Digital Product Release release notes

  • Release version: Store
  • Updated June 11, 2026
  • 5 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Digital Product Release Release Notes

    Digital Product Release (DPR) is ServiceNow's advanced solution for managing software-based releases, enabling central release teams and product managers to define and enforce release policies, templates, and readiness criteria. It supports multi-product, stage-oriented, and service-level releases, providing a tailored experience that ensures product development teams meet defined release standards efficiently.

    Show full answer Show less

    Key Features

    • Product-Level Release Settings: Configure release calendars, templates, CI classes, and change models per product to enforce approved defaults during release creation.
    • Multi-Product Release Management: Add or remove products dynamically within multi-product releases without recreating releases, supporting complex product hierarchies and bundled products.
    • Release Execution Enhancements: Simplified navigation to release tasks and policies, consistent task ordering across views, and improved workspace integration for a streamlined user experience.
    • Automations and Integrations: Flow actions to automate release creation and template application; APIs to create releases, run policies, and manage phases; Jira and Azure DevOps integration for work item import and tracking.
    • Risk and Quality Insights: Aggregated risk scoring for stage-based releases and release quality dashboards leveraging software scan and test summaries to inform go/no-go decisions.
    • Release Calendars and Scheduling: Unified calendar views with support for maintenance windows, blackout periods, and holiday schedules; scheduling that respects operational calendars including weekends and holidays.
    • Role-Based Access Control: Modular, granular roles to manage release templates, calendars, and execution securely.
    • Support for Various Release Types: Service releases, stage-oriented releases, and release bundles enable flexible management of diverse release strategies.
    • AI-Generated Release Notes and Notifications: Automatically generate clear release summaries and receive ready-to-use email notifications for key release events.

    Practical Benefits for ServiceNow Customers

    • Improved Release Governance: Enforce consistent release behaviors and configurations across products to reduce errors and manual workload.
    • Enhanced Collaboration and Visibility: Attach supporting documents, link relevant tasks, and utilize dashboards and notifications to keep stakeholders informed and aligned.
    • Flexible and Scalable Release Management: Handle complex product hierarchies, multi-product releases, and service-level releases with ease, adapting to evolving product portfolios.
    • Streamlined Release Operations: Benefit from automated task progressions, pre-configured templates, and optimized workspace views to accelerate release cycles.
    • Better Risk and Quality Control: Aggregate risk scores and quality dashboards facilitate informed decision-making and improve release outcomes.

    Version Support and Updates

    Customers are encouraged to use the latest supported version (2.5.0 as of June 2026) to leverage enhanced usability, product-level controls, and integration capabilities. Previous versions like 2.4.0 are no longer supported and should be upgraded to ensure access to the latest features and fixes.

