---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Contact Center Integration Core release notes

# Contact Center Integration Core release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Contact Center Integration Core application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 1.6.0 - September 2026
:
    * Fixed:
      * Security fixes for this release:
        * sn_ct_ctr_it_core.admin role now requires dependent apps (Skill Admin, AWA) to be installed before role access is granted
        * Added ACL enforcement for External ID Mapping and Agent Mapping APIs (sn_ct_ctr_it_core.admin role required)
        {#store-rn-csm-contact-center-int-core__ul_f5p_sgx_lkc}
      {#store-rn-csm-contact-center-int-core__ul_cgm_sgx_lkc}

Version 1.5.3 - August 2026
:
    * Changed: Updated security directives.
    * Fixed: Selected queues are now correctly shown on the Assign service channels page.
    {#store-rn-csm-contact-center-int-core__ul_vhv_hcv_bkc}

Version 1.5.2 - March 2026
:   Same functionality as V1.5.1: Certified for Australia family release.

Version 1.5.1 - March 2026
:   Search queries are now sent to CCaaS providers. This allows CCaaS to return only matching values, which reduces the amount of unnecessary data sent back to ServiceNow.

Version 1.5.0 - January 2026
:   New in this Release: This new table maps ServiceNow tasks to the CCaaS External Routing implementation, enabling any task type to be configured for external routing through CCaaS.

Version 1.4.4 - December 2025
:   Queue import workflow was updated to allow multiple service channels to be applied simultaneously.

Version 1.3.1 - September 2025
:
    * UI changes to align all data import workflows (skills, queues, and wrap-up codes)
    * Updated field type of provider value to string

Version 1.3.0 - August 2025
:
    * Added a post-import confirmation page to the queues import workflow
    * Added an extension point to simplify the creation of CCaaS provider choice records

Version 1.1.0 - February 2025
:
    * New:
      * Ability to import individual pieces of data rather that all records at the same time
      * Ability to use text to search for specific skills and wrap up codes
      * Post import confirmation summary page for skills and wrap up codes
    * Changed: Skills and wrap up codes are no longer automatically fetched from CCaaS provider upon page load. This reduces page load time.
    {#store-rn-csm-contact-center-int-core__latest-store-rn-csm-contact-center-int-core}
{#store-rn-csm-contact-center-int-core__latest-store-rn-csm-contact-center-int-core}

Version 1.0.1 - November 2024
:   This plugin provides different features that can be integrated with Contact Center as a Service (CCaaS).