Version history

Version 3.0.2 - June 2026

• June Release Highlights:
  • Tiered SKU Support for AI Native ITSM & CBS: Added support for Advanced and Prime SKUs across AI Native ITSM and CBS, including associated entitlement-driven flows and experiences.
  • Product Hub UX Enhancements: Introduced targeted UX improvements to Product Hubs, including updates to the Resources section and guided content refinements based on leadership and customer feedback to create a more intuitive onboarding experience.
  • LitJS Component Adoption in NAP:Enabled the ability to import and leverage LitJS components within NAP, helping establish a more scalable and consistent component framework.
  • Admin Home Banner Updates: Updated Admin Home banners and messaging to better guide users through setup, actions, and key implementation milestones.
  • Zero-Touch Implementation: Expanded Zero-Touch Implementation capabilities to deliver provisioned instances with entitled plugins and apps fully enabled, giving customers a value-ready environment from day one.
  • Intelligent Configuration Update Tracking: Built on the April GA release with smarter tracking of configuration updates and changes, helping customers stay informed of new capabilities and recommended actions.
  • Targeted UI Improvements: Delivered incremental UI enhancements across the experience, informed directly by customer and leadership feedback to improve usability and flow.
  • Common Component Adoption Across Consoles: Continued adoption of shared/common components to create a more consistent and unified experience across consoles.
  • Hierarchical Agents, Phase 1: Introduced Phase 1 of the hierarchical agent orchestration layer, laying the foundation for more intelligent, coordinated experiences.
  • Impact BU Uptake: Expanded onboarding and enablement to support Impact BU adoption and uptake of the platform and implementation capabilities.

Version 2.1.2 - May 2026

April GA priority defect fixes

Version 2.0.7 - April 2026

• Now Assist for Setup provides a single, guided experience for installing, configuring, and deploying supported ServiceNow products. It replaces fragmented setup workflows with a structured flow that automates installation, applies best‑practice defaults, tracks progress, and packages changes for production deployment.
• The experience spans Admin Home, Product Hubs, and Configuration Console powered by Now Assist, reducing setup time and operational risk while improving consistency and auditability.