March 12 2026 Now Assist Suite release notes

  • Release version: Store
  • Updated April 23, 2026
  • 36 minutes to read

    • Now Assist Suite version and compatibility information for the March 12 2026 release on the ServiceNow Store.

    Note: Now Assist Suite versions are cumulative. For app version updates that have been carried forward from previous releases, refer to the release notes page for the application's "Last updated" date or the ServiceNow Store app listing. See Now Assist suite versions in the Application Manager for more details.

    Suite version 27.11.6 - Yokohama Patch 11

    Table 1. New or updated applications
    App name Version number Release notes
    AI Agents Platform Usecase 1.0.5 New use case.
    Conversational Help 2.0.3 Fixed: Disabled the auto-discoverability of the Get Help Skill within the Now Assist Panel.
    Now Assist for Accounts Payable Operations (APO) 6.0.2 Minor fixes for Invoice case summarisation
    Now Assist for code generation 28.5.13 Updated Code Assist to use the new Code Retrieval version, which does the following:
    • Fix security vulnerability.
    • No longer indexing virtual (v_) tables
    Now Assist for Digital End-user Experiences (DEX) 4.0.0 New:
    • Service desk agents can diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics that correlate device, network, and application data.
    • Diagnose and resolve Zoom call issues with the new Zoom AI capability, which provides device-level root cause analysis and suggested resolutions.
    • Monitor device boot time and use Now Assist to quickly diagnose startup delays and get actionable resolutions to resolve boot performance issues.
    Platform AI Agents and Skills 11.5.6

    Fixed:

    • Compatibility of newer enhancements for Generate resolution plan with older versions to ensure continuity in experience.
    • Availability of a new config to enable Resolution Action planning
    • General instructions improvement - typos and grammatical errors
    Query Generation 4.0.6
    • Provide Support for Read-Only Security Fix
    • Health Page feature fixes
    RAG for code generation 1.1.8
    • Fix security vulnerability.
    • No longer indexing virtual (v_) tables.
    Table 2. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 2.0.10 2025-12-11
    Agentic Desktop 1.0.0 2025-12-11
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.5.2 2025-12-11
    AI Agents for Customer Success Management 2.6.6 2026-01-20
    AI Agents for Discovery 1.0.2 2025-12-11
    AI Agents for Employee Experience 2.0.3 2025-12-11
    AI Agents for Health and Safety 1.1.2 2025-10-16
    AI Agents for ITAM 3.0.1 2025-12-11
    AI agents for Observability 3.1.3 2025-12-11
    AI Agents for Service Exchange Provider 1.0.5 2026-02-05
    AI Agents for Workplace Service Delivery 3.0.3 2025-12-11
    AI Agents Platform Usecase 1.0.5 2025-03-12
    AI Control Tower for Now Assist 2.0.1 2025-12-11
    AI Data Explorer 1.12.6 2026-01-20
    AI Search RAG 5.0.8 2026-01-20
    AI Websearch 3.0.5 2026-01-20
    AIOps LEAP 2.3.2 2025-12-11
    Alert Assist 3.5.2 2025-12-11
    Amazon Bedrock Spoke 1.3.2 2025-12-11
    Analytics Generation 4.0.3 2025-12-11
    App Generation 28.1.13 2026-01-20
    App Summary 27.4.1 2026-01-20
    Build Agent 1.3.11 2026-01-20
    Catalog Conversational Coverage 5.2.5 2025-12-11
    Chat Recommendation 1.5.4 2025-12-11
    Chat Summarization for Virtual Agent 1.8.15 2025-12-11
    Conversation Evaluator 2.0.5 2026-01-20
    Conversation Improvement themes 1.0.7 2025-12-11
    Conversation Insights 2.0.2 2025-12-11
    Conversational Studio 6.0.6 2025-12-11
    Conversational subflows and actions 28.2.7 2026-01-06
    Customer Service Management AI agent collection 4.0.0 2025-12-11
    Dashboard and visualization export 1.2.2 2025-12-11
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.3.1 2025-12-11
    Field Service Management AI agent collection 1.0.3 2025-12-11
    Financial Services Operations AI agent collection 1.1.0 2026-01-20
    Flow Designer GenAI 28.2.3 2025-12-11
    Flow Generation 27.4.1 2026-01-20
    Flow Summarization 27.4.1 2026-01-20
    Form data collector 1.1.1 2026-01-20
    Generative AI Controller 12.0.16 2026-01-23
    Google Gemini Spoke 1.5.3 2025-12-11
    GRC Common GenAI 21.1.8 2025-12-11
    GRC Shared GenAI 21.1.8 2025-12-11
    Group-Action Framework 5.0.4 2025-12-11
    HR Service Delivery AI agent collection 5.0.9 2025-12-11
    HR Talent AI Agent Collection 3.0.0 2025-12-11
    HR Voice AI Agents 2.1.4 2026-02-05
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 1.0.3 2025-12-11
    IRM Compliance GenAI 21.1.6 2025-12-11