    Version history for the Digital Product Release application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.5.0 - June 2026
    • New: Product-level release settings: Product managers can define release behaviors per product, including release calendars, release templates, CI classes, and change models. When creating a release, only the calendar, templates, change models, and CI classes configured in the product-level settings are available, ensuring teams work within approved defaults.
    • Changed:
      • Release execution usability enhancements: Release owners can navigate to release tasks and release policies in a single click, with simplified navigation and optimized use of workspace.
      • Task order defined by release managers is consistently honored in both the Kanban and List views of release tasks.
      • Release phases appear in the correct sequence when release tasks and release policies are grouped by phase.
      • Release admins can now configure which work item types imported from Jira and Azure DevOps are created as product enhancements in DPR.
    Version 2.4.1 - April 2026
    • New:
      • Add or remove products in multi-product releases: Modify the product scope of an existing multi-product release at any time, eliminating the need to recreate releases when scope changes.
      • Define task details in release templates: Pre-configure task details such as assignments, descriptions and attachments directly in release templates, reducing manual effort during release creation.
      • Default form view in DPR Workspace: When Service Operations Workspace (SOW) is installed, release records now automatically load the SOW form view in the Digital Product Release Workspace, ensuring a consistent experience.
      • Risk score for stage-based releases: View a single aggregated risk score to quickly assess the overall health and readiness of a stage-based release, enabling faster go/no-go decisions.
    • Changed: Auto-close success and info toast messages: Success and informational notification messages now dismiss automatically, reducing screen clutter during release operations.
    • Fixed:
      • Fixed the issue where an incorrect start date was displayed in the release timeline when using a non-default date format
      • Fixed an issue where selecting New to create a change request in a release didn't trigger any action
    Version 2.4.0 - March 2026
    This version is no longer supported. Use Version 2.4.1 - April 2026.
    Version 2.3.2 - December 2025
    • New:
      • AI-generated release notes: Automatically create clear, contextual release summaries using AI, using standard artifacts for accuracy.
      • Email notifications for key release events: Receive ready-to-use email notifications for key release events, improving visibility and reducing manual configuration.
      • Modular roles: Use granular, role-based permissions for managing release templates and calendars.
      • Flow actions: Automate release creation and template application through new Flow actions.
      • Configurable system properties: Set system properties to make release targets mandatory for stage-oriented releases, or allow the creation of releases for past dates.
      • Attachments in releases: Add supporting documents to releases for better context and collaboration during execution.
      • Extended APIs: Create releases, run policies, check policy status, and close phases through APIs.
      • Release cancellation reason:Provide a reason when canceling a release to ensure auditability and compliance.
      • Links for direct navigation:Quick navigation links to release execution and calendar views, reducing clicks and improving user experience.
    • Changed: Unified release calendar view: Use the unified release calendar view to review and manage release readiness targets, releases, and related change requests.
    Version 2.2.1 - August 2025
    • New:
      • Manage configuration items for each phase of the release
      • Automate adding configuration items in the release to the Affected CIs of a Change Request
      • Product Versions can now be used in multiple Releases
      • Option for release tasks to automatically move into Work in Progress when previous release task is Completed
    Version 2.1.0 - May 2025
    • New:
      • Service releases: Create and manage releases at the service level for better control and traceability
      • Revamped data model: Replaced the 'Software Model' table with a more intuitive and structured 'Software Version' table
      • Streamlined release creation: Enjoy a simplified, step-by-step flow to create releases faster and with fewer errors
      • Time-based scheduling improvements: Releases now account for weekends and holidays using schedules, ensuring deployments align with operational calendars
    Version 2.0.0 - February 2025
    • New:
      • Create releases for multi-products that have a parent-child relationship for simultaneous execution.
      • Link incidents, problems, catalog requests and other task types to a release.
      • Added the Assignment group field on the Product Feature and Product Enhancement forms.
      • Ability to auto-create releases from Agile 2.0.
    • Changed:
      • Updated policies content to support the multi-product releases.
    Version 1.3.0 - November 2024
    • New:
      • A new improved experience for creating releases
      • Introduced Key dates to define release key dates like milestones, deadlines, and important dates
      • Capability to breakdown product features into product improvements
      • Improved experience for creating release calendars
      • Auto-create product versions from GitLab Milestones
    Version 1.2.2 - August 2024
    • New:
      • Manage product bundles
        • Product managers can add and remove additional "child" products within a product to create a hierarchy of bundled products.
      • Jira Fix Version integration
        • When connecting Jira projects to a digital products in DPR, product managers can choose to have Fix Versions in Jira create corresponding release versions in Digital Product Release.
        • When Fix Versions are used to generate release versions, any Jira task that is associated with the Fix Version will be visible within a Release on the Release Scope page.
      • Release Calendar Improvements
        • New Release Calendar entity has been created to group release readiness targets together.
        • Additional schedules (maintenance windows, blackout schedules, holiday schedules, etc.) can be added to a Release Calendar and will be shown on the Release calendar page.
      • Release Management V2 Migration Utilities
        • Scripts and UI actions to help with the migration of data from Release Management v2 to Digital Product Release
          • Create DPR release template from RMv2 Release record
          • Generate digital product from RMv2 Product record
    • Changed: "Product features" page on the Release has been renamed to "Release scope".
    Version 1.1.2 - May 2024
    • New:
      • Release bundle: Group multiple releases into release bundles to track and manage them concurrently from a single place.
      • Stage-oriented release: Create stage-oriented releases that prioritize completing objectives and features over following a strict schedule
      • Release Quality dashboard: Get insights into the quality of a release based on the software quality scan summaries and test summaries
    Version 1.0.0 - February 2024

    Digital Product Release is the next evolution of ServiceNow's support for Release Management. Focused on creating a tailored experience for software-based release management practices, Digital Product Release empowers the central release management team to define release policies, templates, and readiness dates that product development teams can leverage to ensure that new versions of their products meet the release teams definition of done.