Case lines and workflows release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Case lines and workflows application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.5.1 - June 2026
    1. Non-Glide Cobalt Raven ACLs in Product Code - Security enhancements to query access controls for Customer Service Document Template.
    2. Granular and Feature specific admin roles
    Version 4.3.0 - March 2026
    Changed: Customers now have the ability to view or create case characteristics.
    Version 4.1.0 - November 2025
    Changed: Minor improvements
    Version 4.0.0 - August 2025
    • New: Multiple entitlements support on Case lines
    • Changed: Increased length of the Character value field
    • Fixed: Minor access issues
    Version 2.2.0 - May 2025
    • New: Added support for Install base and Asset on Case lines.
    • Changed: Added above fields to existing form and list views.
    Version 2.1.0 - February 2025
    Contains minor bug fixes.
    Version 1.0.0 - November 2024
    The customer service case line feature enables the Case table to contain many line items on a case record. The line items are product instances and can be extended for various entities such as orders, order lines, invoices, invoice lines, contracts, etc.