    IRM Risk GenAI 21.1.6 2025-12-11
    IT Service Management AI agent collection 4.3.1 2026-01-20
    IT Service Management AI voice agent collection 1.1.4 2025-12-11
    ITOM AI Agents For Service Mapping 1.2.5 2025-12-11
    Knowledge Center 29.0.1 2026-01-07
    Knowledge Graph 6.0.6 2025-12-11
    List AI Experience 1.1.14 2026-01-20
    Manage Order Operations 1.0.3 2026-01-20
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.8.1 2025-12-11
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 1.2.4 2025-12-11
    Model Context Protocol Server 1.1.3 2026-01-22
    Notifications Email Agents 1.0.7 2025-12-11
    Now Assist Admin Console 7.0.19 2026-02-05
    Now Assist Agents for requestor 3.0.9 2026-01-20
    Now Assist AI Agents 6.0.24 2026-03-03
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 28.0.4 2025-09-10
    Now Assist Analytics 3.0.6 2026-02-05
    Now Assist context menu 3.1.1 2026-01-22
    Now Assist Data Kit 6.0.8 2026-01-20
    Now Assist for App Engine 28.1.0 2025-09-10
    Now Assist for Collaborative Work Management (CWM) 4.0.1 2025-12-11
    Now Assist for Configuration Management Database (CMDB) 2.4.1 2025-10-16
    Now Assist for Creator 27.7.1 2026-02-05
    Now Assist for Customer Service Management (CSM) 11.1.0 2026-01-20
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 3.0.10 2025-12-11
    Now Assist for Enterprise Architecture (EA) 6.0.1 2025-10-16
    Now Assist for Environmental, Social, and Governance (ESG) 21.1.6 2025-12-11
    Now Assist for Field Service Management (FSM) 8.0.5 2025-12-11
    Now Assist for Financial Services Operations (FSO) 1.2.1 2026-01-20
    Now Assist for FSC Common 5.0.0 2025-12-11
    Now Assist for Hardware Asset Management 3.0.1 2025-12-11
    Now Assist for Health and Safety 1.1.2 2025-10-16
    Now Assist for HR Service Delivery (HRSD) 12.0.7 2025-12-11
    Now Assist for Impact 2.0.18 2025-12-11
    Now Assist for Integration Hub 2.2.1 2025-11-06
    Now Assist for IRM 21.1.6 2025-12-11
    Now Assist for IT Operations Management (ITOM) 2.4.5 2025-12-11
    Now Assist for IT Service Management (ITSM) 11.3.2 2026-01-20
    Now Assist for Legal Service Delivery 1.5.6 2026-01-20
    Now Assist for Order Management 1.0.2 2026-01-20
    Now Assist for Platform 10.0.3 2025-12-11
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 21.1.4 2025-12-11
    Now Assist for Process Mining 1.2.6 2026-01-20
    Now Assist for Prompt Assistance 2.0.7 2026-01-20
    Now Assist for Public Sector Digital Services (PSDS) 1.2.4 2025-12-11
    Now Assist for RPA Hub 3.3.1 2026-01-20
    Now Assist for Sales and Order Management (SOM) 1.0.6 2026-01-20
    Now Assist for Sales and Order Management for Telecommunications 1.0.2 2026-01-20
    Now Assist for Security Incident Response (SIR) 4.2.1 2026-01-20
    Now Assist for Service Exchange 1.0.5 2026-02-05
    Now Assist for Software Asset Management (SAM) 4.4.5 2026-01-20
    Now Assist for Sourcing and Procurement Operations (SPO) 8.0.0 2025-12-11
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 8.0.0 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 6.0.2 2025-12-24
    Now Assist for Talent 1.5.1 2025-12-11
    Now Assist for Telecommunications, Media and Technology (TMT) 5.1.9 2026-02-05
    Now Assist for Third-Party Risk Management 21.1.5 2025-12-11
    Now Assist for Voice 2.0.9 2025-12-11
    Now Assist for Vulnerability Response 3.0.1 2025-12-11
    Now Assist for Workplace Service Delivery (WSD) 1.1.5 2025-12-11
    Now Assist in AI Search 15.1.0 2026-01-20
    Now Assist in Catalog Builder 6.0.7 2026-01-20
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.0.5 2025-12-11
    Now Assist in Conversational Catalog Request 5.2.23 2026-01-20
    Now Assist in Document Intelligence 5.0.8 2026-03-10
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 29.4.11 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 13.0.12 2025-12-31
    Now Assist in Virtual Agent Configurations 8.0.8 2026-02-05
    Now Assist Platform Skills 2.3.2 2025-12-11
    Now Assist Skill Discovery and Execution 8.0.13 2025-12-11
    Now Assist Skill Kit 7.0.14 2026-03-03
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 11.5.6 2026-02-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Recommendation template 21.1.3 2025-12-11
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 3.0.1 2025-12-11
    Summarization for Order Management 1.0.2 2025-12-11
    Telecommunications Media and Technology AI agent collection 4.0.5 2026-01-20
    Test Generation 4.0.11 2025-12-11
    UI Generation 27.3.5 2025-10-16
    Voice input for Now Assist 1.3.13 2025-12-11

