--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Metric Intelligence release notes # Metric Intelligence release notes {#ariaid-title1} Release version: Store Updated August 6, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Metric Intelligence Release Notes The Metric Intelligence application on the ServiceNow Store provides advanced capabilities for metric monitoring, anomaly detection, alerting, and integration with external data sources. The release notes document incremental improvements, new features, and fixes from version 1.3.0 (May 2022) through version 2.8.5 (August 2026), focusing on enhanced data integration, alert management, and system compatibility. Show full answer Show less ## Key Features * **New Connectors and Integrations:** Added Kafka and Datadog connectors to stream and visualize real-time metrics within ServiceNow. Dynatrace metrics are now accessible via the Integration Launchpad. AWS connector enhancements allow support for multiple subscription IDs within a single instance. * **Metric Rules Application:** Introduced in version 2.5.0, this application enables users to set and manage manual alert thresholds for metrics, improving alert customization and control. * **Advanced Promotion Engine (APE):** Enables promotion of anomaly alerts to IT alerts based on predefined conditions, with automatic plugin updates to ensure performance and scalability. * **Self-Monitoring and Noise Reduction:** Implemented noise tuning for MetricBase connections and added self-monitoring alerts to notify when metric collection fails, enhancing signal quality and reliability. * **Visualization Enhancements:** Express List Alert Preview Panel now includes a line chart showing metric data at the anomaly time, aiding in faster issue analysis. * **Compatibility and Support:** Ensured support for the latest SCOM 2025 version and fixed resource type mapping after upgrades, maintaining smooth integration with external systems. ## Fixes and Improvements * Resolved errors causing incorrect display of metric line charts in group alerts. * Fixed domain separation issues in Metric Rules to preserve data isolation. * Prevented use of unsupported virtual fields in filter criteria and addressed duplicate level errors in Metric Rule creation. * Corrected timezone issues impacting event creation based on static thresholds. * Addressed localization and translation problems and fixed menu items and CMDB relation mappings. ## What ServiceNow Customers Can Expect With these updates, customers benefit from improved real-time metric integration across multiple platforms, enhanced alert customization through Metric Rules, and reliable anomaly detection powered by the Advanced Promotion Engine. Noise tuning and self-monitoring reduce false alerts, while visualization improvements provide clearer insights directly from alert previews. Compatibility with newer system versions ensures seamless upgrades and integration continuity. Overall, these enhancements help optimize monitoring workflows, reduce alert fatigue, and enable faster, more accurate incident response. Version history for the Metric Intelligence application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 2.8.5 - August 2026 : Fixed: A minor issue in the error log registration has been resolved, which previously caused some group alerts to display the metric line chart with an error in the Express List preview panel. Version 2.8.0 - June 2026 : Fixed: Minor issue in the error log registration causing some group alerts to present the metric line chart \[in Express List, preview panel\] with an error Version 2.7.11 - December 2025 : * New: * Kafka metrics connector instance: New Kafka connector to stream time-series metric data from Kafka topics into ServiceNow Metric Intelligence for real-time monitoring, anomaly detection, and alerting. * Datadog metrics connector instance: Out-of-the-box Datadog metric connector to integrate Datadog metrics with ServiceNow Metric Intelligence, enabling anomaly detection, metric visualization, enrichment, and correlation of metric anomalies with events and log alerts. * Added support for multiple subscriptions of AWS account: Enable one AWS Connector instance to support multiple subscription IDs, eliminating additional instances per subscription. * Dynatrace metric connector from Integrations Launchpad: Set the Dynatrace metric connector from the Integration Launchpad to bring metrics from Dynatrace into ServiceNow Metric Intelligence. * Added support for SCOM 2025 version:Check SCOM 2025 compatibility with the current code, ensuring that the connector setup, alert collection, and Metric Intelligence data ingestion work seamlessly with the latest SCOM release. This helps maintain integration reliability, reduces configuration errors, and ensures smooth upgrade readiness. {#store-rn-itom-metric-intelligence__ul_ixr_skq_jhc} * Fixed: * Incorrect Resource Type Mapping:Fixed an issue where the CI metric resource table populated wrong values for Resource Type after Xanadu upgrade. * Metric rules * Resolved defect causing improper domain separation in Metric rules, ensuring correct data isolation across domains. * Prevented use of unsupported virtual fields as filter criteria in Metric Rule tags * Fixed an issue where Metric Rule creation failed with "Duplicate levels are not allowed" due to duplicate level values {#store-rn-itom-metric-intelligence__ul_zdf_tkq_jhc} * MetricBase Self-Monitor NoiseTuned self-monitoring for MetricBase connections to reduce excessive alerts and improve signal-to-noise ratio. {#store-rn-itom-metric-intelligence__ul_clk_tkq_jhc} Version 2.7.1 - August 2025 : * New: Exp. List Alert Preview Panel now supports a new line chart showing the metric data at the time the anomaly took place. * Fixed: * Resolved a problem in creating events when the static threshold is based on fields found on a CI class table * Timezone changes issue fixed Version 2.6.3 - May 2025 : Changed: The Metric Intelligence plugin will automatically pull the latest 'Advanced Promotion Engine' plugin for anomaly promotion.{#store-rn-itom-metric-intelligence__latest-store-rn-itom-metric-intelligence} {#store-rn-itom-metric-intelligence__latest-store-rn-itom-metric-intelligence} Version 2.5.3 - June 2024 : * Fixed: * Fixes for translation and localization issues. * Added a missing menu item. * Fix auto sync of existing threshold rules with new registered metrics. * Fix the CMDB relations when creating records in sa_threshold_map. Version 2.5.0 - February 2024 : New: Metric Rules (New application) is now part of Metric Intelligence, providing new experience setting and managing alert manual thresholds for metrics. Refer to "Metric Rules" store page for more details. Version 2.2.3 - May 2023 : * New: Self-monitoring alerts in case metrics are not being collected. * Fixed: Advanced Promotion Engine (APE) performance issues in scale. {#store-rn-itom-metric-intelligence__ul_n4s_tlf_3xb} Version 2.0.0 - March 2023 : New: Advanced Promotion Engine - Allows promotion of anomaly alerts to IT alerts only if they meet a set of predefined conditions Version 1.3.0 - May 2022 : * New: Scale and performance numbers added to documentation * Fixed: Threshold crossing events don't bind to CIs