Alternative Dispute Resolution release notes

Release version: Store

Updated June 11, 2026

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Version history for the ServiceNow® Alternative Dispute Resolution application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version 2.0.1 - June 2026: Changes: Accessibility and Zoom reflow changes
Version 1.2.1 - May 2026: A11y improvements for reflow and zoom.
Version 1.1.1 - March 2026: Alternate dispute resolution resolve disputes between telecom service providers and consumers outside of traditional court litigation.The system performs intelligent analysis of dispute origins by examining historical customer touchpoints including support cases, billing complaints, and service problem cases, then recommends targeted remediation actions like credit issuance or billing adjustments while maintaining SLA compliance.