SuccessFactors spoke release notes

  • Release version: Store
  • Updated June 11, 2026
  • 6 minutes to read
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    Summary of SuccessFactors spoke release notes

    The SuccessFactors spoke for ServiceNow IntegrationHub offers a comprehensive set of actions and subflows to integrate and synchronize data between SAP SuccessFactors and ServiceNow. It supports both OData and SOAP APIs, enabling customers to automate employee lifecycle processes, manage worker profiles, retrieve job history, handle to-dos, and more. The spoke is regularly updated to enhance functionality, security, and to provide new integration capabilities.

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    Key Features

    • API Support: Provides actions covering primary OData APIs and SOAP Compound Employee APIs for SuccessFactors.
    • Authentication: Supports OAuth SAML grant-type authentication as the default method, ensuring secure and modern connectivity.
    • Employee Lifecycle Actions: Enables operations such as requesting time off, viewing total rewards, reporting no-shows, offboarding employees, and managing to-dos.
    • Data Synchronization: Includes sample subflows for syncing departments, locations, job profiles, worker profiles, job histories, and effective dated worker profiles bi-directionally between SuccessFactors and ServiceNow.
    • New Actions and Enhancements: Recent releases added multiple new actions (including 8 OData actions for parity with SOAP), batch retrieval of worker profiles by company territory, AI agents, and improved error handling and security patches.
    • Sample Workflows and Subflows: Provides practical examples such as retrieving worker profiles in batches and managing to-do items to accelerate customer implementation.
    • Security and Stability Fixes: Regular patches address access control tightening, null-checks, error handling improvements, and encoding fixes to ensure reliable operation.

    Practical Benefits for ServiceNow Customers

    • Streamlines HR data integration by automating employee lifecycle management between SuccessFactors and ServiceNow.
    • Offers flexibility with choice of OData or SOAP APIs to suit various integration requirements.
    • Improves security compliance through OAuth SAML authentication and continuous security enhancements.
    • Reduces development effort with out-of-the-box actions, sample flows, and subflows for common HR scenarios.
    • Enhances data accuracy and reliability with ongoing fixes and feature improvements based on customer feedback.

    Version Management and Updates

    The spoke has an active release history, with frequent updates introducing new features, fixing issues, and ensuring compatibility with SuccessFactors API changes. Customers should consult the ServiceNow Store for system requirements and to select the appropriate version, especially noting that versions prior to 4.x support Basic Auth, while versions from 4.x onward mandate OAuth SAML.

    Version history for the Integration Hub SuccessFactors spoke on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.11.0 - June 2026
    Security patch on non-glide ACLs
    Version 4.10.1 - May 2026
    Fixed: Added null-check in script parser to handle Look up Users action more accurately
    Version 4.10.0 - April 2026
    • Added 8 OData actions to provide function parity with the existing the traditional Employee Central SOAP actions. Customers now have options to use either OData or SOAP for their respective use cases
    • Rename some old action labels into more descriptive labels
    • Fixed: Additional encoding applied to resource path in "Look up Candidate by ID" action
    Version 4.9.2 - March 2026
    • Renamed Skill Profile External ID input label in the Delete Skill Mapping action.
    • Deprecated existing Create or Update Skill Profile action and added new action for with updated input fields.
    • Updated Create Skill action input mapping for API fields.
    • Added outputs fields to map default value in Look up Employee Skills Stream, Look up Rated Skills Mapping, and Look up Skills Stream.
    • Fixed error thrown when the API returns longDescriptions as an empty array.
    Version 4.9.0 - February 2026
    • Added/enhanced 8 actions
    • Added a sample agentic workflow
    Version 4.8.0 - December 2025
    • Added 10 AI Agents
    • Security enhancement: Make the sample outbound todo staging table read-only
    Version 4.7.0 - October 2025
    • Added a new sample subflow to retrieve worker profile information in batches based on the company territory code.
    • Fixed:
      • Updated description in XML to include Page Size input for Look up Departments stream action.
      • Removed unnecessary error log in execution for Create To-do and Update To-do actions.
      • Issued in payload formation during multiple input fields in Create Record action.
      • Fixed Employee Time Off Balances Action fetches only the first element in the array.
      • Used API name to call script-includes in script parse instead of name.
    Version 3.7.0 - October 2025
    • Added a new sample subflow to retrieve worker profile information in batches based on the company territory code.
    • Fixed:
      • Updated description in xml to include Page Size input for Look up Departments stream action.
      • Removed unnecessary error log in execution for Create Todo and Update Todo actions.
      • Issued in payload formation during multiple input fields in Create Record action.
      • Fixed Employee Time Off Balances Action fetches only the first element in the array.
      • Used API name to call script-includes in script parse instead of name.
    Version 4.6.0 - August 2025
    • Added: "Parent Department" to Retrieve Department action, and updated its related the sample subflow
    • Fixed: Pass an additional parameter of 'new_token=true' while requesting the access token in the OAuth SAML grant flow
    Version 4.5.1 - April 2025

    Fixed:

    • Execution gets cancelled as subflow is set to run in foreground in Call Run SuccessFactors Service Subflow action.
    • hasRole implementation from Update Employee Address action.
    Version 4.5.0 - March 2025
    Added 3 actions.
    Version 3.5.0 - March 2025
    Added 3 new spoke actions.
    Version 4.4.0 - January 2025
    • Added 3 actions
    • Fixed: Employee Recurring Compensations action with unexpected "No record is found from given input" error.
    Version 3.4.0 - January 2025
    Added 9 new actions.
    Version 4.3.0 - November 2024
    Added/improved 6 actions.
    Version 4.2.2 - August 2024
    Fixed: Retrieve Worker Profiles action's getFirstNode in object when phone information is not available.
    Version 3.3.2 - August 2024

    Fixed: Retrieve Worker Profiles actions's function getFirstNode in object when phone information is not available.