    Suite version 27.12.1 - Yokohama Patch 12

    Table 3. New or updated applications
    App name Version number Release notes
    AI Agents Platform Usecase 1.0.5 New use case.
    Conversational Help 2.0.3 Fixed: Disabled the auto-discoverability of the Get Help Skill within the Now Assist Panel.
    Now Assist for Accounts Payable Operations (APO) 6.0.2 Minor fixes for Invoice case summarisation
    Now Assist for code generation 28.5.13 Updated Code Assist to use the new Code Retrieval version, which does the following:
    • Fix security vulnerability.
    • No longer indexing virtual (v_) tables
    Now Assist for Digital End-user Experiences (DEX) 4.0.0 New:
    • Service desk agents can diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics that correlate device, network, and application data.
    • Diagnose and resolve Zoom call issues with the new Zoom AI capability, which provides device-level root cause analysis and suggested resolutions.
    • Monitor device boot time and use Now Assist to quickly diagnose startup delays and get actionable resolutions to resolve boot performance issues.
    Platform AI Agents and Skills 11.5.6

    Fixed:

    • Compatibility of newer enhancements for Generate resolution plan with older versions to ensure continuity in experience.
    • Availability of a new config to enable Resolution Action planning
    • General instructions improvement - typos and grammatical errors
    Query Generation 4.0.6
    • Provide Support for Read-Only Security Fix
    • Health Page feature fixes
    RAG for code generation 1.1.8
    • Fix security vulnerability.
    • No longer indexing virtual (v_) tables.
    Table 4. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 2.0.10 2025-12-11
    Agentic Desktop 1.0.0 2025-12-11
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.5.2 2025-12-11
    AI Agents for Customer Success Management 2.6.6 2026-01-20
    AI Agents for Discovery 1.0.2 2025-12-11
    AI Agents for Employee Experience 2.0.3 2025-12-11
    AI Agents for Health and Safety 1.1.2 2025-10-16
    AI Agents for ITAM 3.0.1 2025-12-11
    AI agents for Observability 3.1.3 2025-12-11
    AI Agents for Service Exchange Provider 1.0.5 2026-02-05
    AI Agents for Workplace Service Delivery 3.0.3 2025-12-11
    AI Agents Platform Usecase 1.0.5 2025-03-12
    AI Control Tower for Now Assist 2.0.1 2025-12-11
    AI Data Explorer 1.12.6 2026-01-20
    AI Search RAG 5.0.8 2026-01-20
    AI Websearch 3.0.5 2026-01-20
    AIOps LEAP 2.3.2 2025-12-11
    Alert Assist 3.5.2 2025-12-11
    Amazon Bedrock Spoke 1.3.2 2025-12-11
    Analytics Generation 4.0.3 2025-12-11
    App Generation 28.1.13 2026-01-20
    App Summary 27.4.1 2026-01-20
    Build Agent 1.3.11 2026-01-20
    Catalog Conversational Coverage 5.2.5 2025-12-11
    Chat Recommendation 1.5.4 2025-12-11
    Chat Summarization for Virtual Agent 1.8.15 2025-12-11
    Conversation Evaluator 2.0.5 2026-01-20
    Conversation Improvement themes 1.0.7 2025-12-11
    Conversation Insights 2.0.2 2025-12-11
    Conversational Studio 6.0.6 2025-12-11
    Conversational subflows and actions 28.2.7 2026-01-06
    Customer Service Management AI agent collection 4.0.0 2025-12-11
    Dashboard and visualization export 1.2.2 2025-12-11
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.3.1 2025-12-11
    Field Service Management AI agent collection 1.0.3 2025-12-11
    Financial Services Operations AI agent collection 1.1.0 2026-01-20
    Flow Designer GenAI 28.2.3 2025-12-11
    Flow Generation 27.4.1 2026-01-20
    Flow Summarization 27.4.1 2026-01-20
    Form data collector 1.1.1 2026-01-20
    Generative AI Controller 12.0.16 2026-01-23
    Google Gemini Spoke 1.5.3 2025-12-11
    GRC Common GenAI 21.1.8 2025-12-11
    GRC Shared GenAI 21.1.8 2025-12-11
    Group-Action Framework 5.0.4 2025-12-11
    HR Service Delivery AI agent collection 5.0.9 2025-12-11
    HR Talent AI Agent Collection 3.0.0 2025-12-11
    HR Voice AI Agents 2.1.4 2026-02-05
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 1.0.3 2025-12-11
    IRM Compliance GenAI 21.1.6 2025-12-11
    IRM Risk GenAI 21.1.6 2025-12-11
    IT Service Management AI agent collection 4.3.1 2026-01-20
    IT Service Management AI voice agent collection 1.1.4 2025-12-11
    ITOM AI Agents For Service Mapping 1.2.5 2025-12-11
    Knowledge Center 29.0.1 2026-01-07
    Knowledge Graph 6.0.6 2025-12-11
    List AI Experience 1.1.14 2026-01-20
    Manage Order Operations 1.0.3 2026-01-20
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.8.1 2025-12-11
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 1.2.4 2025-12-11
    Model Context Protocol Server 1.1.3 2026-01-22
    Notifications Email Agents 1.0.7 2025-12-11
    Now Assist Admin Console 7.0.19 2026-02-05
    Now Assist Agents for requestor 3.0.9 2026-01-20
    Now Assist AI Agents 6.0.24 2026-03-03
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 28.0.4 2025-09-10
    Now Assist Analytics 3.0.6 2026-02-05
    Now Assist context menu 3.1.1 2026-01-22
    Now Assist Data Kit 6.0.8 2026-01-20
    Now Assist for App Engine 28.1.0 2025-09-10
    Now Assist for Collaborative Work Management (CWM) 4.0.1 2025-12-11
    Now Assist for Configuration Management Database (CMDB) 2.4.1 2025-10-16
    Now Assist for Creator 27.7.1 2026-02-05
    Now Assist for Customer Service Management (CSM) 11.1.0 2026-01-20
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 3.0.10 2025-12-11
    Now Assist for Enterprise Architecture (EA) 6.0.1 2025-10-16
    Now Assist for Environmental, Social, and Governance (ESG) 21.1.6 2025-12-11
    Now Assist for Field Service Management (FSM) 8.0.5 2025-12-11
    Now Assist for Financial Services Operations (FSO) 1.2.1 2026-01-20
    Now Assist for FSC Common 5.0.0 2025-12-11
    Now Assist for Hardware Asset Management 3.0.1 2025-12-11
    Now Assist for Health and Safety 1.1.2 2025-10-16
    Now Assist for HR Service Delivery (HRSD) 12.0.7 2025-12-11
    Now Assist for Impact 2.0.18 2025-12-11
    Now Assist for Integration Hub 2.2.1 2025-11-06
    Now Assist for IRM 21.1.6 2025-12-11
    Now Assist for IT Operations Management (ITOM) 2.4.5 2025-12-11
    Now Assist for IT Service Management (ITSM) 11.3.2 2026-01-20
    Now Assist for Legal Service Delivery 1.5.6 2026-01-20
    Now Assist for Order Management 1.0.2 2026-01-20
    Now Assist for Platform 10.0.3 2025-12-11
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 21.1.4 2025-12-11
    Now Assist for Process Mining 1.2.6 2026-01-20
    Now Assist for Prompt Assistance 2.0.7 2026-01-20
    Now Assist for Public Sector Digital Services (PSDS) 1.2.4 2025-12-11
    Now Assist for RPA Hub 3.3.1 2026-01-20
    Now Assist for Sales and Order Management (SOM) 1.0.6 2026-01-20
    Now Assist for Sales and Order Management for Telecommunications 1.0.2 2026-01-20
    Now Assist for Security Incident Response (SIR) 4.2.1 2026-01-20
    Now Assist for Service Exchange 1.0.5 2026-02-05
    Now Assist for Software Asset Management (SAM) 4.4.5 2026-01-20
    Now Assist for Sourcing and Procurement Operations (SPO) 8.0.0 2025-12-11
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 8.0.0 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 6.0.2 2025-12-24
    Now Assist for Talent 1.5.1 2025-12-11
    Now Assist for Telecommunications, Media and Technology (TMT) 5.1.9 2026-02-05
    Now Assist for Third-Party Risk Management 21.1.5 2025-12-11
    Now Assist for Voice 2.0.9 2025-12-11
    Now Assist for Vulnerability Response 3.0.1 2025-12-11
    Now Assist for Workplace Service Delivery (WSD) 1.1.5 2025-12-11
    Now Assist in AI Search 15.1.0 2026-01-20
    Now Assist in Catalog Builder 6.0.7 2026-01-20
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.0.5 2025-12-11
    Now Assist in Conversational Catalog Request 5.2.23 2026-01-20
    Now Assist in Document Intelligence 5.0.8 2026-03-10
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 29.4.11 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 13.0.12 2025-12-31
    Now Assist in Virtual Agent Configurations 8.0.8 2026-02-05
    Now Assist Platform Skills 2.3.2 2025-12-11
    Now Assist Skill Discovery and Execution 8.0.13 2025-12-11
    Now Assist Skill Kit 7.0.14 2026-03-03
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 11.5.6 2026-02-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Recommendation template 21.1.3 2025-12-11
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 3.0.1 2025-12-11
    Summarization for Order Management 1.0.2 2025-12-11
    Telecommunications Media and Technology AI agent collection 4.0.5 2026-01-20
    Test Generation 4.0.11 2025-12-11
    UI Generation 27.3.5 2025-10-16
    Voice input for Now Assist 1.3.13 2025-12-11

