External Agent Management Util Pack release notes

Release version: Store

Updated July 31, 2025

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Version history for the External Agent Management Util Pack application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 1.2.0 - August 2025: Bug fixes.
Version 1.1.0 - August 2024: Changed: Added domain column in agent mapping table for use by domain separated apps.
Version 1.0.0 - February 2024: External Agent Management Util Pack allows Amazon Connect integration to sync Agent ID between Amazon Connect and ServiceNow.