Enterprise Asset Management for Providers release notes

  • Release version: Store
  • Updated March 12, 2026
  • 1 minute to read

    • Version history for the ServiceNow® Enterprise Asset Management for Providers application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 1.0.1 - March 2026
    Fixed: Translation supports multiple languages.
    Version 1.0.0 - December 2025
    • The Provider RMA capability within Enterprise Asset Management enables Device as a Service (DaaS) providers, vendors, and manufacturers to manage Return Merchandise Authorization (RMA) workflows and inbound asset orders from a single location. This feature streamlines provider-side asset life-cycle operations, reducing complexity and improving efficiency.
    • Provider-focused workflowsAdds specialized flows for RMA response orders (repair or replacement of defective assets) and inbound asset orders (fulfillment of customer asset requests).
    • New roles
      • Provider Asset Manager – Oversees provider asset life-cycle and RMA processes.
      • Provider Asset Technician – Executes operational tasks for RMA response orders and inbound asset orders.
    • Architecture & integration
      • Built as a top-level application, similar to EAM for Healthcare, Facilities, and DCNAM.
      • Compatible with Yokohama and later releases.
      • Designed for future independent licensing, if required.
    • Data model & components
      • New tables for enterprise RMA orders, extending ITAM common RMA structures.
      • Record producer-based approach for flexible request handling.
    • Business outcomes
      • Consolidates provider operations for RMA and asset fulfillment.
      • Reduces manual effort and accelerates turnaround for defective asset replacement.
      • Improves visibility and compliance across provider workflows.