Conversational Integration with WhatsApp (powered by Twilio) release notes

  • Release version: Store
  • Updated March 12, 2026
  • 1 minute to read

    • Version history for the Conversational Integration with WhatsApp (powered by Twilio) on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.0.12 - March 2026
    Fixed: All system messages are now sent to the user (e.g. AI disclaimer).
    Version 2.0.11 - December 2025
    Minor bug fixes
    Version 2.0.10 - May 2025
    Minor bug fixes.
    Version 2.0.8 - November 2024
    • Fixed:
      • AI Search cosmetic issues
      • Agents downloading images
    Version 2.0.6 - August 2024
    Fixed: Support for AI Search cards.
    Version 2.0.3 - August 2021
    • New:
      • Agent-initiated conversations
      • System-initiated conversations
      • Rich messaging including support for emojis and formatting
      • Consumer-grade search experience via AI Search applications.
    Version 1.0.1 - February 2021
    New: Enable brands to engage with their customers using the WhatsApp messaging app. The app requires subscription to the Twilio services.