Customer Service with Request Management release notes

Release version: Store

Updated April 9, 2026

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Version history for the ServiceNow® Customer Service with Request Management application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version 2.1.0 - April 2026: Fixed: Demo data fix.
Version 2.0.0 - March 2026: Customer Service with Request Management provides an integration between Customer Service Management and the Request Management application. Enables users to create request records from a Customer Service case.