12.1 and 11.6.1 (June 2026), enabling administrators to track compliance for Source-to-Pay and Finance Operations SKUs using scripted definitions for accurate user metering across applications.
    • Decimal quantity support for service items: Enabled in versions 9.10.0 and 11.4.0, allowing requestors to enter decimal quantities in purchase requisitions or orders, with configurable unit-of-measure support via decision tables.
    • Procurement Exception management: New Procurement Exception table introduced in versions 9.9.3 and 11.0.1 to centralize exception-related data within procurement functionalities.
    • Case Resolution Acceptance Workflow: Added in version 10.0.0 to involve requestors in the final stage of case lifecycle, enhancing transparency and control over case resolutions.
    • Supplier Lifecycle Operations support: Introduced in version 9.0.0 to support task management with new actions and user pages.
    • Task action types for fulfillers: Added in versions 7.0.1 and 8.0.0, allowing assignment of tasks with specific action types (e.g., Submit Form, Watch Video) to guide shoppers and employees on task completion requirements.
    • Integration and telemetry improvements: Updates to telemetry roles and integration error visibility, enhancing monitoring and error management.
    • Security and access control: ACL remediations and role-based access improvements to ensure proper data security, with backend changes having no customer impact.
    • Deprecation of legacy ERP integration framework: Starting June 2024 releases, legacy ERP integration framework removed and no longer installed on new instances.
    • Application renaming: In May 2023, the application was renamed from Service Delivery Common to Common Service Delivery for clarity.

    Practical Implications for ServiceNow Customers

    • Administrators can leverage AI-driven compliance tracking to accurately meter users across finance and procurement SKUs, improving license compliance and operational insights.
    • Configurable decimal quantity support enhances procurement precision in requisitions and orders, allowing finer control of service item quantities.
    • Centralized management of procurement exceptions simplifies exception handling and reporting.
    • Case resolution workflows now include requestor validation, increasing transparency and customer satisfaction.
    • Task management enhancements provide clearer guidance to fulfillers and shoppers, improving task completion efficiency.
    • Ongoing security improvements ensure appropriate access controls, safeguarding procurement and service data.
    • Removal of legacy ERP integration components means customers should plan migration or integration updates accordingly.
    • Regular updates and fixes improve system stability and feature reliability, with most changes designed for seamless upgrades without impacting existing workflows.

    Version history for the Common Service Delivery application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 14.0.0 - June 2026 (Australia)
    Changed: Remediated non‑Glide Cobalt Raven ACLs in product code (DIRS0000421).
    Version 11.6.1 - June 2026 (Zurich)
    New: AI‑driven user compliance tracking for Source‑to‑Pay and Finance Operations SKUs: Admins can now track user compliance using scripted definitions (DEFNs). Scripted DEFNs are implemented to count users for Source‑to‑Pay Operations Foundation, Source‑to‑Pay Operations Prime, Finance Operations Foundation, and Finance Operations Prime SKUs. The solution leverages existing scripted DEFNs with updated application mappings aligned to the relevant SKUs, enabling accurate user metering across both top‑level and child applications.
    Version 9.12.1 - June 2026
    New: AI‑driven user compliance tracking for Source‑to‑Pay and Finance Operations SKUs: Admins can now track user compliance using scripted definitions (DEFNs). Scripted DEFNs are implemented to count users for Source‑to‑Pay Operations Foundation, Source‑to‑Pay Operations Prime, Finance Operations Foundation, and Finance Operations Prime SKUs. The solution leverages existing scripted DEFNs with updated application mappings aligned to the relevant SKUs, enabling accurate user metering across both top‑level and child applications.
    Version 11.4.0 - March 2026 (Zurich)
    • New: Enabled requestors to enter decimal quantities for service items when editing purchase requisitions or purchase orders in Shopping Hub or Employee Center, with configurable unit‑of‑measure support. Unit‑of‑measure decimal support is configurable through a decision table. Admins must update the Unit of Measure Decimal support decision table and set Support decimal quantity to true for the required units.
    • Changed: Improved interaction with asset management and sourcing and procurement integration by simplifying swimlane text, enhancing no‑price items, redirecting submissions to ITAM PO tables, and adding notifications.
    Version 9.10.0 - March 2026
    • New: Enabled requestors to enter decimal quantities for service items when editing purchase requisitions or purchase orders in Shopping Hub or Employee Center, with configurable unit‑of‑measure support. Unit‑of‑measure decimal support is configurable through a decision table. Admins must update the Unit of Measure Decimal support decision table and set Support decimal quantity to true for the required units.
    • Changed: Improved interaction with asset management and sourcing and procurement integration by simplifying swimlane text, enhancing no‑price items, redirecting submissions to ITAM PO tables, and adding notifications.
    Version 11.0.1 - December 2025 (Zurich)
    New: Introduced a new Procurement Exception table as the parent for the Purchase Order Exception table. The Procurement Exception table stores all exception-related data for Procurement functionalities.
    Version 9.9.3 - December 2025 (Yokohama)
    New: Introduced a new Procurement Exception table as the parent for the Purchase Order Exception table. The Procurement Exception table stores all exception-related data for Procurement functionalities.
    Version 10.3.0 - October 2025
    New: Updated telemetry definitions to include additional roles.
    Version 9.9.0 - October 2025

