---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# ServiceNow Voice for CSM release notes

# ServiceNow Voice for CSM release notes {#ariaid-title1}

Release version: Store  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow Voice for CSM application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history {#store-rn-csm-voice__section_s5q_1q3_ppb}

Version 3.8.1 - February 2025
:   Fix in this Release: Internal security fix.{#store-rn-csm-voice__latest-csm-voice}
{#store-rn-csm-voice__latest-csm-voice}

Version 3.4.0 - November 2023
:   Changed: Related to SRP uptake for SOW.

Version 3.0.2 - August 2023
:
    * Changes include:
      * Supporting Outbound Calls (manual dial)
      * Show conversation panel on workspace to show Real Time Transcription.
      * Supporting Real Time Transcription for call transfers.
      {#store-rn-csm-voice__ul_gjz_hj5_gyb}
    {#store-rn-csm-voice__ul_dr1_cj5_gyb}

Version 2.0.1 - February 2023
:
    * New: Real-time transcription capability
    * Changed: Phone log data for voice has now been consolidated to interaction
    {#store-rn-csm-voice__ul_d3p_lhr_fwb}

Version 1.2.1 - December 2022
:   Minor fixes.

Version 1.1.1 - May 2022
:   New: Voice for CSM is now available in the Configurable Workspace so that you can see voice transcipts and sentiments for calls.

Version 1.1.0 - February 2022
:   Changed: Product name changed from Cloud Call Center to ServiceNow Voice.

Version 1.0.14 - May 2021
:   Fixed: Incoming calls from a customer are now assigned to the contact field instead of the consumer field of an interaction record.
{#store-rn-csm-voice__dl_t5q_1q3_ppb}