Advanced Recommended actions for ITSM release notes

  • Release version: Store
  • Updated September 10, 2025
  • 1 minute to read

    • Version history for the ITSM Recommended Actions for ITSM - Advanced application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 8.1.0 - September 2025
    Changed: Ensured that updating the incident in 'Update incident attributes' flow works for authorized roles.
    Version 8.0.2 - August 2025
    Fixed minor issues.
    Version 8.0.1 - May 2025
    • New:
      • Using Task Intelligence:
        • Recommends similar incidents to propose a major incident
        • Recommends similar active major incidents which the current incident can be linked to
    • Changed:
      • Enabled full-view search
      • Reduced loading times for opening and attaching KB articles
      • UI button for attaching KB articles renamed "Attach and add link in comment"
    Version 7.0.0 - November 2024
    • New:
      • New Recommended Action and scripted resource generator to surface similar Problems on Incident
      • New Recommended Action and scripted resource generator to surface similar Change Requests on Incident
    Version 5.1.3 - August 2024
    No changes. Bumped up for dependency change.
    Version 5.0.0 - May 2024
    Minor fixes.
    Version 4.2.0 - February 2024
    • Changed:
      • Now view one or more recommendations within the field on SOW
      • Now Genius results and AI search results for KB articles can be seen in recommendations panel.
    Version 4.1.0 - November 2023
    No changes. Release version due to a dependent app version upgrade.
    Version 4.0.0 - November 2023
    • New:
      • Changes in Recommended Actions
      • Changes in Task Intelligence Admin Console
    Version 3.1.0 - September 2023
    Changed: Version number update for dependent app version
    Version 3.0.0 - August 2023
    Recommended Actions for ITSM - Advanced app provides contextual and actionable real-time recommendations for Service Operations Workspace along with workspace configurations that show recommendations in the contextual side panel and form fields.