Visa Spoke release notes

  • Release version: Store
  • Updated May 5, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Visa Spoke release notes

    The Visa Spoke is a ServiceNow application that integrates with Visa's REST APIs, enabling customers to efficiently manage payment and security data directly within the ServiceNow platform. It supports transaction searches, dispute management, merchant collaboration, and enhanced security features. The spoke facilitates streamlined workflows by connecting Visa capabilities with ServiceNow’s Integration Hub and other spokes.

    Show full answer Show less

    Key Features

    • Dispute Management Enhancements: Recent updates include support for Visa Dispute Intelligence (VDI) scores, expanded dispute questionnaire fields aligned with Visa revisions, and improved data fields for dispute tracking such as merchant acceptance indicators.
    • Integration Hub Actions: The spoke provides a variety of actions like image lookups, report outputs, downloading and attaching images, and associated transaction list retrieval. Older versions of these actions have been deprecated in favor of updated Builder and Parser actions for better workflow integration.
    • API and Data Improvements: Enhanced responses now include JSON formatted data and raw Visa response data, improving data accessibility and troubleshooting capabilities. Labeling and field naming have been standardized for clarity and consistency.
    • Global Support: Added translations for multiple languages to accommodate a global user base.
    • New Service Support: Added actions to support the Visa Stop Payment Service, expanding the range of financial controls available through the spoke.

    Practical Benefits for ServiceNow Customers

    • Improved dispute resolution workflows with richer data and updated Visa API compliance, enabling more informed decision-making.
    • Enhanced reliability and consistency in workflow executions through fixes to action output structures and input handling.
    • Greater flexibility in workflow design by leveraging updated Builder and Parser actions, facilitating easier maintenance and future-proofing integrations.
    • Ability to incorporate Visa payment services such as stop payments directly within ServiceNow workflows, increasing operational efficiency.
    • Better user experience and accessibility owing to standardized field labels and multilingual support.

    Expectations and Next Steps

    ServiceNow customers using the Visa Spoke can expect ongoing improvements aligned with Visa’s API versions and business requirements. To maximize benefits, customers should stay current with version updates, review new action capabilities, and adjust workflows accordingly to leverage enhanced data fields and services. Consulting the ServiceNow Store listing is recommended for system requirements and compatibility details.

    Version history for the Visa Spoke application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.5.2 - May 2026
    Fixed: Fixed dispute questionnaire spoke regression issue
    Version 2.5.1 - April 2026
    • Changed:
      • Updated dispute lookup responses to include JSON formatted data and raw response from Visa for better data accessibility and troubleshooting.
      • Enhanced transaction detail lookups to include raw response data from Visa alongside structured transaction information.
      • Updated dispute questionnaire submission to support additional fields and validation requirements per Visa revision 26.1.
      • Updated exception request submission to align with latest Visa API specifications.
      • Updated fraud bundle dispute questionnaire to support new data fields required by Visa.
      • Enhanced dispute pre-arbitration detail lookups to support new request parameters and response fields.
      • Updated dispute detail responses to include merchant acceptance indicator field for better dispute tracking.
      • Fixed attachment object naming in arbitration and compliance workflows for proper file handling.
      • Added translations for multiple languages to support global users.
    Version 2.4.0 - March 2026
    • New:
      • Added a copy of the **Look up Image** action as a Builder and Parser action; marked the existing action as Deprecated.
      • Added a copy of the **Look up Report Output** action as a Builder and Parser action; marked the existing action as Deprecated.
      • Added a copy of the **Download and Attach Image** action as a Builder and Parser action; marked the existing action as Deprecated.
      • Added a copy of the **Look up Associated Transaction List** action as a Builder and Parser action; marked the existing action as Deprecated.
    Version 2.2.2 - December 2025
    Fixed: Look up Dispute Pre Arbitration Details Response Parser: Resolved an issue with the output object structure in the action type definition by removing unnecessary metadata fields. This ensures proper action status handling and improves reliability of workflow executions.
    Version 2.2.1 - October 2025
    • New:
      • Visa 25.2 Integration: Added new fields for Visa spoke integration, enhancing the dispute management capabilities. Supports fetching the Visa Dispute Intelligence (VDI) score, which provides essential metrics for informed decision-making throughout the dispute process.
      • Hypersearch Functionality: Implemented new hypersearch features as part of Visa 25.2 revision, providing improved search capabilities for dispute resolution.
    • Changed:
      • Label Improvements: Updated label from "Info" to "Information" across multiple action definitions, enhancing clarity and consistency in the user interface.
      • Field Name Standardization: Changed "Probability Of Success" to "Probability of Success" for better readability and consistency.
      • Field Label Enhancement: Expanded abbreviated label "Include Prediction Details Ind" to the more descriptive "Include Prediction Details Indicator" for improved user understanding.
    • Fixed:
      • Resolved issue with inconsistent field labeling by changing "Include Prediction Details Ind" to "Include Prediction Details Indicator".
      • Field Naming Consistency: Fixed inconsistencies in field naming conventions across the Visa integration components.
    Version 2.0.0 - May 2025
    • New: Added spoke actions to support the Visa Stop Payment Service in Integration Hub.
    • Fixed: Resolved an issue with missing API Endpoint and Resource path in spokes.
    Version 1.3.0 - April 2025
    Changed
    • Modifies VISA actions with respect to visa 25.1 revision
    Version 1.2.3 - March 2025
    Fixed the issue with improper empty inputs that are being passed when subflows are called through scripts.
    Version 1.2.2 - February 2025
    • Added:
      • New spoke to download and attach an image from a Visa document ID.
      • New spoke to accept a dispute.
    • Improvement:
      • Added more fields in output of the spoke action
    • Fixes:
      • Updated the internal name of the case filing amount in the spoke action.
      • Corrected the Dispute Category from string type to object.
      • Corrected the Dispute amount from string to object.
      • Fixed issues by cleaning up invalid input values of the spoke action.
      • Modified the input structure for a spoke.
    Version 1.1.1 - October 2024
    Changed: Updated all actions with Visa Resolve Online (VROL) Release 24.2 revision changes as released by Visa.
    Version 1.0.1 - May 2024
    Fixed category mismatches in Actions.
    Version 1.0.0 - February 2024

    The Visa spoke allows ServiceNow to connect with Visa's REST APIs, providing customers quick access to payment, and security data. Customers can use the spoke to search for transactions, collaborate with merchants, manage disputes, and perform other functions with updated security. It also enables them to resolve disputes, access data, and utilize other features. By integrating with the ServiceNow platform and other spokes, customers can create more complex workflows to fit their needs.