    Suite version 28.5.6 - Zurich Patch 5

    Table 5. New or updated applications
    App name Version number Release notes
    Conversational Help 2.0.3 Fixed: Disabled the auto-discoverability of the Get Help Skill within the Now Assist Panel.
    Now Assist for Accounts Payable Operations (APO) 6.0.2 Minor fixes for Invoice case summarisation
    Now Assist for code generation 28.5.13 Updated Code Assist to use the new Code Retrieval version, which does the following:
    • Fix security vulnerability.
    • No longer indexing virtual (v_) tables
    Now Assist for Digital End-user Experiences (DEX) 4.0.0 New:
    • Service desk agents can diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics that correlate device, network, and application data.
    • Diagnose and resolve Zoom call issues with the new Zoom AI capability, which provides device-level root cause analysis and suggested resolutions.
    • Monitor device boot time and use Now Assist to quickly diagnose startup delays and get actionable resolutions to resolve boot performance issues.
    Now Assist for Vault 1.0.4 Changed: Internal fixes for performance and efficiency.
    Platform AI Agents and Skills 11.5.6 Fixed:
    • Compatibility of newer enhancements for Generate resolution plan with older versions to ensure continuity in experience.
    • Availability of a new config to enable Resolution Action planning
    • General instructions improvement - typos and grammatical errors
    Query Generation 4.0.6
    • Provide Support for Read-Only Security Fix
    • Health Page feature fixes
    RAG for code generation 1.1.8
    • Fix security vulnerability.
    • No longer indexing virtual (v_) tables.
    Zero Touch Service Desk 1.0.10 Changed: Fixes includes the instruction tuning process, which involves refining the agent response generation by aligning it with specific user guidelines and examples to enhance accuracy and relevance.
    Table 6. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 2.1.4 2026-01-20
    Agentic Desktop 1.0.0 2025-12-11
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.7.2 2026-02-05
    AI Agents for Customer Success Management 2.6.3 2025-12-11
    AI Agents for Discovery 1.0.2 2025-12-11
    AI Agents for Employee Experience 2.0.3 2025-12-11
    AI Agents for Health and Safety 1.2.0 2026-01-20
    AI Agents for ITAM 3.0.1 2025-12-11
    AI agents for Observability 4.0.4 2026-01-20
    AI Agents for Service Exchange Provider 1.0.5 2026-02-05
    AI Agents for Workplace Service Delivery 3.0.3 2025-12-11
    AI Control Tower for Now Assist 2.0.1 2025-12-11
    AI Data Explorer 1.22.5 2025-12-16
    AI Search RAG 5.0.8 2026-01-20
    AI Websearch 3.0.5 2026-01-20
    AIOps LEAP 3.0.0 2026-01-20
    Alert Assist 3.7.2 2026-02-05
    Amazon Bedrock Spoke 1.3.2 2025-12-11
    Analytics Generation 4.0.3 2025-12-11
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    ATF troubleshooting agent 1.0.3 2025-12-11
    Build Agent 1.4.4 2026-01-20
    Catalog Conversational Coverage 5.2.5 2025-12-11
    Chat Recommendation 1.5.4 2025-12-11
    Chat Summarization for Virtual Agent 1.8.15 2025-12-11
    Complaint Case AI Agents collection 1.0.3 2026-02-05
    Conversation Evaluator 2.0.5 2026-01-20
    Conversation Improvement themes 1.0.7 2025-12-11
    Conversation Insights 2.0.2 2025-12-11
    Conversational Studio 6.0.6 2025-12-11
    Conversational subflows and actions 28.2.7 2026-01-06
    Custom App Record Summarization 28.2.11 2025-12-11
    Customer Service Management AI agent collection 4.0.0 2025-12-11
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.3.1 2025-12-11
    Field Service Management AI agent collection 1.0.3 2025-12-11
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 28.2.3 2025-12-11
    Flow Generation 28.2.5 2025-12-11
    Flow Summarization 28.2.4 2025-12-11
    Form data collector 2.0.0 2025-12-11
    Generative AI Controller 12.0.16 2026-01-23
    Google Gemini Spoke 1.5.3 2025-12-11
    GRC Common GenAI 21.1.8 2025-12-11
    GRC Shared GenAI 21.1.8 2025-12-11
    Group-Action Framework 5.0.4 2025-12-11
    HR Service Delivery AI agent collection 5.0.9 2025-12-11
    HR Talent AI Agent Collection 3.0.0 2025-12-11
    HR Voice AI Agents 2.0.5 2025-12-11
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 1.0.3 2025-12-11
    IRM Compliance GenAI 21.1.6 2025-12-11
    IRM Risk GenAI 21.1.6 2025-12-11
    IT Service Management AI agent collection 5.1.2 2026-01-20
    IT Service Management AI voice agent collection 1.1.4 2025-12-11
    ITOM AI Agents For Service Mapping 1.2.5 2025-12-11
    Knowledge Center 31.0.8 2025-12-11
    Knowledge Graph 6.1.0 2026-01-20
    List AI Experience 1.1.14 2026-01-20
    Manage Order Operations 1.0.2 2025-12-11
    Manufacturing Commercial Operations AI agents collection 1.0.1 2025-12-11
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.8.1 2025-12-11
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 1.2.4 2025-12-11
    Model Context Protocol Server 1.1.3 2026-01-22
    Notifications Email Agents 1.0.7 2025-12-11
    Now Assist Admin Console 7.0.19 2026-02-05
    Now Assist Agents for requestor 3.0.9 2026-01-20
    Now Assist AI Agents 6.1.11 2026-03-03
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 3.2.0 2026-01-20
    Now Assist context menu 3.1.1 2026-01-22
    Now Assist Data Kit 6.0.8 2026-01-20
    Now Assist for App Engine 28.2.7 2025-12-11
    Now Assist for Collaborative Work Management (CWM) 4.0.1 2025-12-11
    Now Assist for Complaint Case (CSM) 1.0.3 2026-02-05
    Now Assist for Configuration Management Database (CMDB) 2.5.3 2026-01-20
    Now Assist for Creator 28.6.1 2026-02-05
    Now Assist for Customer Service Management (CSM) 11.1.0 2026-01-20
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 3.0.10 2025-12-11
    Now Assist for Enterprise Architecture (EA) 7.0.3 2026-01-20
    Now Assist for Environmental, Social, and Governance (ESG) 21.1.6 2025-12-11
    Now Assist for Field Service Management (FSM) 8.0.5 2025-12-11
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 5.0.0 2025-12-11
    Now Assist for Hardware Asset Management 3.0.1 2025-12-11
    Now Assist for Health and Safety 1.2.0 2026-01-20
    Now Assist for HR Service Delivery (HRSD) 12.0.7 2025-12-11
    Now Assist for Impact 2.0.18 2025-12-11
    Now Assist for Integration Hub 2.2.1 2025-11-06
    Now Assist for IRM 21.1.6 2025-12-11
    Now Assist for IT Operations Management (ITOM) 2.5.1 2026-02-05
    Now Assist for IT Service Management (ITSM) 12.1.1 2026-01-20
    Now Assist for Legal Service Delivery 1.5.6 2026-01-20
    Now Assist for Manufacturing Commercial Operations (MCO) 1.0.1 2025-12-11
    Now Assist for Order Management 1.0.1 2026-01-20
    Now Assist for OT Manager 3.1.0 2025-12-11
    Now Assist for Platform 10.0.3 2025-12-11
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 21.1.4 2025-12-11
    Now Assist for Process Mining 2.6.2 2025-12-11
    Now Assist for Prompt Assistance 2.0.7 2026-01-20
    Now Assist for Public Sector Digital Services (PSDS) 1.2.4 2025-12-11
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.2.0 2025-12-11
    Now Assist for Sales and Order Management (SOM) 1.0.6 2026-01-20
    Now Assist for Sales and Order Management for Telecommunications 1.0.1 2025-12-11
    Now Assist for Security Incident Response (SIR) 4.2.1 2026-01-20
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.5 2026-02-05
    Now Assist for Software Asset Management (SAM) 5.2.5 2026-02-19
    Now Assist for Sourcing and Procurement Operations (SPO) 8.0.0 2025-12-11
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 8.0.0 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 6.0.2 2025-12-24
    Now Assist for Talent 1.5.1 2025-12-11
    Now Assist for Telecommunications, Media and Technology (TMT) 5.1.7 2025-12-11
    Now Assist for Third-Party Risk Management 21.1.5 2025-12-11
    Now Assist for Voice 2.1.6 2026-01-20
    Now Assist for Vulnerability Response 4.0.0 2026-01-20
    Now Assist for Workplace Service Delivery (WSD) 1.1.5 2025-12-11
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 15.1.0 2026-01-20
    Now Assist in Catalog Builder 6.0.7 2026-01-20
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.0.5 2025-12-11
    Now Assist in Conversational Catalog Request 5.2.23 2026-01-20
    Now Assist in Document Intelligence 5.0.8 2026-03-10
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 29.4.11 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 14.0.1 2026-01-20
    Now Assist in Virtual Agent Configurations 8.0.8 2026-02-05
    Now Assist Platform Skills 2.3.2 2025-12-11
    Now Assist Skill Discovery and Execution 8.0.13 2025-12-11
    Now Assist Skill Kit 7.0.14 2026-03-03
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 11.5.6 2026-02-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Recommendation template 21.1.3 2025-12-11
    RSM AI agent collection 1.2.0 2025-12-11
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 3.0.1 2025-12-11
    Summarization for Order Management 1.0.2 2025-12-11
    Telecommunications Media and Technology AI agent collection 4.0.4 2025-12-11
    Test Generation 4.0.11 2025-12-11
    UI Generation 28.2.14 2026-01-23
    Voice input for Now Assist 1.3.13 2025-12-11
    Workflow Data Fabric Hub 2.2.1 2026-01-20

