--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Virtual Agent API release notes # Virtual Agent API release notes {#ariaid-title1} Release version: Store Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Version history for the Virtual Agent API on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history {#store-rn-virtual-agent-api__section_sk4_dct_qmb} Version 4.4.3 - September 2026 (Brazil) : Changed: Backend changes to support monthly releases. Version 4.4.1 - August 2026 (Australia) : Nextwave glide parity Version 4.4.0 - June 2026 (Australia) : Changes to support nextwave experience and defect fixes. Version 4.3.0 - April 2026 (Australia) : New: VA API updated to support Off Glide functionality. Version 4.2.0 - April 2026 (Zurich) : Changed: Off-Glide changes to support monthly releases. Version 3.15.6 - April 2026 (Yokohama) : Fixed: Fixed a defect Back button to be changed to Camel case. Version 4.1.2 - March 2026 (Australia) : * Send appIboundId in response for custom provider applications. * Send agent-initiated flag in VA API response. * Add Update Context Vars action in VA API. * Fixed a few defects. Version 4.1.1 - December 2025 (Zurich) : * Consolidated multiple dynamic loaders messages into one * Added support for streaming in VA API * Removed description field from carousel options in synthesized response * Updated base system record in sys_now_assist_channel_config and now_assist_va_search_results_output_type * Fixed defects for VA API {#store-rn-virtual-agent-api__ul_qs5_nqq_jhc} Version 4.0.3 - October 2025 : Added config files for Bot to Bot.{#store-rn-virtual-agent-api__latest-store-rn-virtual-agent-api} {#store-rn-virtual-agent-api__latest-store-rn-virtual-agent-api} Version 4.0.1 - September 2025 (Zurich) : Fixed bugs. Version 3.15.1 - September 2025 (Yokohama) : Fixed bugs. Version 3.14.6 - August 2025 : Minor bugs. Version 4.0.0 - August 2025 (Zurich) : * Include Interaction Id in both sync and sync subflow * Populate interaction subtype from custom adapter property. * Enhanced Security Model Adoption Zurich Directive for VA API * Add fault conversation api in VA API * Empty response for fault conv action if no conv is open * Add send_history action * \[UI\]Conversational Interfaces-\> Settings screen in dark mode is not showing as expected * Fixing start conversation action to work when called twice (#408) * Fixing message not mandatory for action messages * Change third party chat custom adapter property name. * Change Message value for Back,Repeat,Skip and Next keywords {#store-rn-virtual-agent-api__ul_nbv_pbv_zfc} Version 3.14.7 - August 2025 (Xanadu) : Minor bugs. Version 3.14.5 - May 2025 (Yokohama) : Fixed minor bugs. Version 3.14.3 - February 2025 (Yokohama) : Fixed a bug pertaining to incorrect survey values being set in the assessment table through the bot-to-bot channel. Version 3.14.2 - November 2024 : * Fixed: * Messages sent by the user to agent are not visible in the agent chat window if attachment key exists in payload * Evaluated sandbox access for client callable script includes {#store-rn-virtual-agent-api__ul_sqg_k4k_ddc} Version 3.14.1 - August 2024 (Xanadu) : Changed: Virtual agent API now uses server side pagination. Version 3.10.0 - February 2024 (Washington DC) : * New: * Migrated sn_va_as_service_cc_agent_mapping table to External Agent Management Util Pack. * Added the ability to set user time zone without an active conversation. {#store-rn-virtual-agent-api__ul_lt5_3tc_f1c} * Removed: Dependency on Omnichannel Callback Version 3.9.0 - November 2023 : * New: Performance changes and multi-part response translation support for ServiceNow supported languages. * Minor fixes. Version 3.8.1 - August 2023 (Vancouver) : * New: Virtual Agent API response includes file limits (file size and number of files) when input control is File Picker. * Minor fixes. {#store-rn-virtual-agent-api__ul_hkn_p4s_hyb} Version 