---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# ServiceNow Otto for Operational Sustainability Management release notes

# ServiceNow Otto for Operational Sustainability Management release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow Otto for Operational Sustainability Management application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 23.0.1 - September 2026 (Brazil)
:   Changed: Updated the dependency versions to take advantage of latest updates from the Operational Sustainability application. Refer to the dependency app store release notes for details.

Version 22.5.1 - August 2026 (Australia)
:   Changed: ServiceNow Otto Branding Updates Updated the application to reflect the new ServiceNow Otto branding, replacing Now Assist references and providing a more consistent AI experience across the platform.

Version 22.0.4 - August 2026 (Zurich)
:   Changed: Updated the application to reflect the new ServiceNow Otto branding, replacing Now Assist references and providing a more consistent AI experience across the platform.

Version 22.3.2 - June 2026 (Australia)
:
    * Changed: This release includes security enhancements that strengthen access controls across the application.
    * Fixed: ESG business domain scope and knowledge graph tags for disclosure report --- Corrected the ESG business domain scope and updated knowledge graph tags for the ESG disclosure report to ensure accurate AI-assisted content generation.
    {#store-rn-esg-na-env-social-gov-mgmt__ul_yxk_pg3_ljc}

Version 22.0.2 - March 2026
:   Changed: Added support to extract units from invoice records and use them to update metric data, enabling accurate and automated metric tracking.

Version 21.1.6 - December 2025 (Zurich)
:
    * New:
      * Accelerate carbon reporting with AI-powered calculations, validation, and insights for Scope 3 emissions.
        * The carbon calculations agentic workflow acts as a copilot for sustainability teams, streamlining carbon accounting workflows. It intelligently selects metric definitions and emission factors from the library, generates calculated metric definitions, and allows users to review and make adjustments before final use.

Version 21.0.4 - October 2025
:   Fixed: Improved performance of the underlying plugin.{#store-rn-esg-na-env-social-gov-mgmt__latest-store-rn-esg-na-env-social-gov-mgmt}
{#store-rn-esg-na-env-social-gov-mgmt__latest-store-rn-esg-na-env-social-gov-mgmt}

Version 21.0.1 - September 2025
:   Empower your sustainability teams with Generative AI-powered capabilities in ESG Management to automate and streamline data collection, and ensure accurate, auditable reporting at enterprise scale.