Customer Service Install Base Management release notes

  • Release version: Store
  • Updated March 12, 2026
  • 1 minute to read

    • Version history for the Customer Service Install Base Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.5.0 - March 2026
    • New: Data model changes to support related pricing in sold products.
    • Added a new field 'Derived price' on the sold product table.
    • Added a new field 'Contributing sold product' on the sold product pricing adjustments table.
    Version 4.4.1 - February 2026
    • New: Reference added to support Billing Accounts for sold products.
    • Changed: Enhanced sold product workflows to honour the start and end dates of the products.
    • Fixed: Minor defects
    Version 4.2.1 - January 2026
    Changed: Minor security defect fixes and enhancements.
    Version 4.1.0 - December 2025
    • Changed:
      • Minor enhancements
        • Split from and Split from root to track lineage during upsells, downsells, and expiration date changes ensuring accurate order management, compliance, and analytics.
        • Enables user with feature admin role to manage administrative tasks like read, write, create, delete, data view, and case view related to install base and sold product related entities.
    Version 3.2.0 - August 2025
    • New:
      • Support to capture provider service organization and unique identifier on the install base item table
      • Support to capture pricing information and pricing adjustments on the sold product table
    • Changed: Support for the base table of install base item on the cmdb model category
    • Fixed: Minor bug fixes
    Version 3.1.2 - June 2025
    Minor bug fixes.
    Version 3.1.0 - May 2025
    New: Data classifications for install base item and sold product tables.
    Version 3.0.0 - February 2025
    Enables customers to capture the current state of their install base and establish the relationship to any downstream entities that might impact their functioning.