Bot Interconnect release notes

  • Release version: Store
  • Updated March 12, 2026
  • 1 minute to read

    • Version history for the Bot Interconnect application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.7.1 - March 2026
    Fixed: Minor defects.
    Version 1.7.0 - August 2025
    Security bug fixes.
    Version 1.6.0 - February 2025
    Fixed bugs.
    Version 1.5.0 - March 2024 (Vancouver)
    New: A new topic block created to support LLM.
    Version 1.4.1 - March 2024
    A new topic block created to support the LLM conversation.
    Version 1.3.0 - February 2024
    • New: Messages triggered from the secondary bot live agent include agent information.
    • Minor fixes.
    Version 1.2.0 - August 2023
    • New:
      • Enable live agent connection on the primary instance.
      • Added support for bot federation.
    Version 2.0.1 - February 2023
    • Virtual Agent Bot Interconnect functions as the primary bot in a diverse chat environment. It can help you reduce complexity and create a unified chat experience for your end users. Virtual Agent Bot Interconnect gives your end users access to multiple channels and a wide variety of enterprise tasks that are available from ServiceNow.
    • Bot Interconnect provides the following benefits:
      • Ready integration with third-party bots such as Google Dialogflow and Microsoft Power Virtual Agents.
      • Easy integration with ServiceNow Virtual Agent bots on other instances.
      • Intent discovery in Bot Interconnect across all skills that are supported by the primary and secondary bots.
      • Bot Interconnect provides a common conversation model and data storage, which unifies reporting and analytics.