Version history

Version 4.0.0 - June 2026

• The HR Metrics for "Avg. # of activities per onboarding case", "Avg. # of activities per offboarding case", and "Avg. # of activities per transfer case" under the Optimize Employee Lifecycle Event Support objective were displaying incorrect values due to recent HR product updates. As a result, the affected metrics were unable to collect and report data accurately. This has now been corrected to ensure accurate reporting of onboarding, offboarding, and transfer case activities across dashboards and reports.
• Compatible: Yokohama, Zurich, Australia

Version 3.0.1 - December 2025

Compatible: Yokohama, Zurich.

Version 2.1.0 - February 2025

• Fixed: Metrics involving active user counts (or other queries that rely on a change of state) are now excluded from historical data collection for periods exceeding one month. This change ensures data accuracy, as such metrics cannot be reliably captured using point-in-time queries.
• Compatible: Washington DC, Xanadu, Yokohama

Version 2.0.0 - December 2024

• The Impact Value Management Data Collection Dashboard for HR Service Delivery (HRSD) gives Impact customers an automated solution for gathering standard ServiceNow value metrics, enhancing their value journey.
• Sharing Metrics with ServiceNow ServiceNow's integration gathers value metrics from customer instances on a monthly basis. Please note that integration with ServiceNow's centralized Impact instance is not available for Regulated customers (Standalone and SSP) and may necessitate granting user access for instances using the ServiceNow SNC security plugin. The Data Collection Apps will remain functional even if the integration with ServiceNow is unavailable; however, Metrics Data will need to be transferred manually in such cases.