---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Conversational Integration with WhatsApp (powered by Twilio) release notes

# Conversational Integration with WhatsApp (powered by Twilio) release notes {#ariaid-title1}

Release version: Store  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Conversational Integration with WhatsApp (powered by Twilio) on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 2.0.12 - March 2026
:   Fixed: All system messages are now sent to the user (e.g. AI disclaimer).

Version 2.0.11 - December 2025
:   Minor bug fixes

Version 2.0.10 - May 2025
:   Minor bug fixes.{#store-rn-csm-conversational-integration-whatsapp__latest-store-rn-csm-conversational-integration-whatsapp}
{#store-rn-csm-conversational-integration-whatsapp__latest-store-rn-csm-conversational-integration-whatsapp}

Version 2.0.8 - November 2024
:
    * Fixed:
      * AI Search cosmetic issues
      * Agents downloading images

Version 2.0.6 - August 2024
:   Fixed: Support for AI Search cards.

Version 2.0.3 - August 2021
:
    * New:
      * Agent-initiated conversations
      * System-initiated conversations
      * Rich messaging including support for emojis and formatting
      * Consumer-grade search experience via AI Search applications.
      {#store-rn-csm-conversational-integration-whatsapp__ul_kd4_zvg_mqb}

Version 1.0.1 - February 2021
:   New: Enable brands to engage with their customers using the WhatsApp messaging app. The app requires subscription to the Twilio services.