    Version 4.2.1 - March 2024
    • Fixed ACL to tighten the right user level access to the corresponding actions
    • Fixed Look up Activity SFTP action's addDays function
    Version 3.3.1 - March 2024
    • Fixed ACL to tighten the right user level access to the corresponding actions
    • Fixed Look up Activity SFTP action's addDays function
    Version 4.2.0 - February 2024
    • New: Added 2 actions.
    • Fixed: Page Size should be mandatory with a default value for datastream actions.
    Version 3.3.0 - February 2024
    • New: Added 2 actions.
    • Fixed: Page Size should be mandatory with a default value for datastream actions.
    Version 4.1.1 - December 2023
    Fixed dynamic subflow of employee recurring compensations.
    Version 3.2.1 - December 2023

    Fixed: Unable to execute dynamic actions using subflow.

    Version 4.1.0 - October 2023
    • Fixed:
      • Retrieve Worker Profile does not work for delta.
      • Addition of try catch block in 'SuccessFactorsScriptParserUtil' script include to handle missing tag for 'assignment_class'.
    Version 3.2.0 - October 2023
    • Fixed:
      • Retrieve Worker Profile does not work for delta
      • Addition of try catch block in 'SuccessFactorsScriptParserUtil' script include to handle missing tag for 'assignment_class'
    Version 4.0.5 - August 2023
    • Fixed:
      • The wrong value retrieved from primary job and secondary job
      • The truncated session ID
    Version 3.1.7 - August 2023
    • Fixed:
      • The wrong value retrieved from primary job and secondary job
      • The truncated session ID
    Version 4.0.4 - July 2023
    Fixed the success or failure status of the user activity subflow.
    Version 3.1.6 - July 2023
    Fixed the user activity subflow activity's success or failure status.
    Version 4.0.1 - March 2023
    • Fixed:
      • Bug fixes on security and error message handling
      • Fixing extra white spaces found in Employee Time Off, Get Business Units, and Get Global Information by Entity actions
    Version 3.1.3 - March 2023
    • Fixed:
      • Bug fixes on security and error message handling
      • Fixing extra white spaces found in Employee Time Off, Get Business Units, and Get Global Information by Entity actions
    Version 4.0.0 - February 2023
    • Changed:
      • SuccessFactors Spoke to support OAuth SAML grant-type authentication, which will be the defacto auth method starting in Nov 2023 per SuccessFactors announcement
      • This Spoke DOES NOT support Basic Auth. Users who are looking for Basic Auth SuccessFactors Spoke should download and install 3.x instead
    Version 3.1.2 - December 2022
    • Patch release ofSuccessFactors Spoke for IntegrationHub. This version includes below fixes:
      • Pull Todos not populating the urls for few categories
      • Ended employment not getting pulled in case of multiple employments
      • Able to create a webhook record with a null name value
      • Under rehire scenario, the employee gets rehired with the same employee number and header information of the terminated employment
      • No active identifier for multiple Primary Jobs
      • Error 'No record found for the given input value' in Get Pick List Options
      • Fixes to 'Get Entities' because of increased response size
      • Full load fetching only 500 records
      • The effective workers service returns data on the past date
    Version 3.1.0 - September 2022
    • Minor release of SAP Successfactors Spoke for Integration Hub. In this version:
      • A new action has been added: Retrieve Full Job History Including Secondary Assignments and the existing action Retrieve Job History Including Secondary Assignments is deprecated.
      • The following existing actions are updated:​
        • Retrieve Worker Profiles​
        • Retrieve Effective Worker Profiles​
        • Retrieve Todos​
        • Retrieve Locations​
    Version 3.0.1 - December 2021
    Changed: Patch release of SuccessFactors Spoke for IntegrationHub. The version includes security-related changes.
    Version 3.0.0 - March 2021
    • New:
      • Added the integration profile for SuccessFactors integration
      • Below Subflows are developed for this spoke:
        • SuccessFactors Download Subscriptions: Get all active users from SuccessFactors
        • SuccessFactors Update User Activity: Update the last activity date of the users in the software subscription table by reading the Login report file attached to the integration profile
        • SuccessFactors Update User Activity SFTP: Update the last activity date of the users in the software subscription table by importing the activity file from SFTP location
        • SuccessFactors Reclaim Subscription: Inactivate the user in SuccessFactors by setting status to inactive
    Version 2.0.1 - December 2020
    Patch release of SuccessFactors spoke for IntegrationHub.
    Version 2.0.0 - September 2020
    • Updated release of the SuccessFactors Spoke for IntegrationHub
    • More employee lifecycle Actions such as request time off, view time off, view total rewards, report no show, offboard employee, etc.
    • Sample listener to get SuccessFactors webhook event notification
    • Remote Tables to view SuccessFactors data on demand
    Version 1.0.2 - June 2020
    • The SuccessFactors spoke provides a list of actions that wraps around the primary ODATA APIs and SOAP Compound Employee API provided by SuccessFactors. In addition, this spoke provides two sample flows that demonstrate how to perform:
      • Constant sync departments, locations, job profiles, worker profiles, effective dated worker profiles, job history, secondary job assignment, and to-dos from SuccessFactors to ServiceNow
      • Bi-directionally create and update to-dos from ServiceNow to SuccessFactors