Customer Service with Service Management release notes

Release version: Store

Updated May 5, 2026

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Version history for the ServiceNow® Customer Service with Service Management application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version 2.0.2 - May 2026: Fixed: Fixed Demo Data
Version 2.0.1 - March 2026: No new features have been delivered; migrated the application from family to store. Integrate Customer Service Management with IT Service Management that includes the Incident, Problem, Change, and Request Management applications. With this integration, users can create request, incident, problem, and change records from customer service cases and external users can view these records from the Customer and Consumer Service Portals.