---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Agent-Initiated Messaging Interface release notes

# Agent-Initiated Messaging Interface release notes {#ariaid-title1}

Release version: Store  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow AI Platform capabilities Agent-Initiated Messaging Interface on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history {#store-rn-air-agent-messaging-interface__section_of3_1rt_nqb}

Version 1.0.22 - March 2026 (Australia)
:   Translation updates.

Version 1.0.20 - December 2025 (Zurich)
:   Extended 'Add link in message' KB guidance action for Interaction type 'messaging'

Version 1.0.19 - August 2025 (Zurich)
:   New: Added ability for CSM phone agents to search existing repositories of knowledge articles and then share the public article links with customers easily over SMS channel.

Version 1.0.17 - February 2025 (Yokohama)
:   Fixed bug.{#store-rn-air-agent-messaging-interface__latest-store-rn-air-agent-messaging-interface}
{#store-rn-air-agent-messaging-interface__latest-store-rn-air-agent-messaging-interface}

Version 1.0.16 - November 2024 (Xanadu)
:   Changes: Bug fixes.

Version 1.0.15 - August 2024 (Xanadu)
:   Bug fixes.

Version 1.0.12 - August 2023 (Vancouver)
:   Bug fixes.

Version 1.0.11 - February 2023
:   Bug fixes.

Version 1.0.10 - August 2021
:   Enables administering agent-initiated messaging capabilities for messaging channels.

Version 1.0.8 - July 2021
:   Enables administering agent-initiated messaging capabilities for messaging channels.

Version 1.0.8 - June 2021
:   Minor fixes.

Version 1.0.6 - January 2021
:   Provides configurations for agent-initiated messaging capabilities. This version is certified for Quebec.
{#store-rn-air-agent-messaging-interface__dl_ssx_qd2_xpb}