    Suite version 28.6.3 - Zurich Patch 6

    Table 7. New or updated applications
    App name Version number Release notes
    Conversational Help 2.0.3 Fixed: Disabled the auto-discoverability of the Get Help Skill within the Now Assist Panel.
    Now Assist for Accounts Payable Operations (APO) 6.0.2 Minor fixes for Invoice case summarisation
    Now Assist for code generation 28.5.13 Updated Code Assist to use the new Code Retrieval version, which does the following:
    • Fix security vulnerability.
    • No longer indexing virtual (v_) tables
    Now Assist for Digital End-user Experiences (DEX) 4.0.0 New:
    • Service desk agents can diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics that correlate device, network, and application data.
    • Diagnose and resolve Zoom call issues with the new Zoom AI capability, which provides device-level root cause analysis and suggested resolutions.
    • Monitor device boot time and use Now Assist to quickly diagnose startup delays and get actionable resolutions to resolve boot performance issues.
    Now Assist for Vault 1.0.4 Changed: Internal fixes for performance and efficiency.
    Platform AI Agents and Skills 11.5.6 Fixed:
    • Compatibility of newer enhancements for Generate resolution plan with older versions to ensure continuity in experience.
    • Availability of a new config to enable Resolution Action planning
    • General instructions improvement - typos and grammatical errors
    Query Generation 4.0.6
    • Provide Support for Read-Only Security Fix
    • Health Page feature fixes
    RAG for code generation 1.1.8
    • Fix security vulnerability.
    • No longer indexing virtual (v_) tables.
    Zero Touch Service Desk 1.0.10 Changed: Fixes includes the instruction tuning process, which involves refining the agent response generation by aligning it with specific user guidelines and examples to enhance accuracy and relevance.
    Table 8. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 2.1.4 2026-01-20
    Agentic Desktop 1.0.0 2025-12-11
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.7.2 2026-02-05
    AI Agents for Customer Success Management 2.6.3 2025-12-11
    AI Agents for Discovery 1.0.2 2025-12-11
    AI Agents for Employee Experience 2.0.3 2025-12-11
    AI Agents for Health and Safety 1.2.0 2026-01-20
    AI Agents for ITAM 3.0.1 2025-12-11
    AI agents for Observability 4.0.4 2026-01-20
    AI Agents for Service Exchange Provider 1.0.5 2026-02-05
    AI Agents for Workplace Service Delivery 3.0.3 2025-12-11
    AI Control Tower for Now Assist 2.0.1 2025-12-11
    AI Data Explorer 1.22.5 2025-12-16
    AI Search RAG 5.0.8 2026-01-20
    AI Websearch 3.0.5 2026-01-20
    AIOps LEAP 3.0.0 2026-01-20
    Alert Assist 3.7.2 2026-02-05
    Amazon Bedrock Spoke 1.3.2 2025-12-11
    Analytics Generation 4.0.3 2025-12-11
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    ATF troubleshooting agent 1.0.3 2025-12-11
    Build Agent 1.4.4 2026-01-20
    Catalog Conversational Coverage 5.2.5 2025-12-11
    Chat Recommendation 1.5.4 2025-12-11
    Chat Summarization for Virtual Agent 1.8.15 2025-12-11
    Complaint Case AI Agents collection 1.0.3 2026-02-05
    Conversation Evaluator 2.0.5 2026-01-20
    Conversation Improvement themes 1.0.7 2025-12-11
    Conversation Insights 2.0.2 2025-12-11
    Conversational Studio 6.0.6 2025-12-11
    Conversational subflows and actions 28.2.7 2026-01-06
    Custom App Record Summarization 28.2.11 2025-12-11
    Customer Service Management AI agent collection 4.0.0 2025-12-11
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.3.1 2025-12-11
    Field Service Management AI agent collection 1.0.3 2025-12-11
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 28.2.3 2025-12-11
    Flow Generation 28.2.5 2025-12-11
    Flow Summarization 28.2.4 2025-12-11
    Form data collector 2.0.0 2025-12-11
    Generative AI Controller 12.1.2 2026-02-05
    Google Gemini Spoke 1.5.3 2025-12-11
    GRC Common GenAI 21.1.8 2025-12-11
    GRC Shared GenAI 21.1.8 2025-12-11
    Group-Action Framework 5.0.4 2025-12-11
    HR Service Delivery AI agent collection 5.0.9 2025-12-11
    HR Talent AI Agent Collection 3.0.0 2025-12-11
    HR Voice AI Agents 2.1.4 2026-02-05
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 1.0.3 2025-12-11
    IRM Compliance GenAI 21.1.6 2025-12-11
    IRM Risk GenAI 21.1.6 2025-12-11
    IT Service Management AI agent collection 5.1.2 2026-01-20
    IT Service Management AI voice agent collection 1.1.4 2025-12-11
    ITOM AI Agents For Service Mapping 1.2.5 2025-12-11
    Knowledge Center 31.0.8 2025-12-11
    Knowledge Graph 6.1.0 2026-01-20
    List AI Experience 1.1.14 2026-01-20
