---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Case lines and workflows release notes

# Case lines and workflows release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Case lines and workflows application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 4.6.1 - September 2026
:   Fixed: Security enhancement to query ACL enforcement in Case Lines application.

Version 4.5.5 - July 2026
:   Fixed: Security defect (PRB2036893)

Version 4.5.1 - June 2026
:
    1. Non-Glide Cobalt Raven ACLs in Product Code - Security enhancements to query access controls for Customer Service Document Template.
    2. Granular and Feature specific admin roles
    {#store-rn-csm-case-lines-workflows__ul_k5r_xcp_ljc}

Version 4.3.0 - March 2026
:   Changed: Customers now have the ability to view or create case characteristics.

Version 4.1.0 - November 2025
:   Changed: Minor improvements

Version 4.0.0 - August 2025
:
    * New: Multiple entitlements support on Case lines
    * Changed: Increased length of the Character value field
    * Fixed: Minor access issues

Version 2.2.0 - May 2025
:
    * New: Added support for Install base and Asset on Case lines.
    * Changed: Added above fields to existing form and list views.
    {#store-rn-csm-case-lines-workflows__latest-store-rn-csm-case-lines-workflows}
{#store-rn-csm-case-lines-workflows__latest-store-rn-csm-case-lines-workflows}

Version 2.1.0 - February 2025
:   Contains minor bug fixes.

Version 1.0.0 - November 2024
:   The customer service case line feature enables the Case table to contain many line items on a case record. The line items are product instances and can be extended for various
    entities such as orders, order lines, invoices, invoice lines, contracts, etc.