Planned Maintenance Management release notes

  • Release version: Store
  • Updated June 11, 2026
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    Summary of Planned Maintenance Management Release Notes

    The Planned Maintenance Management (PMM) application on the ServiceNow Store offers a structured approach to managing maintenance plans, schedules, and work orders efficiently. With continuous updates, the application enhances security, performance, role-based access, and integration capabilities with Planned Work Management (PWM).

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    Key Features and Improvements

    • Role-Based Access Control Enhancements: Starting from version 2.11.0, PMM introduced the planmaintadminrole to enable more granular, role-driven access to PMM modules and settings, reducing reliance on full admin rights. Version 2.14.0 further updated access controls with non-Glide query ACLs, enhancing permission precision.
    • Plan Migration to Planned Work Management: Versions 2.7.0 and 2.9.0 introduced the ability to migrate maintenance plans to PWM, including bulk migration and automatic deactivation of migrated plans, streamlining transition and data consistency.
    • Improved Performance and Reliability: Multiple fixes across versions addressed performance bottlenecks in work order generation, batch cleanup event distribution, and optimized business rules to ensure smoother operations.
    • User Interface Consistency: Updates ensured that fields intended as read-only behave accordingly, improving the predictability and security of the user experience.
    • Automation Enhancements: Incremental fixes improved the "Run on Demand" feature for work order generation, supporting condition and script-based schedules and future-dated work orders.
    • Data Accuracy Improvements: Assets no longer meeting maintenance plan conditions are automatically removed from plan records to maintain data integrity without manual intervention.

    Practical Benefits for ServiceNow Customers

    • Enhanced security through refined access controls allows organizations to assign maintenance responsibilities precisely, minimizing unnecessary admin privileges.
    • Simplified migration to Planned Work Management supports customers adopting newer maintenance workflows without losing existing plan data.
    • Improved performance and UI consistency reduce operational disruptions and improve user confidence in managing maintenance tasks.
    • Automation improvements help maintenance teams generate work orders efficiently, supporting timely maintenance activities and compliance.
    • Automatic asset management within plans ensures maintenance plans reflect accurate asset statuses, reducing manual upkeep efforts.

    Additional Notes

    For system requirements and family compatibility details, customers should consult the application listing on the ServiceNow Store. The PMM plugin transitioned from a family plugin (available until the Tokyo release) to a standalone Store app starting with the Utah release.

    Version history for the Planned Maintenance Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.14.0 - June 2026
    • New:
      • Administrators can manage Planned Maintenance access using updated, non-Glide query ACLs (access control lists).
      • The system supports new query-based access controls for Planned Maintenance, enabling more precise control over user permissions and roles during upgrades and new installations.
    • Changed:
      • Role assignments in Planned Maintenance have been updated to resolve invalid or missing roles in access controls.
      • ACLs have been reviewed and remediated to ensure all required roles are defined and dependencies are correctly declared, improving access reliability and plugin installation consistency.
    Version 2.12.0 - March 2026
    Fixed: Improved PMM performance by ensuring even load distribution for batch cleanup events.
    Version 2.11.1 - February 2026
    Changed: Access Control Update: System properties that were accessible only by admin and maintusers, due to having empty read or write roles, have been updated to include the plan_maint_adminrole. Now, users with the plan_maint_adminrole can access and manage these properties without needing full admin rights.
    Version 2.11.0 - December 2025
    • We’ve made Planned Maintenance easier to manage, more secure, and more role-driven.
    • New: Introduced the plan_maint_adminrole for all Planned Maintenance modules and application menus.
    • Improved:
      • Access to Planned Maintenance features is now role-based rather than restricted to system admins, enabling broader operational usage while maintaining security.
      • Dictionary configurations are updated to ensure that the fields are appropriately set as read-only where required, resulting in a more consistent and predictable user interface experience.
    • Fixed:
      • Reviewed the client-side logic for key Planned Maintenance tables and fields.
      • Fixed inconsistencies where certain fields appeared editable in the user interface even though they should have been protected.
    Version 2.9.0 - August 2025
    • New: Added a new "Migrate Plans" action to conveniently migrate Planned Maintenance plans to Planned Work Management, allowing users to multi-select and migrate plans in bulk. After migration, the Planned Maintenance Management (PMM) plan will be deactivated, and the corresponding Schedule Occurrence will be created in Planned Work Management (PWM).
    • Changed: Additionally, assets that no longer meet the conditions of a Maintenance Plan will now be automatically removed from the Maintenance Plan Records. This improves data accuracy and eliminates the need for manual updates.
    Version 2.7.0 - February 2025
    • New:
      • Allow customers to migrate maintenance plans to work plan. Migration can be done at plan level.
      • Bulk migration is not in scope for this version.
    • Fixed: Generate work orders using run on demand option for condition and script based schedules.
    Version 2.4.3 - October 2024
    Fixed: Generate work orders using run on demand option for condition and script based schedules.
    Version 2.4.0 - August 2024
    • New: Code changes to support work configurations
    • Fixed: Issues with run on demand action
    Version 2.1.0 - February 2024
    Fixed: Issues related to running on demand feature.
    Version 1.2.3 - December 2023
    • Fixed:
      • Resolved the issue with Run on-demand when a date was selected.
      • Modifications made to the nightly job to support the generation of future-dated work orders in the planned work management application.
    Version 1.2.2 - September 2023
    • Fixed:
      • Performance issues while generating work orders
      • Generate work order using Run on Demand action
    Version 1.2.1 - August 2023

    Introduced a new role for accessing planned work management entities.

    Version 1.0.7 - April 2023
    • Fixed:
      • Honor product model value to filter work plan records.
      • Create correct number of schedule occurrences for based on configured value.
    Version 1.0.5 - March 2023
    • Fixed:
      • Optimal creation of business rules on plans to address performance issues.
      • Allow schedules to be created for table names more than 40 characters long.
      • Restrict changes to the next run value before work order creation when source values are changed.
    Version 1.0.4 - February 2023
    The plugin was available as a family plugin until the Tokyo release and as a store app from the Utah release.