    Manage Order Operations 1.0.2 2025-12-11
    Manufacturing Commercial Operations AI agents collection 1.0.1 2025-12-11
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.8.1 2025-12-11
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 1.2.4 2025-12-11
    Model Context Protocol Server 1.1.3 2026-01-22
    Notifications Email Agents 1.0.7 2025-12-11
    Now Assist Admin Console 7.0.19 2026-02-05
    Now Assist Agents for requestor 3.1.2 2026-02-05
    Now Assist AI Agents 6.2.11 2026-02-19
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 3.2.0 2026-01-20
    Now Assist context menu 3.1.1 2026-01-22
    Now Assist Data Kit 6.0.8 2026-01-20
    Now Assist for App Engine 28.2.7 2025-12-11
    Now Assist for Collaborative Work Management (CWM) 4.0.1 2025-12-11
    Now Assist for Complaint Case (CSM) 1.0.3 2026-02-05
    Now Assist for Configuration Management Database (CMDB) 2.5.3 2026-01-20
    Now Assist for Creator 28.6.1 2026-02-05
    Now Assist for Customer Service Management (CSM) 11.1.0 2026-01-20
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 3.0.10 2025-12-11
    Now Assist for Enterprise Architecture (EA) 7.0.3 2026-01-20
    Now Assist for Environmental, Social, and Governance (ESG) 21.1.6 2025-12-11
    Now Assist for Field Service Management (FSM) 8.0.5 2025-12-11
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 5.0.0 2025-12-11
    Now Assist for Hardware Asset Management 3.0.1 2025-12-11
    Now Assist for Health and Safety 1.2.0 2026-01-20
    Now Assist for HR Service Delivery (HRSD) 12.0.7 2025-12-11
    Now Assist for Impact 2.0.18 2025-12-11
    Now Assist for Integration Hub 2.2.1 2025-11-06
    Now Assist for IRM 21.1.6 2025-12-11
    Now Assist for IT Operations Management (ITOM) 2.5.1 2026-02-05
    Now Assist for IT Service Management (ITSM) 12.1.1 2026-01-20
    Now Assist for Legal Service Delivery 1.5.6 2026-01-20
    Now Assist for Manufacturing Commercial Operations (MCO) 1.0.1 2025-12-11
    Now Assist for Order Management 1.0.1 2026-01-20
    Now Assist for OT Manager 3.1.0 2025-12-11
    Now Assist for Platform 10.0.3 2025-12-11
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 21.1.4 2025-12-11
    Now Assist for Process Mining 2.6.2 2025-12-11
    Now Assist for Prompt Assistance 2.0.7 2026-01-20
    Now Assist for Public Sector Digital Services (PSDS) 1.2.4 2025-12-11
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.2.0 2025-12-11
    Now Assist for Sales and Order Management (SOM) 1.0.6 2026-01-20
    Now Assist for Sales and Order Management for Telecommunications 1.0.1 2025-12-11
    Now Assist for Security Incident Response (SIR) 4.2.1 2026-01-20
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.5 2026-02-05
    Now Assist for Software Asset Management (SAM) 5.2.5 2026-02-19
    Now Assist for Sourcing and Procurement Operations (SPO) 8.0.0 2025-12-11
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 8.0.0 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 6.0.2 2025-12-24
    Now Assist for Talent 1.5.1 2025-12-11
    Now Assist for Telecommunications, Media and Technology (TMT) 5.1.7 2025-12-11
    Now Assist for Third-Party Risk Management 21.1.5 2025-12-11
    Now Assist for Voice 3.0.2 2026-02-05
    Now Assist for Vulnerability Response 4.0.0 2026-01-20
    Now Assist for Workplace Service Delivery (WSD) 1.1.5 2025-12-11
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 15.3.0 2026-02-05
    Now Assist in Catalog Builder 6.0.7 2026-01-20
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.0.5 2025-12-11
    Now Assist in Conversational Catalog Request 5.2.23 2026-01-20
    Now Assist in Document Intelligence 5.0.8 2026-03-10
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 29.4.11 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 15.0.8 2026-02-20
    Now Assist in Virtual Agent Configurations 8.0.8 2026-02-05
    Now Assist Platform Skills 2.3.2 2025-12-11
    Now Assist Skill Discovery and Execution 8.1.3 2026-02-20
    Now Assist Skill Kit 7.0.14 2026-03-03
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 11.5.6 2026-02-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Recommendation template 21.1.3 2025-12-11
    RSM AI agent collection 1.2.0 2025-12-11
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 3.0.1 2025-12-11
    Summarization for Order Management 1.0.2 2025-12-11
    Telecommunications Media and Technology AI agent collection 4.0.4 2025-12-11
    Test Generation 4.0.11 2025-12-11
    UI Generation 28.2.14 2026-01-23
    Voice input for Now Assist 1.3.13 2025-12-11
    Workflow Data Fabric Hub 2.2.1 2026-01-20

    Suite version 29.0.0 - Australia Early Availability (Patch 0)