3.7.3 - May 2023 : * New: * Added support to upload multiple files through VA API. * Added support for transformation of the VA API response before sending it to the primary bot. Version 3.7.2 - February 2023 : Removed: Removed BOT Interconnect and Amazon Connect from this store application and created separate store applications for each. Version 3.5.2 - November 2022 : General fixes. Version 3.2.3 - August 2022 : * * New: * Virtual Agent now integrates with Amazon Connect to enable Interactive Voice Response (IVR) between the user and the agent. * New sets of Rest API capabilities that enable Virtual Agent to be used with voice in a Contact Center flow. {#store-rn-virtual-agent-api__ul_yyk_vsj_35b} * General fixes. {#store-rn-virtual-agent-api__ul_xyk_vsj_35b} Version 3.1.0 - May 2022 : * Minor release for Virtual Agent API: * New: Bot Interconnect OOTB Integration with Microsoft Azure Power Virtual Agent * Fixed: * Pass the time zone from Bot Interconnect to Secondary Bot in GMT * Using dynamic version in sys_app_62c44c6353311010ad77ddeeff7b120c.xml instead of hardcoded version * Reference choice control always shows "no records found" even when there are matching records * Default clean up time for "sys_cs_bot_to_bot_control" record in "sys_auto_flush" table not available * Add sys_user active/locked out query condition while linking user account * Unable to run the Microsoft Azure Topic using asynchronous primary topic block * Button rich control gives undefined error on Google Dialogflow, and keyword search doesn't work for Bot Interconnect * For static choice, reference choice, and Boolean inputs, fields are different from the documentation * Security bugs {#store-rn-virtual-agent-api__ul_sbd_x4z_3tb} {#store-rn-virtual-agent-api__ul_h3v_knj_mxb} {#store-rn-virtual-agent-api__ul_jlv_44z_3tb} Version 2.1.0 - October 2021 : * New: * Skip node support * System property va.bot.to.bot.logging_enabled is now available OOB to help with debugging {#store-rn-virtual-agent-api__ul_pzr_3cp_frb} {#store-rn-virtual-agent-api__ul_krp_3cp_frb} Version 2.0.0 - August 2021 : * New: * Synchronous handshake support * Notifications support in asynchronous mode * Topic switching using topic name or topic intent name * Typing indicator support * Node-skipping support for topics that use it * Additional rich control support, including table, HTML, multi-flow, and rich text * Custom control support * Additional Agent Chat support: * Agent name and avatar * Agent wait time * Pass chat history {#store-rn-virtual-agent-api__ul_nzk_j4t_nqb} * Enriched requests from primary bot: * System parameters and context variables * User timezone {#store-rn-virtual-agent-api__ul_kvy_34t_nqb} {#store-rn-virtual-agent-api__ul_lm5_mnj_mxb} {#store-rn-virtual-agent-api__ul_sg5_cj3_dpb} Version 1.3.0 - April 2021 : * Fixed: * Logger that is enabled through the va.bot.to.bot.logging_enabled system property. * Cross-scope privileges. {#store-rn-virtual-agent-api__ul_wf5_d4t_nqb} {#store-rn-virtual-agent-api__ul_vf5_d4t_nqb} Version 1.0.9 - February 2021 : New: Use the Virtual Agent API to integrate Virtual Agent and/or Live Agent in any conversational interface. With this API, you can:Integrate a primary bot from your bot ecosystem with Virtual Agent and/or Live Agent as a specialized service delivery bot. Integrate Virtual Agent and/or Live Agent with any channel that supports a conversational interface. Version 1.0.9 - August 2020 : * Initial Release: Use the Virtual Agent API to integrate Virtual Agent and/or Live Agent in any conversational interface. With this API, you can: * Integrate a primary bot from your bot ecosystem with Virtual Agent and/or Live Agent as a specialized service delivery bot. * Integrate Virtual Agent and/or Live Agent with any channel that supports a conversational interface. {#store-rn-virtual-agent-api__ul_x3r_lnj_mxb} {#store-rn-virtual-agent-api__ul_pwj_jct_qmb}