---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Voice Controls Simulator Tool release notes

# Voice Controls Simulator Tool release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Version history for the ServiceNow® Voice Controls Simulator Tool application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

Version 2.2.5 - September 2026 (Brazil)
:
    * Fixed:
      * The following accessibility issues have been resolved in this release:
        * Arrow navigation and keyboard
        * Tab and keyboard
        * Dialog-related navigation across interactive components
        * Focus management issues after participant save, edit, or delete actions
        * Page zoom accessibility issues and two-dimensional navigation requirements at high zoom levels
        * Status message update after call ends
        {#store-rn-csm-voice-controls-simulator-tool__ul_b1g_55q_lkc}
      {#store-rn-csm-voice-controls-simulator-tool__ul_a1g_55q_lkc}
    {#store-rn-csm-voice-controls-simulator-tool__ul_zzf_55q_lkc}

Version 1.6.5 - September 2026 (Australia)
:
    * Fixed:
      * The following accessibility issues have been resolved in this release:
        * Arrow navigation and keyboard
        * Tab and keyboard
        * Dialog-related navigation across interactive components
        * Focus management issues after participant save, edit, or delete actions
        * Page zoom accessibility issues and two-dimensional navigation requirements at high zoom levels
        * Status message update after call ends
        {#store-rn-csm-voice-controls-simulator-tool__ul_b4c_t5q_lkc}
      {#store-rn-csm-voice-controls-simulator-tool__ul_fmz_s5q_lkc}

Version 1.6.3 - August 2026 (Australia)
:
    * Fixed:
      * Fixed tab focus, keyboard focus management, and dialog-related navigation issues
      * Fixed accessibility issues across interactive components
      * Corrected heading order and structure for improved document navigation
      * Fixed truncated content and page zoom accessibility issues
      * Added missing column headers in phone directory tables (Queue, Agent, External tabs)
      {#store-rn-csm-voice-controls-simulator-tool__ul_qqb_l1v_bkc}

Version 1.1.2 - August 2026 (Zurich)
:   Fixed: Restored agent status payload functionality in Now Voice for Customer Service.

Version 1.6.0 - July 2026 (Australia)
:
    * The following issues have been resolved in this release:
      * Accessibility improvements for More Actions menu definition to improve accessibility compliance.
      * Fixed screen reader notifications when deleting rows.
      * Improved accessibility labeling for the Voice Controls Simulator dialog close button.

Version 1.5.0 - June 2026 (Australia)
:
    * Fixed in this release:
      * The following ARIA-label attribute accessibility fixes were made:
        * Close button
        * Toggle buttons for Queue, Agent, External, and Transfer tabs
        * Info button icon
        * Transfer call button
        {#store-rn-csm-voice-controls-simulator-tool__ul_rgj_hdp_ljc}
      {#store-rn-csm-voice-controls-simulator-tool__ul_ogj_hdp_ljc}

Version 1.4.1 - May 2026 (Australia)
:   Plugin available for the current bundle for Interaction Controls Component (ICC).

Version 1.3.0 - April 2026 (Australia)
:   New in this Release: None - Inclusion for packaging Interaction Controls Component only.

Version 1.2.0 - March 2026
:
    * New in this release:
      * The Voice Controls Simulator Tool supports the transfer list when the application is zoomed up to 400%.
      * The Voice Controls Simulator Launch page displays without requiring a browser refresh after closing or ending the simulation.
      * When configuring the Voice Simulator for outbound calls, a message displays informing users that an interaction will be created.
      {#store-rn-csm-voice-controls-simulator-tool__ul_ijh_zgl_m3c}

Version 1.1.0 - December 2025
:   TheVoice Controls Simulator tool enables CCaaS partners and customers to simulate and test voice control UI flows within theCSM Configurable Workspace, providing a comprehensive environment for validating call-related
    interactions.