    Table 9. New or updated applications
    App name Version number Release notes
    AI Data Explorer 3.0.14
    • Added Compatibility with Australia release.
    • AI Data Explorer application to allow users to ask questions in natural language and see them turned into documented insights and visualizations.
    • Easily edit or add your own insights and organize findings.
    • Suggested and open prompt followup questions.
    • Allow users to ask questions directly from the context of the application: any data visualization (Next Experience) or list (Next Experience or CoreUI).
    • Allow users to share explorations with other users with view and edit rights.
    • Real time collaboration.
    • Email notifications when a user is tagged or has an exploration shared with them.
    • Summarize explorations with help of AI.
    • Refine texts in exploration with the help of AI (change tone, shorten, elaborate etc).
    • Advanced analysis options with record level analysis and extended analysis mode. New option bring you beyond just simple answers based in data visualization, and bringing to the user insights that are hidden in data to help make analysis more efficient.
    • Support more data sources:
      • Workflow data fabric: allows you analyse data that are not stored in ServiceNow instance.
      • Database views: allow answer more complex questions that requires join of the tables.
    • Allow save charts to a dashboard.
    • Duplication of the content and explorations.
    • Extended support for multi-table queries: related list conditions and subqueries.
    Amazon Bedrock Spoke 1.4.0
    New
    • Added support for document inputs in the Amazon Bedrock Converse API by enabling Base64 conversion for documents in Chat Completions Actions and Subflows.
    • Apply Guardrail action added to invoke the Amazon Bedrock Apply Guardrail API, enabling validation and moderation of model inputs and outputs against configured guardrail policies.
    • Apply Guardrail OEM action added to support guardrail enforcement in OEM-specific scenarios.
    • Apply Guardrail Wrapper subflow introduced to standardize guardrail execution logic, improve reusability, and simplify implementation across flows.
    Build Agent (Trial) 2.0.8
    • Build Agent in ServiceNow Studio - AI-assisted development now available directly in Studio, reaching low-code and no-code builders for the first time.
    • Global and App Customization - Build Agent now edits entire instances, not just individual apps. Simplifies OOB app customization and large-scale implementations.
    • Upgraded AI Models - Claude Opus 4.6 and Sonnet 4.5 deliver better code quality, reasoning, and performance.
    • Now supporting: Flows, Service Catalog, Workspaces, UI Components, List Controls, UI Policy, Email, and UI View.
    Build Agent Premium 1.0.14
    • Build Agent in ServiceNow Studio - AI-assisted development now available directly in Studio, reaching low-code and no-code builders for the first time.
    • Global and App Customization - Build Agent now edits entire instances, not just individual apps. Simplifies OOB app customization and large-scale implementations.
    • Upgraded AI Models - Claude Opus 4.6 and Sonnet 4.5 deliver better code quality, reasoning, and performance.
    • Now supporting: Flows, Service Catalog, Workspaces, UI Components, List Controls, UI Policy, Email, and UI View.
    Conversational Help 2.0.3

    Fixed: Disabled the auto-discoverability of the Get Help Skill within the Now Assist Panel.
    Flow Generation 29.0.4
    • Changed
      • Replaced system admin role ACLs with granular, feature-specific limited admin role ACLs.
      • Enforced cross-scope access checks when dot-walking across scope boundaries on new instances.
    • Fixed: Read-only field protections.
    Flow Summarization 29.0.3
    • Changed
      • Replaced system admin role ACLs with granular, feature-specific limited admin role ACLs.
      • Enforced cross-scope access checks when dot-walking across scope boundaries on new instances.
    • Fixed: Read-only field protections.
    Generative AI Controller 12.0.17

    Enabled support for Sonnet 4.5 and Opus 4.6 models.
    Google Gemini Spoke 1.6.0
    • New
      • Sanitize Prompt action added to invoke the Guardrails API for validating and sanitizing prompts before sending them to Google Gemini models.
      • Sanitize Prompt OEM action introduced to support OEM-specific guardrail enforcement scenarios.
      • Sanitize Prompt Wrapper subflow added to standardize prompt sanitization logic.
    • Changed: Updated action inputs to align with the latest API changes and ensure compatibility with newly supported models.
    Microsoft Azure OpenAI Generative AI Spoke 3.9.0
    • New
      • Added Analyze Text and Shield Prompt Actions with Wrapper Subflows to support Azure OpenAI Guardian APIs for content analysis and prompt protection.
      • Added support for the latest Azure OpenAI models, including gpt-5.2.
    • Changed: Updated existing Actions to align with recent Azure OpenAI API changes and ensure compatibility with newly supported models.
    Now Assist for Accounts Payable Operations (APO) 6.0.2

    Minor fixes for Invoice case summarisation.
    Now Assist for Advanced Work Assignment (AWA) 1.0.1

    Initial release.
    Now Assist for code generation 28.5.13
    • Updated Code Assist to use the new Code Retrieval version, which does the following: Fix security vulnerability.
    • No longer indexing virtual (v_) tables.
    Now Assist for Creator 29.0.1
    New: Build Agent
    • Build Agent in ServiceNow Studio - AI-assisted development now available directly in Studio, reaching low-code and no-code builders for the first time.
    • Global and App Customization - Build Agent now edits entire instances, not just individual apps. Simplifies OOB app customization and large-scale implementations.
    • Upgraded AI Models - Claude Opus 4.6 and Sonnet 4.5 deliver better code quality, reasoning, and performance.
    • Now supporting: Flows, Service Catalog, Workspaces, UI Components, List Controls, UI Policy, Email, and UI View.
    Now Assist for Digital End-user Experience (DEX) 4.0.0
    New
    • Service desk agents can diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics that correlate device, network, and application data.
    • Diagnose and resolve Zoom call issues with the new Zoom AI capability, which provides device-level root cause analysis and suggested resolutions.
    • Monitor device boot time and use Now Assist to quickly diagnose startup delays and get actionable resolutions to resolve boot performance issues.
    Now Assist for Process Mining 3.0.6
    • Removed the dependance of now.assist.creator role.
    • Added support for 3p models (Claude, Gemini, ChatGPT) for transition worknotes analysis and Highlights.
    • Added 5th model support (LTS).
    • Intent and Activity Analysis.
    Now Assist for Software Asset Management (SAM) 6.1.1

    Automate user resolution with AI for SaaS license management to increase efficiency and accuracy in subscription management.
    Now Assist for Spoke Generation 1.5.12

    Fixed: Adding granular roles in text2spoke.
    Now Assist for Vault 1.0.4

    Changed: Internal fixes for performance and efficiency.
    Now Assist for WDF 2.0.3

    Initial release of Now Assist for WDF.
    Platform AI Agents and Skills 11.5.6
    Fixed
    • Compatibility of newer enhancements for Generate resolution plan with older versions to ensure continuity in experience.
    • Availability of a new config to enable Resolution Action planning.
    • General instructions improvement - typos and grammatical errors.
    prompt-management 1.0.11
    • This plugin is released for the first time in Q1 for 2026.
    • This will be shipped via the GAIC plugin.
    Query Generation 4.0.6
    • Provide Support for Read-Only Security Fix.
    • Health Page feature fixes.
    RAG for code generation 1.1.8
    • Fix security vulnerability.
    • No longer indexing virtual (v_) tables.
    UI Generation 29.1.2

    Added support for 3rd party LLMs including OpenAI GPT-5.2, Claude Sonnet 4.5, and Gemini 3.0 Pro.
    Zero Copy Connector Hub 3.0.1

