Voice Controls Simulator Tool release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the ServiceNow® Voice Controls Simulator Tool application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 1.5.0 - June 2026 (Australia)
    • Fixed in this release:
      • The following ARIA-label attribute accessibility fixes were made:
        • Close button
        • Toggle buttons for Queue, Agent, External, and Transfer tabs
        • Info button icon
        • Transfer call button
    Version 1.4.1 - May 2026 (Australia)
    Plugin available for the current bundle for Interaction Controls Component (ICC).
    Version 1.3.0 - April 2026 (Australia)
    New in this Release: None - Inclusion for packaging Interaction Controls Component only.
    Version 1.2.0 - March 2026
    • New in this release:
      • The Voice Controls Simulator Tool supports the transfer list when the application is zoomed up to 400%.
      • The Voice Controls Simulator Launch page displays without requiring a browser refresh after closing or ending the simulation.
      • When configuring the Voice Simulator for outbound calls, a message displays informing users that an interaction will be created.
    Version 1.1.0 - December 2025
    TheVoice Controls Simulator tool enables CCaaS partners and customers to simulate and test voice control UI flows within theCSM Configurable Workspace, providing a comprehensive environment for validating call-related interactions.