Product Inventory Advanced release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Product Inventory Advanced release notes

    The Product Inventory Advanced application on the ServiceNow Store provides comprehensive capabilities for managing product inventory and characteristics, enabling enterprises to track products delivered to customers. It includes an API called the Product Inventory Open API for programmatic creation and retrieval of product inventory data. The application evolves regularly, adding features, fixing defects, and aligning with platform standards and TMF API specifications.

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    Key Features and Enhancements

    • Product Inventory Management: Introduced in version 1.0.0, including product inventory and characteristics tables to store delivered product instances.
    • API Support: Product Inventory Open API enables programmatic creation and retrieval of inventory data, with enhancements to update inventory based on product specification changes (v7.0.1) and support for external product inventory IDs (v5.0.0).
    • Pricing and Subscription: Added pricing-related fields and delta pricing capabilities (v12.0.0), plus support for pricing and subscription configuration on inventory entities (v7.4.0).
    • Customer Portal Access: Enabled customer personas to access product inventory via Business portal with list view functionality (v8.1.0 and v8.2.0).
    • MACD Operations: Introduced Modify, Disconnect, Suspend, and Resume (MACD) flows for product inventory, enabling change orders and quotes from customer account pages (v7.2.0).
    • TMF API Compliance: Adjustments to support TMF 637 API schema updates and TMF641 Service Order Spoke for southbound actions, including suspend, restore, and order cancellation handling (v4.0.0, v7.1.1).
    • UI and Usability Enhancements: Added specification class column to identify product specification types and improved list views for better inventory management visibility.
    • Security and Stability: Minor security fixes in recent releases (v13.0.1, v14.0.1) and ongoing internal optimizations aligning with Now Engineering standards.

    Practical Benefits for ServiceNow Customers

    • Enables detailed tracking and management of products delivered to customers within your ServiceNow environment.
    • Supports automation and integration through robust APIs for seamless inventory updates and order processing.
    • Improves customer experience by providing direct access to product inventory data via the Business portal.
    • Facilitates complex product lifecycle activities such as MACD operations directly from customer accounts, enhancing operational efficiency.
    • Ensures compatibility with TMF standards and ongoing platform guideline adherence for future-proof deployments.
    • Addresses security and performance concerns with regular updates and fixes, providing a stable and reliable application.

    Version history for the Product Inventory Advanced application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 14.0.1 - June 2026 (Australia)
    Fixed: Minor security fixes
    Version 13.0.1 - June 2026 (Zurich)
    Fixed: Minor security fixes
    Version 12.1.0 - April 2026
    This release includes repackaging of files to conform with platform guidelines.
    Version 12.0.0 - March 2026 (Yokohama)
    New: Propagating new pricing fields for supporting the delta pricing capability
    Version 11.0.2 - January 2026 (Yokohama)
    Fixed minor defects.
    Version 11.0.0 - December 2025 (Zurich)
    Providing a mapping between the delta pricing columns
    Version 9.3.0 - August 2025
    Fixed: Localization fix.
    Version 8.2.0 - July 2025
    Added List view for Product Inventory in Business portal.
    Version 8.1.0 - May 2025
    Enabled the customer personas to directly access the Product Inventory using the Business portal by providing the list view.
    Version 7.4.0 - February 2025
    • Added Specification Class column to product inventory related list to enable users to identify the specification type of the PI
    • Enabled pricing and subscription fields configuration on Product inventory entity definitions
    Version 7.2.0 - November 2024
    New: Product Inventory MACD: Modify, Disconnect, Suspend and Resume, Create quote from Product Inventory​. With this release, enterprises now have access to product inventory data from the customer account page via a related list. From this list, MACD flows can be initiated to create change orders or quotes for product reconfiguration or DSR (disconnect, suspend, resume) activities.
    Version 7.1.1 - August 2024
    • New: Product Inventory related changes to support creation and fulfillment of product offer bundles with spec/spec hierarchy
    • Changed: Changes to support TMF 637 API: realizingService is updated to array of objects in the schema
    Version 7.0.1 - May 2024
    Changed: Adding the capability to update product inventory when product spec is updated and a new version rolled out through API.
    Version 6.0.0 - February 2024
    • New:
      • Pricing related changes
      • Support Configuration UI functionality
    • Fixed: External ID related issue fixed
    Version 5.0.0 - November 2023
    • New:
      • Move API code to the new telecommunications application (sn_om_tmt)
      • Ingest service order with external product inventory id in related item object and add external id for related item view in platform and workspace
    • Fixed: Fix included to support parent order line with no-change action with child order line item with suspend action
    Version 4.0.0 - August 2023
    • New:
      • TMF641 Service Order Spoke (Southbound Actions)
      • Support External inventory ID in order
      • Support suspend and restore action for product and service order
      • Cancel child domain orders when parent domain order is cancelled manually
    Version 3.0.0 - February 2023
    • Changed: Internal optimization to align to NOW engineering standards
    • Fixed: Resolved various reported issues.
    Version 2.0.1 - November 2022
    • Changed: Internal optimization to align to NOW engineering standards
    • Fixed: Resolved various reported issues.
    Version 2.0.0 - August 2022
    New: Supports catalog versioning and horizontal relationships for product inventory
    Version 1.0.1 - June 2022
    Changed: Updated to account for address relationship change by horizontal OM team.
    Version 1.0.0 - February 2022
    Product Inventory Advanced introduces a product inventory and product characteristics tables to store instances of products that have been delivered to customers, and an API called the Product Inventory Open API to allow product inventory to be created or retrieved programmatically.