Now Assist for Collaborative Work Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Now Assist for Collaborative Work Management release notes

    Now Assist for Collaborative Work Management (CWM) is an AI-powered application designed to enhance productivity and streamline collaboration within ServiceNow CWM environments. It integrates AI capabilities directly into CWM Boards and Docs, enabling users to automate task creation, content generation, and data import, reducing manual effort and improving team alignment.

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    Key Features

    • AI-Powered Task and Story Import (v6.0.1): Import tasks and stories into CWM Boards from spreadsheets, documents, and images using AI, simplifying data entry and project setup.
    • AI-Generated Formulas for Custom Columns (v5.0.3 & v5.0.1): Create custom formula columns by describing calculations in natural language. The AI supports all math and string functions available via the ServiceNow AI Platform, enabling dynamic data computations on boards.
    • Scrum Task Generation (v5.0.1): Automatically generate scrum tasks from user stories to accelerate agile workflow management.
    • Acceptance Criteria Generation (v4.0.1): Agile team members can generate acceptance criteria for stories based on descriptions, improving clarity and definition of work items.
    • Content Generation in CWM Docs (v3.1.0): Use open prompt content generation within Docs to draft professional-quality text such as job descriptions or feedback summaries without leaving the platform.
    • Support for Third-Party Large Language Models (v3.0.0): Integration with Microsoft Azure, AWS Anthropic, and Google Gemini LLMs enhances AI skill performance and flexibility.
    • Doc Summarization and Intelligent Task Generation (v1.0.0 & v2.0.0): Summarize, elaborate, or shorten document content and automatically generate detailed tasks for CWM Boards based on Docs content, saving time and improving content management.
    • Performance and Security Enhancements: Multiple versions include performance improvements and security fixes to ensure reliable and safe operation.

    Practical Benefits for ServiceNow Customers

    • Increased Efficiency: Automate routine processes like task creation and formula building to reduce manual work.
    • Improved Collaboration: Enable teams to generate clear, actionable work items and acceptance criteria, enhancing agile workflows.
    • Seamless Content Management: Draft and refine documents directly within CWM Docs using AI, eliminating the need to switch tools.
    • Flexible AI Integration: Leverage multiple AI platforms to suit organizational preferences and requirements.
    • Enhanced Data Handling: Import data easily from various sources and perform on-board calculations, promoting accurate and up-to-date project tracking.

    Version history for the Now Assist for Collaborative Work Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 6.0.1 - June 2026
    New: AI-powered import of Tasks and Stories into CWM Boards from spreadsheets, documents, and images using Now Assist.
    Version 5.0.3 - April 2026
    Generate formula with AI for custom columns of the type Formula. Let AI help you build a formula to perform calculations on the data from available columns of your CWM Boards. This feature supports all math and string functions supported by the ServiceNow AI Platform.
    Version 5.0.1 - March 2026
    • New:
      • Use Now Assist to:
        • Generate scrum tasks for a story.
        • Create a custom column of Formula type and use plain language to automatically generate the formula. The Formula column can help perform calculations and supports all math and string functions.
    Version 4.0.1 - December 2025
    • New: Agile team members can now use Now Assist to generate acceptance criteria for a story based on the short description and description
    • Changed: Explicit button to create CWM Task automatically created in any specified CWM Space & Board from any CWM Docs page content
    • Fixed: Performance improvement of Now Assist skills in CWM
    Version 3.1.2 - October 2025
    Fixed: Improvement in overall performances of Now Assist capabilities.
    Version 2.0.2 - October 2025

    Includes security fixes.

    Version 3.1.0 - September 2025
    • New:
      • New AI capabilities introduced in CWM Docs - Open Prompt Content Generation:
        • Simply type a prompt, such as Write a job description for a Product Manager or Summarize this customer feedback and suggest any improvement, and Now Assist will generate high-quality draft content instantly.
        • Whether you're starting from scratch or expanding existing content, Now Assist empowers you to draft professional-quality documents effortlessly.
        • Stay within Docs while drafting, without toggling between multiple applications for AI content generation.
    Version 3.0.0 - August 2025
    Enhanced: Support for third party LLMs for existing skills of Now Assist for Collaborative Work Management. The list of 3rd Party LLMs supported are Microsoft Azure, AWS Anthropic, and Google Gemini.
    Version 1.0.0 - June 2025 (Xanadu)
    • New:
      1. Doc Summarization Skill: Stay informed with AI-driven document summarization directly in CWM Docs. Easily shorten, elaborate, or shorten content to match your needs.
      2. Task Generation from Docs: Eliminate manual task creation with Now Assist's intelligent task generation. Create clear, detailed tasks for your Boards using your Doc content, with flexible options to split, combine, or adjust recommendations.
    Version 2.0.0 - May 2025
    Enhance your productivity with the latest AI-powered capabilities in Collaborative Work Management (CWM) using Now Assist for Collaborative Work Management (CWM). Our new updates bring the ability to summarize, elaborate, and shorten your content within Docs, while also automatically generating clear, actionable tasks for your Boards helping teams save time, reduce manual effort, and drive better outcomes.Whether you're reviewing documents or preparing project plans, these intelligent skills help you stay informed, aligned, and efficient.