ServiceNow Voice for CSM release notes

  • Release version: Store
  • Updated January 30, 2025
  • 1 minute to read

    • Version history for the ServiceNow Voice for CSM application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.8.1 - February 2025
    Fix in this Release: Internal security fix.
    Version 3.4.0 - November 2023
    Changed: Related to SRP uptake for SOW.
    Version 3.0.2 - August 2023
    • Changes include:
      • Supporting Outbound Calls (manual dial)
      • Show conversation panel on workspace to show Real Time Transcription.
      • Supporting Real Time Transcription for call transfers.
    Version 2.0.1 - February 2023
    • New: Real-time transcription capability
    • Changed: Phone log data for voice has now been consolidated to interaction
    Version 1.2.1 - December 2022
    Minor fixes.
    Version 1.1.1 - May 2022
    New: Voice for CSM is now available in the Configurable Workspace so that you can see voice transcipts and sentiments for calls.
    Version 1.1.0 - February 2022
    Changed: Product name changed from Cloud Call Center to ServiceNow Voice.
    Version 1.0.14 - May 2021
    Fixed: Incoming calls from a customer are now assigned to the contact field instead of the consumer field of an interaction record.