Metric Intelligence release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Metric Intelligence Release Notes

    The Metric Intelligence application on the ServiceNow Store provides advanced capabilities for metric data ingestion, anomaly detection, alerting, and correlation with events and logs. It supports integrations with various metric sources such as Kafka, Datadog, Dynatrace, AWS, and SCOM, enabling real-time monitoring and operational insights. The application evolves through regular releases that enhance functionality, improve performance, fix defects, and maintain compatibility with platform upgrades and external systems.

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    Key Features

    • Metric Connectors: Integrations with Kafka, Datadog, Dynatrace, AWS (supporting multiple subscriptions per instance), and SCOM 2025 ensure seamless metric ingestion from diverse environments.
    • Metric Rules Application: Introduced in version 2.5.0, allows configuration and management of manual alert thresholds for metrics, enhancing alert customization.
    • Advanced Promotion Engine (APE): Automates promotion of anomaly alerts to IT alerts based on predefined conditions, improving alert relevance and reducing noise.
    • Enhanced Visualization: Experimental list alert preview panel includes line charts showing metric data at anomaly times, aiding quick analysis.
    • Self-Monitoring and Noise Tuning: Built-in alerts for metric collection issues and tuning of MetricBase connections reduce false alerts and improve signal quality.
    • Performance and Scalability: Ongoing improvements, including automatic updates to the APE plugin and fixes for performance issues at scale.

    Key Outcomes for ServiceNow Customers

    • Improved Metric Data Integration: Customers can ingest and analyze metrics from multiple sources in real time, enabling comprehensive monitoring across hybrid environments.
    • Reliable Alerting and Anomaly Detection: With enhanced metric rules and the Advanced Promotion Engine, customers gain precise control over alert thresholds and can reduce alert fatigue.
    • Compatibility and Upgrade Readiness: Support for latest versions like SCOM 2025 and fixes for domain separation and resource mapping ensure smooth upgrades and operational continuity.
    • Enhanced User Experience: Visualization improvements and resolved timezone and localization issues facilitate easier interpretation of metric anomalies and alerts.
    • Operational Efficiency: Self-monitoring features help proactively identify metric collection problems, enabling faster troubleshooting and maintenance.

    Version history for the Metric Intelligence application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.8.0 - June 2026
    Fixed: Minor issue in the error log registration causing some group alerts to present the metric line chart [in Express List, preview panel] with an error
    Version 2.7.11 - December 2025
    • New:
      • Kafka metrics connector instance: New Kafka connector to stream time-series metric data from Kafka topics into ServiceNow Metric Intelligence for real-time monitoring, anomaly detection, and alerting.
      • Datadog metrics connector instance: Out-of-the-box Datadog metric connector to integrate Datadog metrics with ServiceNow Metric Intelligence, enabling anomaly detection, metric visualization, enrichment, and correlation of metric anomalies with events and log alerts.
      • Added support for multiple subscriptions of AWS account: Enable one AWS Connector instance to support multiple subscription IDs, eliminating additional instances per subscription.
      • Dynatrace metric connector from Integrations Launchpad: Set the Dynatrace metric connector from the Integration Launchpad to bring metrics from Dynatrace into ServiceNow Metric Intelligence.
      • Added support for SCOM 2025 version:Check SCOM 2025 compatibility with the current code, ensuring that the connector setup, alert collection, and Metric Intelligence data ingestion work seamlessly with the latest SCOM release. This helps maintain integration reliability, reduces configuration errors, and ensures smooth upgrade readiness.
    • Fixed:
      • Incorrect Resource Type Mapping:Fixed an issue where the CI metric resource table populated wrong values for Resource Type after Xanadu upgrade.
      • Metric rules
        • Resolved defect causing improper domain separation in Metric rules, ensuring correct data isolation across domains.
        • Prevented use of unsupported virtual fields as filter criteria in Metric Rule tags
        • Fixed an issue where Metric Rule creation failed with “Duplicate levels are not allowed” due to duplicate level values
      • MetricBase Self-Monitor NoiseTuned self-monitoring for MetricBase connections to reduce excessive alerts and improve signal-to-noise ratio.
    Version 2.7.1 - August 2025
    • New: Exp. List Alert Preview Panel now supports a new line chart showing the metric data at the time the anomaly took place.
    • Fixed:
      • Resolved a problem in creating events when the static threshold is based on fields found on a CI class table
      • Timezone changes issue fixed
    Version 2.6.3 - May 2025
    Changed: The Metric Intelligence plugin will automatically pull the latest 'Advanced Promotion Engine' plugin for anomaly promotion.
    Version 2.5.3 - June 2024
    • Fixed:
      • Fixes for translation and localization issues.
      • Added a missing menu item.
      • Fix auto sync of existing threshold rules with new registered metrics.
      • Fix the CMDB relations when creating records in sa_threshold_map.
    Version 2.5.0 - February 2024
    New: Metric Rules (New application) is now part of Metric Intelligence, providing new experience setting and managing alert manual thresholds for metrics. Refer to "Metric Rules" store page for more details.
    Version 2.2.3 - May 2023
    • New: Self-monitoring alerts in case metrics are not being collected.
    • Fixed: Advanced Promotion Engine (APE) performance issues in scale.
    Version 2.0.0 - March 2023
    New: Advanced Promotion Engine - Allows promotion of anomaly alerts to IT alerts only if they meet a set of predefined conditions
    Version 1.3.0 - May 2022
    • New: Scale and performance numbers added to documentation
    • Fixed: Threshold crossing events don't bind to CIs