Activity Timer release notes

Release version: Store

Updated June 11, 2026

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Version history for the ServiceNow® Activity Timer application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version 2.0.3 - June 2026

Fixed: PRB2017916 reduce DB queries

Version 2.0.2 - May 2026

Changed: performance improvements
Fixed various minor defects

Version 1.0.2 - March 2026

The Activity Timer is a reusable component in UI Builder that tracks the time agents spend on a specific activity, such as a record or an interaction. Providing real-time agent metrics improves visibility into time spent across channels, enabling managers to identify inefficiencies, improve resource allocation, and boost productivity.