---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Customer Service with Service Management release notes

# Customer Service with Service Management release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow®
Customer Service with Service Management application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

Version 2.1.0 - September 2026
:   Changed: Internal framework update with no customer-facing changes

Version 2.0.3 - July 2026
:   Fixed: Introduced a fix for the "Duplicate comments are seen for the proactive experience workflows" defect.

Version 2.0.2 - May 2026
:   Fixed: Fixed Demo Data

Version 2.0.1 - March 2026
:   No new features have been delivered; migrated the application from family to store. Integrate Customer Service Management with IT Service Management that includes the Incident, Problem, Change, and Request Management
    applications. With this integration, users can create request, incident, problem, and change records from customer service cases and external users can view these records from the Customer and Consumer Service Portals.