Customer Service Problem Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Customer Service Problem Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 7.0.1 - June 2026
    • Fixes related to Accessibility
    • Fixes related to zoom in/out an reflow
    Version 6.2.0 - May 2026
    A11y improvements for reflow and zoom.
    Version 6.1.0 - March 2026 (Australia)
    Enable "Create Knowledge" button in SPRB to redirect to Knowledge CenterFixed service problem case UI policies so that either of Account or Consumer is mandatory
    Version 6.0.1 - March 2026 (Yokohama)
    • Enabled the "Create Knowledge" button in SPRB to redirect to the Knowledge Center.
    • Fixed service problem case UI policies so that either Account or Consumer is mandatory.
    Version 5.0.2 - December 2025
    • Supported below security directives:
      • Implement granular admin roles
      • Dot-Walk Scoping Bypass
      • Implement Java 21 Runtime Migration
      • Read Only field Security
    Version 4.2.0 - August 2025
    • Changed:
      • Support of the new page to be designed for test results and contextual side panel to run diagnostics
      • Capability to run diagnostics on incident, order, change request
    Version 4.1.0 - August 2025 (Yokohama)
    Refer to release notes of version 4.2.0 for latest updates. This is being done to backward compatibility with Yokohama.
    Version 2.8.0 - February 2025
    • Support of Automated resolution task generation and a spin component to show the loading of these tasks
    • Test summarization improvements to handle Gen AI scenarios and hide the information parsing and better story around the summarization of the entire payload and not just the outcome of the test i.e. summarize the whole payload including any additional information.
    • Custom UI which shows test runs on PBL needs improvements
    • Related records of the CSPM case
    Version 1.1.0 - August 2024
    Customer Service Problem Management is an innovative solution designed to empower telecom customers by providing them with an efficient platform to raise issues they are experiencing with their services. This robust tool is tailored to streamline the service assurance process for both customers and customer service agents, ensuring a seamless experience from issue reporting to resolution. With a detailed, process-based layout at its core, Customer Service Problem Management facilitates a more organized, transparent, and effective problem resolution journey.