Now Assist for ICW release notes

  • Release version: Store
  • Updated May 5, 2026
  • 1 minute to read
  • Version history for the ServiceNow® Now Assist for ICW application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.0.0 - May 2026
    • When operators encounter a deviation on the shop floor, finding the right guidance across manuals, standard operating procedures, and safety documentation slows down resolution and increases the risk of inconsistent execution. Now Assist for ICW brings generative AI directly into the deviation workflow so operators can act on the most relevant guidance without leaving the task at hand.
    • The Now Assist for ICW application allows industrial workers and leaders to:
      • Surface the procedures and reference documents most relevant to a deviation as it is being recorded
      • Read AI-generated summaries that explain why each document applies to the situation
      • Generate a grounded, step-by-step resolution plan from the underlying documentation, with reasoning that can be reviewed against the source