---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# ServiceNow Voice UI components release notes

# ServiceNow Voice UI components release notes {#ariaid-title1}

Release version: Store  
Updated August 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow Voice UI components integration on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 3.8.4 - August 2026
:   Changed: Updated security directives.

Version 3.8.0 - February 2026
:   New in this Release: Security updates is replacing admin role with plugin specific admin role (sn_cti_core.admin).

Version 3.7.4 - August 2025
:   Fixed in this release: The call recording and transcript in the 'Call Analysis' tab of the interaction record no longer fails when the transcript is being updated in the Interaction.

Version 3.7.3 - May 2025
:   New: Security updates.{#store-platcap-rn-servicenow-voice-ui-components__latest-store-platcap-rn-servicenow-voice-ui-components}
{#store-platcap-rn-servicenow-voice-ui-components__latest-store-platcap-rn-servicenow-voice-ui-components}

Version 3.6.0 - February 2025
:   Fix in this Release: Internal security fix.

Version 3.5.1 - June 2024
:   Fixed: The old content on the Call Analysis tab clears when a new call log is selected from the drop down menu.

Version 3.5.0 - February 2024
:
    * New:
      * Voice calls from Amazon Connect can now be routed by ServiceNow Advanced Work Assignment (AWA)
      * The setup guide includes an option for Amazon Connect Contact Contact Flows to use AWA Voice Routing

Version 3.3.1 - August 2023
:
    1. Call Analysis tab rework to add post-call transcription.
    2. Call Analysis tab changes to support post-call transcription for call transfer.
    3. Update to sentiment analysis sidebar to show sentiment scores, trends, and talk-time for call transfers.
    {#store-platcap-rn-servicenow-voice-ui-components__ol_zlg_ll5_gyb}

Version 3.2.5 - February 2023
:   Fixed: Minor bug fixes where ACL needs to be added to the tables to view Analysis details in the interaction page call analysis.

Version 3.2.1 - August 2022
:   Fixed: Minor bug fixes for i18n.

Version 3.0.2 - March 2022
:
    * New:
      * Call Analysis Related Item for Workforce Optimization and Service Operations Workspace
      * Call Sentiment Analysis Sidebar component for Amazon Connect
      {#store-platcap-rn-servicenow-voice-ui-components__ul_exj_dfn_xsb}
    {#store-platcap-rn-servicenow-voice-ui-components__ul_fsg_dfn_xsb}

Version 2.0.1 - February 2022
:   New: Name Change to ServiceNow Voice.