Product and pricing rules release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Product and Pricing Rules Release Notes

    The Product and Pricing Rules application on the ServiceNow Store provides a structured framework using decision tables to define business rules related to pricing and product offers. These rules include price adjustments and product offer eligibility, based on multiple criteria such as sales channel, customer type, and region, defined through context variables. The application evolves through regular updates, enhancing performance, security, and feature capabilities to support complex pricing strategies and product configurations.

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    Key Features and Updates

    • Decision Table Framework: Enables defining pricing and product rules based on multiple contextual attributes, allowing granular control over pricing adjustments and eligibility.
    • Context Variables: Used to specify dimensions like sales channel, customer type, and region, now expanded to include service location and transaction line variables for eligibility rules.
    • Pricing Plan Implementation: Introduced in November 2024 with strict sequencing of price adjustments and support for location-based eligibility.
    • Price Increase Defaulting Matrix: Added in March 2026 to support Ramp API and Renewal API processes, with validation for derived pricing matrix rules.
    • Admin Roles: Support for granular administrative roles was introduced to enhance security and role-based access.
    • Performance Enhancements: Multiple releases focused on improving pricing call performance, fixing slow log access, and optimizing rule matrix versioning for large datasets.
    • Security Fixes: Included in the latest version (10.3.0, June 2026) to ensure robust protection.
    • Rule Matrix Improvements: Auto-update of matrix type field choices and enforcement of mandatory fields to streamline rule management.

    Practical Implications for ServiceNow Customers

    • Customers can define complex, multi-criteria pricing and eligibility rules that dynamically adjust based on contextual variables relevant to their business needs.
    • Improved performance and stability reduce processing time for pricing calls and management of large decision tables, enhancing user experience and operational efficiency.
    • New and enhanced validation and sequencing rules ensure pricing adjustments are accurate, consistent, and aligned with business plans.
    • Expanded context variables and eligibility support enable more precise targeting of pricing strategies, including location-based rules and line-level variables.
    • Granular admin roles allow better control over who can manage and modify pricing and product rules, supporting compliance and governance requirements.
    • Regular updates ensure the application remains secure and compatible with evolving ServiceNow platform capabilities.

    Version history for the Product and pricing rules application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 10.3.0 - June 2026
    • Fixed:
      • Performance enhancements
      • Security fixes
    Version 10.2.0 - May 2026
    • New:
      • External ID field added to Context Variable, CostBook, and CostBook Line tables, read-only after initial save.
      • Rule matrices now automatically reflect new matrix type field choices without manual reconfiguration.
    • Fixed:
      • Rule matrix versioning hangs or fails on large decision tables.
      • Matrix type field not enforced as mandatory during rule matrix creation.
      • Discounts silently skipped when product offering and product offering family context variables used together.
      • Performance: Deprecated generateNewCode()replaced in context rule management plugin.
      • Performance: Pricing engine log slow to open with large number of sys log records.
    Version 10.1.0 - April 2026
    • Fixed:
      1. Issue with published matrix not updating on published pricing plan.
      2. Issue with manual Pricing adjustments are not returned when pricing is called during MACD add.
    Version 10.0.0 - March 2026
    • New:
      • Added Price Increase Defaulting Matrix for Ramp API & Renewal API
      • Validation added for "Derived Pricing Matrix" rules
    Version 9.1.0 - January 2026
    • Fixed:
      • Apply List Price or Base Price based on pricing plan price point.
      • Incorrect pricing adjustments where multiplelist price adjustments are created with the same values.
    Version 9.0.0 - December 2025
    New: Support for granular admin roles.
    Version 7.0.0 - August 2025
    New: Support for product attribute-based costing.
    Version 6.0.0 - May 2025
    Fixed: Few minor bug fixes.
    Version 5.0.0 - February 2025
    • New: Performance improvement of pricing calls
    • Fixed:
      • How sequence is derived for Price Adjustments from Pricing Plan
      • The price override adjustment calculation
    Version 4.0.2 - January 2025
    • Changed:
      • When adjustments records are created for price override, the pricing engine will always consider the rolling list price as the base price for adjustment calculations.
      • Sequencing of adjustments within a pricing plan step and across pricing plan steps will be followed strictly per the pricing plan sequence and matrix priority, with no exceptions to price overrides.
    Version 4.0.0 - November 2024
    1. Pricing Plan implementation
    2. Service location context variables are added to matrix inputs.
    3. Supported context types value changed to transaction header and transaction line in matrix type records, for Eligibility rules.
    4. Eligibility rules to support line level variables like shipping location.
    5. SA linked order to support location based eligibility
    Version 3.0.1 - August 2024
    Product and pricing rules is a structured framework based on decision tables to define business rules related to pricing and product. They include rules such as price adjustments rules and product offer eligibility rules. The rules are defined based on multiple criteria or attributes. These criteria can include dimensions such as sales channel, customer types, regions, and so on. These dimensions can be defined using context variables.