ServiceNow Voice UI components release notes

  • Release version: Store
  • Updated February 5, 2026
  • 1 minute to read

    • Version history for the ServiceNow Voice UI components integration on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.8.0 - February 2026
    New in this Release: Security updates is replacing admin role with plugin specific admin role (sn_cti_core.admin).
    Version 3.7.4 - August 2025
    Fixed in this release: The call recording and transcript in the 'Call Analysis' tab of the interaction record no longer fails when the transcript is being updated in the Interaction.
    Version 3.7.3 - May 2025
    New: Security updates.
    Version 3.6.0 - February 2025
    Fix in this Release: Internal security fix.
    Version 3.5.1 - June 2024
    Fixed: The old content on the Call Analysis tab clears when a new call log is selected from the drop down menu.
    Version 3.5.0 - February 2024
    • New:
      • Voice calls from Amazon Connect can now be routed by ServiceNow Advanced Work Assignment (AWA)
      • The setup guide includes an option for Amazon Connect Contact Contact Flows to use AWA Voice Routing
    Version 3.3.1 - August 2023
    1. Call Analysis tab rework to add post-call transcription.
    2. Call Analysis tab changes to support post-call transcription for call transfer.
    3. Update to sentiment analysis sidebar to show sentiment scores, trends, and talk-time for call transfers.
    Version 3.2.5 - February 2023
    Fixed: Minor bug fixes where ACL needs to be added to the tables to view Analysis details in the interaction page call analysis.
    Version 3.2.1 - August 2022
    Fixed: Minor bug fixes for i18n.
    Version 3.0.2 - March 2022
    • New:
      • Call Analysis Related Item for Workforce Optimization and Service Operations Workspace
      • Call Sentiment Analysis Sidebar component for Amazon Connect
    Version 2.0.1 - February 2022
    New: Name Change to ServiceNow Voice.