---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Advanced Recommended actions for ITSM release notes

# Advanced Recommended actions for ITSM release notes {#ariaid-title1}

Release version: Store  
Updated August 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ITSM Recommended Actions for ITSM - Advanced application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 8.1.1 - August 2026
:   Fixed: Defects

Version 8.1.0 - September 2025
:   Changed: Ensured that updating the incident in 'Update incident attributes' flow works for authorized roles.

Version 8.0.2 - August 2025
:   Fixed minor issues.

Version 8.0.1 - May 2025
:
    * New:
      * Using Task Intelligence:
        * Recommends similar incidents to propose a major incident
        * Recommends similar active major incidents which the current incident can be linked to
    * Changed:
      * Enabled full-view search
      * Reduced loading times for opening and attaching KB articles
      * UI button for attaching KB articles renamed "Attach and add link in comment"
    {#store-rn-itsm-advanced-recommended-actions__latest-store-rn-itsm-advanced-recommended-actions}
{#store-rn-itsm-advanced-recommended-actions__latest-store-rn-itsm-advanced-recommended-actions}

Version 7.0.0 - November 2024
:
    * New:
      * New Recommended Action and scripted resource generator to surface similar Problems on Incident
      * New Recommended Action and scripted resource generator to surface similar Change Requests on Incident

Version 5.1.3 - August 2024
:   No changes. Bumped up for dependency change.

Version 5.0.0 - May 2024
:   Minor fixes.

Version 4.2.0 - February 2024
:
    * Changed:
      * Now view one or more recommendations within the field on SOW
      * Now Genius results and AI search results for KB articles can be seen in recommendations panel.

Version 4.1.0 - November 2023
:   No changes. Release version due to a dependent app version upgrade.

Version 4.0.0 - November 2023
:
    * New:
      * Changes in Recommended Actions
      * Changes in Task Intelligence Admin Console

Version 3.1.0 - September 2023
:   Changed: Version number update for dependent app version

Version 3.0.0 - August 2023
:   Recommended Actions for ITSM - Advanced app provides contextual and actionable real-time recommendations for Service Operations Workspace along with workspace configurations
    that show recommendations in the contextual side panel and form fields.