Conversational SMS Integration with Twilio release notes

  • Release version: Store
  • Updated December 11, 2025
  • 1 minute to read

    • Version history for the Conversational SMS Integration with Twilio on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.2.4 - December 2025 (Zurich)
    Minor bug fixes and enhancements.
    Version 1.0.4 - September 2020
    Conversational SMS integration with Twilio support for Default Rich Controls
    Version 1.0.3 - July 2020
    Conversational SMS integration with Twilio is added as a new messaging channel supporting Virtual Agent.