--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # ServiceNow Otto for Setup release notes # ServiceNow Otto for Setup release notes {#ariaid-title1} Release version: Store Updated July 9, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Setup release notes ServiceNow Otto for Setup streamlines the installation, configuration, and deployment of supported ServiceNow products through a unified, guided experience. It replaces fragmented setup processes with an automated, best-practice-driven workflow that spans Admin Home, Product Hubs, and the Configuration Console powered by Now Assist. This approach reduces setup time, operational risks, and enhances consistency and auditability in production deployments. Show full answer Show less ## Key Features * **Automated Installation and Configuration:** Automates product installs with best-practice defaults, tracking progress to ensure reliable setups. * **Zero-Touch Implementation:** Provides provisioned instances with entitled plugins and apps fully enabled from day one, offering a value-ready environment. * **Product Hub UX Enhancements:** Improved onboarding experience with targeted updates to resources and guided content based on leadership and customer feedback. * **LitJS Component Adoption:** Enables importing and using LitJS components within the Now Application Platform (NAP) for scalable and consistent UI frameworks. * **Intelligent Configuration Update Tracking:** Smarter tracking of configuration changes to keep customers informed of new capabilities and recommended actions. * **Common Component Adoption Across Consoles:** Creates a unified experience by using shared components across various consoles. * **Hierarchical Agents (Phase 1):** Introduces an orchestration layer for more intelligent and coordinated agent experiences. * **Support for Tiered SKUs:** Adds support for Advanced and Prime SKUs in AI Native ITSM and CBS, including entitlement-driven flows. * **Admin Home Banner Updates:** Updated messaging and banners to guide users through setup milestones and actions. * **High Availability (HA) Improvements:** Fixes security defects, stabilizes HA and agent responses across LLM providers, and enhances UX and content. ## Key Outcomes * **Reduced Setup Time and Operational Risk:** Automated and guided workflows minimize manual effort and errors during configuration and deployment. * **Improved Consistency and Auditability:** Standardized processes with progress tracking ensure compliance and easier audits. * **Enhanced User Experience:** UX improvements and common components provide a more intuitive and unified interface. * **Scalable and Flexible Implementations:** Support for tiered SKUs and hierarchical agents allows tailored and intelligent platform deployments. * **Faster Value Realization:** Zero-touch provisioning delivers ready-to-use instances, accelerating time to value. Version history for the ServiceNow® ServiceNow Otto for Setup application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 3.1.4 - July 2026 : * New: * PoCs to explore LitJS and AIUX (Horizon 2.0) for Product Hub and Admin Home redesign/UIs * Continue defining and tracking the U2 metrics framework * Explore Golden Config and App Manager Suite Installation APIs for installs * Address GA defect fixes and defects; explore AINPX for the console * HA: Fix security defects, stabilize HA and agent responses across LLM providers, and improve UX and content Version 3.0.2 - June 2026 : * June Release Highlights: * Tiered SKU Support for AI Native ITSM \& CBS: Added support for Advanced and Prime SKUs across AI Native ITSM and CBS, including associated entitlement-driven flows and experiences. * Product Hub UX Enhancements: Introduced targeted UX improvements to Product Hubs, including updates to the Resources section and guided content refinements based on leadership and customer feedback to create a more intuitive onboarding experience. * LitJS Component Adoption in NAP:Enabled the ability to import and leverage LitJS components within NAP, helping establish a more scalable and consistent component framework. * Admin Home Banner Updates: Updated Admin Home banners and messaging to better guide users through setup, actions, and key implementation milestones. * Zero-Touch Implementation: Expanded Zero-Touch Implementation capabilities to deliver provisioned instances with entitled plugins and apps fully enabled, giving customers a value-ready environment from day one. * Intelligent Configuration Update Tracking: Built on the April GA release with smarter tracking of configuration updates and changes, helping customers stay informed of new capabilities and recommended actions. * Targeted UI Improvements: Delivered incremental UI enhancements across the experience, informed directly by customer and leadership feedback to improve usability and flow. * Common Component Adoption Across Consoles: Continued adoption of shared/common components to create a more consistent and unified experience across consoles. * Hierarchical Agents, Phase 1: Introduced Phase 1 of the hierarchical agent orchestration layer, laying the foundation for more intelligent, coordinated experiences. * Impact BU Uptake: Expanded onboarding and enablement to support Impact BU adoption and uptake of the platform and implementation capabilities. {#store-rn-implementation-agent-now-assist-setup__ul_xx4_xg3_ljc} Version 2.1.2 - May 2026 : April GA priority defect fixes Version 2.0.7 - April 2026 : * ServiceNow Otto for Setup provides a single, guided experience for installing, configuring, and deploying supported ServiceNow products. It replaces fragmented setup workflows with a structured flow that automates installation, applies best‑practice defaults, tracks progress, and packages changes for production deployment. * The experience spans Admin Home, Product Hubs, and Configuration Console powered by Now Assist, reducing setup time and operational risk while improving consistency and auditability.