    New: Updated telemetry definitions to include additional roles.

    Version 9.6.5 - September 2025
    Minor fixes.
    Version 10.0.0 - August 2025
    New: Added a new capability for Case Resolution Acceptance Workflow. This improvement provides greater transparency and control over case resolution by involving the requestor in the final stage of the case lifecycle.
    Version 9.6.4 - May 2025
    Minor fixes.
    Version 9.6.0 - February 2025
    Minor bug fixes.
    Version 9.3.0 - November 2024
    Updated scripted definitions and evaluated sandbox access for client-callable script.
    Version 9.1.5 - August 2024
    Minor fixes.
    Version 9.1.1 - June 2024
    • Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
    • Defect fixes.
    Version 7.1.0 - June 2024 (Vancouver)
    Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
    Version 5.3.1 - June 2024 (Utah)
    Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
    Version 9.0.0 - May 2024
    • New: Introduced new actions and user pages to support Supplier Lifecycle Operations task management features.
    • Changed: Minor fixes.
    Version 8.2.2 - March 2024
    • New:
      • Introduced a Related DDR field to track DDR records.
      • Configured all the respective activities for the due diligence playbook.
    Version 8.0.0 - February 2024
    • Changed:
      • To provide alignment between all Source-to-Pay (S2P) products and expose more commonly used data points to the end user, the Supplier field has been rescoped to the Service Task (sn_spend_sdc_service_task) table. With this, all tables extending the Service Task table can pull in the Supplier field for a better task experience. Note: Existing customers will see the Supplier field deprecated from the Supplier Task table and made available in the Service Task table through a fixed script.
      • Fulfillers can now assign procurement tasks with specific action types to an employee or shopper. The supported action types are Submit Form, Sign a document, and Upload a document. This helps shoppers understand what is expected of them to complete the task. Note: There is no impact on existing customers for tasks that are already created, and they will find these new changes in effect with the upgrade.
      • Fulfillers can now see the integration error tasks that have been generated as part of the new integration framework structure.
    Version 7.0.4 - December 2023 (Vancouver)
    Minor fixes.
    Version 7.0.1 - November 2023
    New: Fulfillers can now assign a procurement task with an action type to an employee or shopper. The action types supported are Watch Video, View Link, and Mark Complete. This feature guides the shopper with what is expected from them to complete the task. Note: There is no impact on existing customers for any tasks already created, and they will find these new changes in effect with this upgrade.
    Version 6.0.0 - August 2023
    Changed: Some of the existing ACLs were evaluated and rectified to ensure that the roles have the right level of access to the tables, that is, requester role versus fulfiller role. Note: This is a backend change and has no customer impact.
    Version 5.2.1 - May 2023
    Changed: Renamed this application to Common Service Delivery. This application was formerly named Service Delivery Common.
    Version 5.1.0 - February 2023
    Changed: Updated a fulfiller's ability to create new case records with case types which extend the Service Delivery Common parent table.
    Note:
    Existing customers will be impacted by this change, allowing them to create both supplier and procurement cases.
    Version 5.0.0 - November 2022

    Minor fixes.

    Version 4.0.2 - August 2022
    Minor fixes.
    Version 4.0.1 - May 2022
    Minor fixes.
    Version 3.0.1 - February 2022
    Service Delivery Common (SDC) is a base application with a request and task workflow framework. It provides a standard framework for Procurement Case Management.