---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# FSM - Foundation release notes

# FSM - Foundation release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Version history for the ServiceNow®
FSM - Foundation application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 2.1.2 - September 2026
:   Fixed Fluent conversion issues

Version 2.0.9 - August 2026
:
    * New: Fluent based development support added.
    * Changed: ServiceNow Otto is the new Al experience brand. This change is reflected in the name of ServiceNow products, including Field Service Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

Version 2.0.1 - June 2026
:
    * New:
      * AI-powered mobile form auto-fill for field technicians.
        * Field technicians can use mobile camera to capture images and auto-populate form fields via AI image recognition, supporting smart assessments, input forms, and scripted questionnaires.
        {#store-rn-fsm-foundation__ul_m5v_3lw_ljc}
      * Consistent AI visual indicators across applications.
        * AI features now display unified gradient styles and subtle animations to indicate activity in Workspace, UI16, and mobile experiences, meeting accessibility standards.
        {#store-rn-fsm-foundation__ul_n5v_3lw_ljc}
      * Parts Debrief automation in NAP and NAVA.
        * Agents can automate parts debrief workflows, handling empty work notes, invalid part usage, quantity normalization, and error scenarios.
        {#store-rn-fsm-foundation__ul_o5v_3lw_ljc}
      * Expanded AI summarization and knowledge workflows.
        * Users can trigger work order/sidebar chat summarization and knowledge article generation across platforms with role-based workflows and answer validation.
        {#store-rn-fsm-foundation__ul_p5v_3lw_ljc}
      * Create work order agent with enhanced persona coverage.
        * System supports creating work orders from text/images in NAP/NAVA with persona validation, blocking invalid content (links, code, special characters).
        {#store-rn-fsm-foundation__ul_q5v_3lw_ljc}
      * FSM AI Mandate features available on mobile and workspace.
        * FSM AI capabilities (IT automation, NAVA integration, smart assessments) are now mobile/workspace accessible with role-based access.
        {#store-rn-fsm-foundation__ul_r5v_3lw_ljc}
      * Telemetry for AI feature usage.
        * Admins/analysts can track AI lens feature usage for FSM use cases.
        {#store-rn-fsm-foundation__ul_s5v_3lw_ljc}
      * Skill refinement for FSM digital agents.
        * FSM agents enhanced for improved automation and workflow handling.
        {#store-rn-fsm-foundation__ul_t5v_3lw_ljc}
      {#store-rn-fsm-foundation__ul_vtv_3lw_ljc}
    * Changed:
      * Broadened test and validation coverage for FSM AI use cases.
        * Testing expanded across mobile/agent/NextWave experiences to certify that features meet release standards.
        {#store-rn-fsm-foundation__ul_k3g_jlw_ljc}
      * Enhanced automation for AI SKU and agent studio test cases.
        * Remaining automation scenarios completed with monitoring on latest NAP version.
        {#store-rn-fsm-foundation__ul_l3g_jlw_ljc}
      * Improved parts debrief workflow handling.
        * Better management of edge cases like unrecognized assets and invalid task states.
        {#store-rn-fsm-foundation__ul_m3g_jlw_ljc}
      * Refined questionnaire answer validation in summarization workflows.
        * Validation improved across NAP/NAVA/UI16/Workspace for task summarization.
        {#store-rn-fsm-foundation__ul_n3g_jlw_ljc}
      * Performance testing for Q1 deliveries.
        * Testing conducted to ensure system stability and responsiveness.
        {#store-rn-fsm-foundation__ul_o3g_jlw_ljc}
      {#store-rn-fsm-foundation__ul_ej4_jlw_ljc}

Version 1.0.0 - April 2026
:
    * FSM - Foundation activates the AI features included with every FSM product tier subscription. It works alongside ServiceNow Otto for Field Service Management (FSM) to enable and govern foundational AI capabilities across your field service operations.
    * Technicians and dispatchers get Work Order Task Summarization out of the box --- an AI capability that pulls together task details, work notes, activity streams, and contextual data into concise summaries. Less time digging through records, more time focused on the actual work.