---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Customer Service Portal release notes

# Customer Service Portal release notes {#ariaid-title1}

Release version: Store  
Updated June 11, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Customer Service Portal on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 25.3.3 - June 2026
:   Defect fixes

Version 25.3.0 - March 2026
:   Bug fixes.

Version 25.2.0 - December 2025
:
    * Changed: Added WCAG-compliant updates to improve accessibility.
    * Fixed: Bug fixes.
    {#store-rn-csm-customer-service-portal__ul_gdr_phq_jhc}

Version 25.1.0 - August 2025
:   Bug fixes.

Version 25.0.0 - May 2025
:   Bug fixes.{#store-rn-csm-customer-service-portal__latest-store-rn-csm-customer-service-portal}
{#store-rn-csm-customer-service-portal__latest-store-rn-csm-customer-service-portal}

Version 24.0.0 - February 2025
:   New: Includes a new business portal built using configurable widgets.

Version 23.8.2 - December 2024
:   Bug fixes and security fixes.

Version 23.4.1 - May 2024
:
    * Fixed security issues as per the security recommendations
    * Accessibility fixes

Version 23.3.1 - January 2024
:   Bug fixes.

Version 23.3.0 - November 2023
:   New: Added support for right-to-left languages.

Version 23.2.4 - August 2023
:   Fixes.

Version 23.2.3 - May 2023
:   Fixes.

Version 23.2.2 - March 2023
:   Bug fixes.

Version 23.2.0 - February 2023
:
    * The Customer Service Portal supports business-to-business (B2B) organizations to support their customers. The portal provides out of the box self-service capabilities for customers to search information or request assistance from a customer service agent.
      * Customers can search knowledge articles, engage with community, create and manage cases, view products, initiate a chat with a chatbot or customer service agent and view publications.
      * Customers can also manage their user profile, view assets and products and update their notification preferences.
      * Administrators can create users, manage registration, login and user role for others in their organization, assign contact to an asset, view and update customer contact information.
      {#store-rn-csm-customer-service-portal__ul_iyr_sfb_mxb}
    {#store-rn-csm-customer-service-portal__ul_lcw_rfb_mxb}