---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# External Agent Management Util Pack release notes

# External Agent Management Util Pack release notes {#ariaid-title1}

Release version: Store  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the External Agent Management Util Pack application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 1.2.0 - August 2025
:   Bug fixes.

Version 1.1.0 - August 2024
:   Changed: Added domain column in agent mapping table for use by domain separated apps.{#store-rn-csm-external-agent-mgmt-util-pack__latest-store-rn-csm-external-agent-mgmt-util-pack}
{#store-rn-csm-external-agent-mgmt-util-pack__latest-store-rn-csm-external-agent-mgmt-util-pack}

Version 1.0.0 - February 2024

:   External Agent Management Util Pack allows Amazon Connect integration to sync Agent ID between Amazon Connect and ServiceNow.