Password Reset for Virtual Agent release notes

  • Release version: Store
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Password Reset for Virtual Agent Release Notes

    The Password Reset for Virtual Agent is a feature available on the ServiceNow Store, which helps users manage credential-related tasks such as password resets, changes, and account unlocks through a virtual assistant interface. The release notes detail the version history and updates made to enhance its functionality and user experience.

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    Key Features

    • Version Updates: Each release version includes bug fixes and new features, improving overall performance and user experience.
    • Soft PIN Token Management: Introduced support for Soft PIN token expiration, enhancing security.
    • Multi-Language Support: The application supports various languages, expanding accessibility for users globally.
    • IVR Support: Integration of Interactive Voice Response (IVR) for password reset topics to streamline user interactions.
    • Conversation Customization: Custom components added for third-party credential stores, allowing tailored experiences in password management.

    Key Outcomes

    ServiceNow customers can expect improved security measures, enhanced user experience through multilingual support, and more efficient handling of password-related tasks. Regular updates ensure that the application remains compatible and continually evolves to meet user needs effectively.

    Version history for the Password Reset for Virtual Agent on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 5.0.6 - August 2025
    Fixed minor bugs
    Version 5.0.5 - May 2025
    Fixed minor bugs.
    Version 5.0.4 - August 2024
    • Fixed:
      • Resolved issue with Change Password topic in Now Mobile App
      • Resolved issue where Reset Password topic was not publishing properly
    Version 5.0.3 - February 2024
    • New: Added support for Soft PIN token expiration
    • Changed: Soft PIN tokens issued to end-users will now expire
    Version 5.0.2 - November 2023
    Minor fixes.
    Version 5.0.1 - February 2023
    New: Added the enrollment topic support for Password Reset for Virtual Agent.
    Version 4.1.1 - November 2022
    • New:
      • Password Reset topic
        • IVR support
        • Auto-generated passwords for end users
    Version 4.0.2 - August 2022
    New:
    • Extended asynchronous password reset support to the Virtual Agent topics.
    • Updated existing topics to address the user enumeration issues for parity with the web experience.
    Version 3.1.1. - May 2022
    • New:
      • Added custom components for the change password conversation to extend support to third-party credential stores in the Virtual Agent web client.
      • Added NLU models for additional languages.
    Version 3.0.5 - February 2022
    • New:
      • Topics republished for San Diego compatibility
      • Actionable notifications for password expirations
    Version 2.0.0 - December 2021
    • Deflection tracker added to topics to improve Virtual Agent Analytics
    • Language support added for conversational flows and NLU models for the following:
      • Brazilian Portuguese
      • Chinese Simplified
      • Italian
      • Japanese
      • Korean
      • Spanish
    Version 1.3.2 - September 2021
    Fixed: Removed duplicate configuration records for Virtual Agent issue auto-resolution.
    Version 1.3.1 - August 2021
    • New:
      • Added French and German language support for virtual agent topic flows
      • Added French and German language support for NLU intents
      • Increased NLU model confidence threshold to improve accuracy performance
    Version 1.2.0 - June 2021
    • New:
      • Updated Password Change topic to allow additional attempts for incorrectly inputted password
      • Minor verbiage changes to Password Change and Password Reset topics
    Version 1.1.0 - April 2021
    • New:
      • Password Reset for Virtual Agent includes several predefined topic conversations designed to help your users complete credential and account related issues. These topics focus on the below use cases:
        • Password Reset
        • Password Change
        • Account Unlock
    Version 1.0.1 - March 2021
    • New:
      • Password Reset for Virtual Agent includes several predefined topic conversations designed to help your users complete credential and account related issues. These topics focus on the below use cases:
        • Password Reset
        • Password Change
        • Account Unlock