    Australia Compatible Release.
    Zero Touch Service Desk 1.0.10

    Changed: Fixes includes the instruction tuning process, which involves refining the agent response generation by aligning it with specific user guidelines and examples to enhance accuracy and relevance.
    Table 10. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 2.1.4 2026-01-20
    Agentic Desktop 1.0.0 2025-12-11
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.5.2 2025-12-11
    AI Agents for Customer Success Management 2.6.6 2026-01-20
    AI Agents for Discovery 1.0.2 2025-12-11
    AI Agents for Employee Experience 2.0.3 2025-12-11
    AI Agents for Health and Safety 1.2.0 2026-01-20
    AI Agents for ITAM 3.0.1 2025-12-11
    AI agents for Observability 3.1.3 2025-12-11
    AI Agents for Service Exchange Provider 1.0.5 2026-02-05
    AI Agents for Workplace Service Delivery 3.0.3 2025-12-11
    AI Control Tower for Now Assist 2.0.1 2025-12-11
    AI Search RAG 5.0.8 2026-01-20
    AI Websearch 3.0.5 2026-01-20
    AIOps LEAP 2.3.2 2025-12-11
    Alert Assist 3.5.2 2025-12-11
    Analytics Generation 4.0.3 2025-12-11
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    ATF troubleshooting agent 1.0.3 2025-12-11
    Catalog Conversational Coverage 5.2.5 2025-12-11
    Chat Recommendation 1.5.4 2025-12-11
    Chat Summarization for Virtual Agent 1.8.15 2025-12-11
    Complaint Case AI Agents collection 1.0.3 2026-02-05
    Conversation Evaluator 2.0.5 2026-01-20
    Conversation Improvement themes 1.0.7 2025-12-11
    Conversation Insights 2.0.2 2025-12-11
    Conversational Studio 6.0.6 2025-12-11
    Conversational subflows and actions 28.2.7 2026-01-06
    Custom App Record Summarization 28.2.11 2025-12-11
    Customer Service Management AI agent collection 4.0.0 2025-12-11
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.3.1 2025-12-11
    Field Service Management AI agent collection 1.0.3 2025-12-11
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 28.2.3 2025-12-11
    Form data collector 2.0.0 2025-12-11
    GRC Common GenAI 21.1.8 2025-12-11
    GRC Shared GenAI 21.1.8 2025-12-11
    Group-Action Framework 5.0.4 2025-12-11
    HR Service Delivery AI agent collection 5.0.9 2025-12-11
    HR Talent AI Agent Collection 3.0.0 2025-12-11
    HR Voice AI Agents 2.0.5 2025-12-11
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 1.0.3 2025-12-11
    IRM Compliance GenAI 21.1.6 2025-12-11
    IRM Risk GenAI 21.1.6 2025-12-11
    IT Service Management AI agent collection 5.0.3 2025-12-11
    IT Service Management AI voice agent collection 1.1.4 2025-12-11
    ITOM AI Agents For Service Mapping 1.2.5 2025-12-11
    Knowledge Center 31.0.8 2025-12-11
    Knowledge Graph 6.0.6 2025-12-11
    List AI Experience 1.1.14 2026-01-20
    Manage Order Operations 1.0.2 2025-12-11
    Manufacturing Commercial Operations AI agents collection 1.0.1 2025-12-11
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 1.2.4 2025-12-11
    Model Context Protocol Server 1.1.3 2026-01-22
    Notifications Email Agents 1.0.7 2025-12-11
    Now Assist Admin Console 7.0.12 2025-12-11
    Now Assist Agents for requestor 3.0.9 2026-01-20
    Now Assist AI Agents 6.0.24 2026-03-03
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 3.0.5 2025-12-11
    Now Assist context menu 3.1.1 2026-01-22
    Now Assist Data Kit 6.0.8 2026-01-20
    Now Assist for App Engine 28.2.7 2025-12-11
    Now Assist for Collaborative Work Management (CWM) 4.0.1 2025-12-11
    Now Assist for Complaint Case (CSM) 1.0.3 2026-02-05
    Now Assist for Configuration Management Database (CMDB) 2.5.2 2025-12-11
    Now Assist for Customer Service Management (CSM) 11.0.3 2025-12-11
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 3.0.10 2025-12-11
    Now Assist for Enterprise Architecture (EA) 7.0.3 2026-01-20
    Now Assist for Environmental, Social, and Governance (ESG) 21.1.6 2025-12-11
    Now Assist for Field Service Management (FSM) 8.0.5 2025-12-11
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 5.0.0 2025-12-11
    Now Assist for Hardware Asset Management 3.0.1 2025-12-11
    Now Assist for Health and Safety 1.2.0 2026-01-20
    Now Assist for HR Service Delivery (HRSD) 12.0.7 2025-12-11
    Now Assist for IRM 21.1.6 2025-12-11
    Now Assist for IT Operations Management (ITOM) 2.4.5 2025-12-11
    Now Assist for IT Service Management (ITSM) 12.0.6 2025-12-11
    Now Assist for Legal Service Delivery 1.5.6 2026-01-20
    Now Assist for Manufacturing Commercial Operations (MCO) 1.0.1 2025-12-11
    Now Assist for Order Management 1.0.1 2026-01-20
    Now Assist for Platform 10.0.3 2025-12-11
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 21.1.4 2025-12-11
    Now Assist for Prompt Assistance 2.0.7 2026-01-20
    Now Assist for Public Sector Digital Services (PSDS) 1.2.4 2025-12-11
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.2.0 2025-12-11
    Now Assist for Sales and Order Management (SOM) 1.0.6 2026-01-20
    Now Assist for Sales and Order Management for Telecommunications 1.0.2 2026-01-20
    Now Assist for Security Incident Response (SIR) 4.2.1 2026-01-20
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.5 2026-02-05
    Now Assist for Sourcing and Procurement Operations (SPO) 8.0.0 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 8.0.0 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 6.0.2 2025-12-24
    Now Assist for Talent 1.5.1 2025-12-11
    Now Assist for Telecommunications, Media and Technology (TMT) 5.1.9 2026-02-05
    Now Assist for Third-Party Risk Management 21.1.5 2025-12-11
    Now Assist for Voice 2.0.9 2025-12-11
    Now Assist for Vulnerability Response 4.0.0 2026-01-20
    Now Assist for Workplace Service Delivery (WSD) 1.1.5 2025-12-11
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 15.3.0 2026-02-05
    Now Assist in Catalog Builder 6.0.7 2026-01-20
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.0.5 2025-12-11
    Now Assist in Conversational Catalog Request 5.2.23 2026-01-20
    Now Assist in Document Intelligence 5.0.8 2026-03-10
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 29.4.11 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 13.0.12 2025-12-31
    Now Assist in Virtual Agent Configurations 8.0.7 2025-12-11
    Now Assist Platform Skills 2.3.2 2025-12-11
    Now Assist Skill Discovery and Execution 8.0.13 2025-12-11
    Now Assist Skill Kit 7.0.14 2026-03-03
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 11.5.6 2026-02-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Recommendation template 21.1.3 2025-12-11
    RSM AI agent collection 1.2.0 2025-12-11
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 3.0.1 2025-12-11
    Summarization for Order Management 1.0.2 2025-12-11
    Telecommunications Media and Technology AI agent collection 4.0.5 2026-01-20
    Test Generation 4.0.11 2025-12-11
    Voice input for Now Assist 1.3.13 2025-12-11